EXPERIENCE

Test Analyst/Subject Matter Expert
7/2011 - 11/2012 - Confidential, Dayton, Ohio
Placed at: LexisNexis in Miamisburg, Ohio

• Member of a team whose aim was to understand the test approach for infrastructure services for a web application
• Knew how certain parts of the web application functioned and should be tested
• Assessed whether project requirements were testable for our group
• Provided answers to offshore questions and clarifications by working with other project team members to ensure effective information was given for each query
• Attended meetings and interacted with project team and then provided materials with which the offshore team could begin creating test cases and other deliverable items for our projects

IT Testing Contractor
10/2008 - 2/2011 -Confidential, Cincinnati, Ohio
Placed at: Cincinnati Financial Corporation in Fairfield, Ohio

• Team lead for a testing project which involved an internal insurance software application
• Wrote test documentation including the strategy document and test results
• Responsible for providing daily testing metrics
• Created test cases in preparation for test execution
• Attended team meetings with other testers and project team

Clerk
9/2007 - 9/2008 - Confidential, Cincinnati, Ohio
6/1/2005 - 1/20/2007

• Handled cash register duties and assisted customers with music purchases and questions
• Alphabetized, re-stocked, priced and shelved new and previously-owned CDs, records and cassettes
• Ordered new releases and existing music from five independent music distribution companies (Sub Pop, Touch and Go, Matador, Southern Records and Drag City)
• Handled eBay auctions for the store; from posting auction listings to following up with bidder questions and shipping items worldwide
• Purchased used CDs and records from customers based on condition and need and offered cash value or in-store credit for accepted items
• Involved with store-opening opening tasks, end-of-day cash register counting and next-day deposit duties
• Wrote weekly store newsletter and sent out via e-mail; store newsletter included music reviews, store news, local concert information and ticket sales, upcoming release information, and top 20 sales for the week
• Updated store website as necessary to post information regarding store news and sales

IT Testing Consultant
2/14/2007 - 8/2007 -Confidential, Beavercreek, Ohio
Placed at: NCR World Headquarters in Dayton, Ohio

• Wrote test case documentation based on requirements and specifications in order to provide full test coverage for a large-scale project
• Created a test plan and worked with our bank client's test team to find places where we could work together or where there was a potential for duplication of effort once they received our software; visited their office in Los Angeles to further exchange ideas on how to better test their product
• Maintained daily status reports and metrics throughout projects to keep project team and managers informed of testing highlights and issues
• Entered defect reports which included severity of problems encountered in the software and steps to recreate the issue scenarios; maintained updates as defects were fixed
• Manually tested ATM software to verify consumer flow and transaction capabilities; performed positive and negative testing to ensure application handling of various customer scenarios
• Performed hardware fault testing to validate system and software function appropriately in situations where a component such as a receipt printer or cash dispenser have been tampered with or have failed
• Trained incoming interns and led a team in executing test cases on several types of ATMs Attended status meetings and checkpoints to discuss project updates with team members, technical leads, integrators, developers and management
  

Sr. Software Test Analyst
5/1999 - 10/2004 - Confidential, Miamisburg, Ohio

• Created test strategies, plans, procedures and project schedules necessary in the execution of legal, bookstore and academic/library web research testing
• Maintained metrics and status for tests performed
• Acted as team lead of my group; delegated responsibilities between the members of my group appropriately and trained new team members
• Reported problems via defect tracking tool and interacted with development as problems were resolved
• Performed testing on a variety of configurations (browsers, platforms, connectivity methods, etc.)
• Supported testing for major and minor infrastructure and product-specific releases; executed testing via manual and automated test means
• Engaged in peer review sessions to discuss the design and focus of each step of the test process with product management, project management and developers
• Introduced software testing brown bag series to company

Temp - Software Tester
12/1998 - 1/1999 - Confidential, Centerville, Ohio
5/1998 - 8/1998
12/1997 - 1/1998
5/1997 - 8/1997

• Placed at LexisNexis as a software tester during two summer and holiday breaks
• Tested many functional aspects of the LexisNexis Research Manager and AnswerPak products on a variety of Windows platforms using many connectivity methods (e.g. dial-in, ECLAN)
• Performed tests manually and provided status to team lead
• Became familiar with the way in which test cases were written and how the tests were executed
  

Editor, Confidential
8/1997 - 5/1998 - Confidential, Oxford, Ohio

• Handled the overall editing of the annual magazine
• Interviewed and organized a staff of approximately 15 people and led weekly meetings to discuss the focus and content of the magazine
• Assisted the Business Manager with many of the financial aspects of the organization
• Organized and participated in sales of the magazine and promoted activities sponsored by the group
• Edited the content of the final magazine; worked closely with the art directors and assistant editors during this process to finalize the layout
  

Lab Attendant, Confidential
8/1996 - 5/1997 - Confidential, Oxford, Ohio

• Assisted students with e-mail, Microsoft Word and course-specific programs on PCs and Macintosh computers
• Responsible for handling printer and machine issues
• Tracked equipment checked out by students and professors
  

Caller, Confidential
2/1996 - 5/1998 - Confidential, Oxford, Ohio
(various semesters)

• Called alumni and parents of current students to raise money for university programs and scholarships
• Wrote thank you notes to donors
• Was selected to do data entry for a survey conducted in early 1996
  

Cashier
3/1994 - 8/1995 -Confidential, West Carrollton, Ohio
5/1996 - 8/1996

• Took orders for dine-in and carryout customers via computer cash register
• Answered telephones for call-in customer orders
• Made subs and pizzas
• Prepared food for stocking at food stations and in cooler
• General cleaning, dishwashing, maintaining garbage receptacles, etc.

EDUCATION

• Bachelor of Arts, English: Creative Writing
• Minors in Computer Information Systems and French

SKILLS

• Internet Explorer, Mozilla Firefox, Netscape, AOL, Chrome and Safari web browsers
• Windows NT/95/98/ME/2000/XP/7/Vista and Macintosh platforms
• Microsoft Office programs (Word, Excel, Access, Outlook, Communicator, Project, PowerPoint, Visual Source Safe)
• Sharepoint as a repository to save and share documentation
• LexisNexis and related software
• HTML
• CSS
• FTP
• Adobe Acrobat Reader
• Adobe Photoshop
• Software Development Life Cycle
• Basic unix, C++, and Cobol
• French
• Segue SilkTest
• Editing and writing
• HP Quality Center