OBJECTIVE

To work in an environment where I can continue to use and develop my knowledge within the area of Information Technology to exceed all expectations of my employer.

OVERVIEW OF QUALIFICATIONS

• Accomplished and Goal-Orientated
• Excellent troubleshooting and technical support abilities
• Experienced in Workstation Rollouts and Operating System Imaging
• Experienced in Centralized Server Management
• Productivity Improvement

CERTIFICATIONS

• MCP- Microsoft Certified Professional
• MCDST- Microsoft Certified Desktop Support Technician
• MCSA- 3/4 Exams Completed- Completion date set for Nov/2009
• Comp Tia A+ IT Technician
• EC-Council Security 5 Certified
• Certified Help Desk Analyst
• Certified Customer Service Specialist

TECHNOLOGY SOFTWARE:

• Microsoft Active Directory 2000 Mixed Mode
• Microsoft Exchange 2003
• DHCP Scope Configurations
• DNS Forwarding Configurations
• Symantec Backup Exec 11/12D
• Black Berry Enterprise Manager 4.1
• Windows Update Services 2.0/3.0
• Internet Information Systems 5.0/6.0
• Ghost Solutions Suite
• Microsoft Office 2000/2003/2007
• Microsoft Virtual Machine Test Environments
• VMware ESX Technology
• Low level scripting VB/Batch
• Oracle Autovue 19.3
• New Account Setups/Separated User Processing Procedures
• NTFS Permissions/Folder Structure Sharing

OPERATING SYSTEMS:

• Windows 95/98
• Windows NT
• Windows 2000 Professional
• Windows XP Professional
• Windows Vista
• Windows Server 2000 Standard/Enterprise
• Windows Server 2003 Standard/Enterprise

EMPLOYMENT HISTORY

Confidential, Plano, Texas Oct 1, 2009 ~ Present
Confidential, Andover, MA (Virtual)
System Administrator Intel Analyst

• Active Directory Management/Group Policy Deployment, Symantec Back up solution management, File Server/Print Server management, Security/Sharing permissions, new account setups, separated user requirements, change management processing, monthly patch management, Norton V10 anti virus management, knowledge base management, management between multiple domains with distinctive trusts between them, SOX auditing responsibilities.

Confidential, Plano, Texas June 6, 2008 ~ Oct 1, 2009
Confidential, Northville, MI
System Administrator Intel Analyst

• Active Directory/Group Policy Management within a Microsoft mixed mode AD environment. File/Printer server management (mix mode Win servers 2000/2003). Microsoft Exchange 2003 management (400 mailboxes). Windows Update Services management 3.0 management (testing and applying patches through client side targeting). Blackberry Enterprise Server management (30 Users). Server upgrades/rebuilds using multiple RAID configurations. VMware administration (6 Servers) connected to a fiber SAN. Terminal server management. Companywide backup/restoration specialist using Symantec Backup exec 11/12D. Conduct system analysis, process change management and development for possible improvements of operating system software. Disaster Recovery Specialist (planning, testing and implementing). Provide technical assistance for system users on system functions and in their use including application of system features.

Confidential, Plano, Texas June 2007 ~ June 2008
Key Plastics Project- Northville, MI
Desk Side Support Technician/Anti Virus Administrator

• Service desk tickets, desk side support: hardware repair install and configure software, Maintain Key Plastics IT asset inventory (desktops, laptops, printers), Responsible for creation and maintenance of desktop and lap top images, Corporate & Plymouth phone system administration, Lead Blackberry support, Ant-Virus Administrator- access, test, and deploy all AV updates, and Secondary Backup Administrator for companywide Backup solution. Windows 2000, Windows XP, Windows Vista, Windows Server 2000, Windows server 2003, Symantec Norton Ghost, ISA, and EPolicy Orchestrator.

Confidential, Lincoln, New Jersey May 2007 ~ June 2007
Chase Bank Project- Metro Detroit Area
Desk Side Support Technician/PC Technician

• Disconnecting existing peripherals from IBM X41 workstations. Remove existing IBM X41 workstations (PC, keyboard and mouse). Install new HP workstations (PC, flat screen monitor, sound bar, power strip, keyboard and mouse). Connect existing peripherals to the new HP workstation. Neatly bundle all workstation cables. Image the workstation using the standard imaging process (PXE boot workstation to download image from local file server). Perform workstation validation to ensure proper operation. After physical removal from each workspace, the existing IBM X41 Workstation, the following is performed: Hard drives are wiped, using our provided software and documentation. Any workstations that do not successfully complete the disk wipe process has their hard drives physically removed from the PC and are returned to our customer using the process outlined within the provided documentation. Move all of the old workstations, keyboards, and mice to an area designated by the banking center personnel for pickup by the customer's disposal vendor.

Confidential, Ann Arbor, Michigan November 2006 ~ March 2007
Valet/IT Support

• Computer support to guests including hotel: wireless and DSL networking support -Pinging wireless connections-Trace routing IP addresses-Changing TCP/IP settings-Outlook settings- Resolution of laser and dot matrix printer issues. Windows XP/2000 operating system troubleshooting. Parking and valet services to guests.

EDUCATION

Major: Computer Information Systems
Minor: Business Management
Degree: Still Pursuing

Major: Computer Information Systems
Degree: Still Pursuing