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Service Manager Resume

PROFESSIONAL SUMMARY:

Self - motivated, inside and outside sales professional, experienced in both technical and non-technical, face-paced team environments. Relationship building and closing expert. Driven to increase profit margins with existing product lines, and to explore new products as well. My goal as your employee will be to increase your bottom line and customer base.

SKILL:

  • Persuasive negotiator
  • Revenue and profit maximization
  • Sales proposal creation
  • Strategic account development
  • Strong interpersonal skills
  • Resolution-oriented
  • Positive outlook
  • People-oriented
  • Dependable
  • Excellent communication skills
  • Superior organizational skills

WORK HISTORY:

Confidential

Service Manager

Responsibilities:

  • Manage work flow to all technicians,
  • Handle all customer issues
  • Maintain back office accounting
  • Set weekly goals for our team
  • Handle month end reconciliation
  • Help techs when needed
  • Maintain a profitable business

Confidential, Hazelwood, MO

Service Advisor

Responsibilities:

  • Maintain customer needs
  • Manage work flow
  • Reconcile vendor invoices and help maintain a profitable bottomline
  • Manage car dealer needs
  • Work with obtaining new fleet customers

Service Advisor

Confidential, Herculaneum, MO

Responsibilities:

  • Maintain an outstanding customer service experience
  • Manage each and every repair order from conception to completion
  • Maintain CSI score above zone every month
  • Handle customer issues in a professional and respectful manner
  • Participate in All GM, all is up to date and current

General Manager

Confidential, St. Louis, MO

Responsibilities:

  • Maintain an outstanding customer experience
  • Manage each repair order from conception to completion
  • Handle flagging time on repair order #
  • Handle customer complaint issues
  • Participate in GM
Supervisor

Confidential, St. Louis, MO

Responsibilities:

  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Quoted prices, credit terms and other bid specifications.
  • Selected the correct products based on customer needs, product specifications and applicable regulations.
  • Created storage tic brand building events to expand the current product portfolio.
  • Recorded accurate and efficient records in the customer d Confidential base.
  • Always had the highest profit margin (25-30%).
  • Performed Service Manager duties when the Manager was absent.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Quoted prices, credit terms and other bid specifications.
  • Selected the correct products based on customer needs, product specifications and applicable regulations.
  • Created strange tic brand building events to expand the current product portfolio.
  • Recorded accurate and efficient records in the customer d Confidential base.
  • Always had the highest profit margin (25-30%).
  • Preformed all the market research, and met with all potential vendors to start the industrial tire division.
  • Wrote the business plan for the industrial division.

Service Manager

Confidential, Kirkwood, MO

Responsibilities:

  • Created daily work load for the mechanics according to their speed and abilities.
  • Mechanic/Tire tech and
  • Mechanical sales to all customers
  • Inventory evaluations and stock level amounts
  • Reviewed all outside purchase reports monthy to change or add new items to stock
  • All customer service issues
  • New equipment purchases
  • Tire inventory adits
  • All outside car dealer sales
  • Created new mechanic bonus program to boost sales and GP
  • Had the highest revenue per bay average of any NTB store nation wide.

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