SUMMARY:

Ambitious self - starter who exhibits proven experience in field operations, project management, sales, technical installations / repair, and customer service in alignment with a company’s vision, value, and goals, and leads teams by example and with integrity to deliver product / services excellence. Top performer who contributes sharp analytical abilities and superior attention-to-detail while demonstrating expertise in adapting quickly to today’s fast-paced market. Out-of-the-box thinker who seamlessly liaises among managers, vendors, teams, and customers while driving results to boost success.

CORE SKILLS:

• Field Operations
• IT / Communications
• Team Building / Profit-Generating Initiatives
• Cost-Effective Budget Management
• Sales / Marketing
• Account Management
• Regulatory Compliance
• Multi-Project Management
• Technical Installations / Repair

CAREER HIGHLIGHTS:

Confidential

U-Verse Premise Technician

Responsibilities:

• Direct installation and / or repair of high-speed internet, voice, and television services through a network of copper and fiber.
• Coordinate technological efforts among diverse types of IPDSL, ADSL, and HDSL signals.
• Demonstrate experience in the workings of various modems that deliver WiFi, Ethernet, and HPNA signals within a home or business environment.
• Ensure seamless technological processes by troubleshooting lines that deliver key uninterrupted services.

Confidential

Owner | Operator

Responsibilities:

• Strategically steered start-up and successful business operations of a small flooring installation company specializing in residential and commercial remodel projects, including installing ceramic, porcelain, marble, stone, carpet, hardwoods, laminates, and vinyl over all types of surfaces for diverse projects (e.g. casinos, restaurants, small private homes).
• Recruited, trained, mentored, and managed team members.
• Fostered valuable customer service relationships, along with building databases for tracking customer project timelines, materials, installation, invoice, and quality satisfaction.
• Handled all site evaluation, inspection, block layout measure, and rake-off of blue prints for response to RFPs.
• Customized in-home sales presentations utilizing sample boards for all surfaces.
• Individualized customer specific architectural design, residential, and commercial projects.
• Completed on-going through web-based knowledge of courses and classes.
• Efficiently tracked and authorized purchase orders, inventory, and delivery of materials by creating databases.

Confidential

Director of Field Operations

Responsibilities:

• Drove business growth by partnering with the Confidential, to build a city-wide fiber optic network, including providing high-speed internet access and other communication services to a city of 35,000.
• Directed teams while cost-effectively handling budgetary decisions with construction and ongoing services and installation.
• Optimized success by initiating hiring practices to build management and an installation / repair workforce.
• Successfully designed service vehicles.
• Developed and designed guidelines for installation and repair techs.
• Prepared design, technical specs, and documentation for new applications in coordination with Confidential cabinets.

Confidential

Operations Manager

Responsibilities:

• Capitalized on the opportunity to lead start-up high speed DSL delivery with Confidential license in two highly competitive regional markets, including building productive operations by recruiting,, mentoring, and managing teams.
• Ensured compliance with local, state, and federal workplace regulations.
• Coordinated and managed customer service, generated budgeted revenue, and led profit goals which was instrumental in meeting and / or exceeding operational goals.
• Created and met and / or exceeded projected goals by working directly with sales managers.
• Successfully established and maintained Confidential 9000 control procedures and Mission Statements.
• Initiated new office and warehouse procedures, inventory control, and facilities maintenance efforts.

Confidential

Marketing | Sales Account Manager

Responsibilities:

• Maximized bottom-line performance by providing profit-generating sales / marketing support while coordinating cross-functional efforts with product development and engineering for response to RFPs on multiple projects.
• Effectively performed on-site surveys and engineering for design or alteration / As-Built drawings for quotes and proposals.
• Served as a valuable participant in corporate sales presentations of proposals submitted to client / account for services / products.
• Designed document databases for proposal bidding used through the network.
• Performed contract analysis to support budgetary and installation project forecasting.
• Actively liaised among national accounts.
• Expertly reviewed and ed material, equipment, and labor bids from vendors for quotations.

Project Manager

Confidential

Responsibilities:

• Led targeted decision-making in the management of large-scale, highly complex projects (3-18 months in duration) involving the installation and construction of Telecommunication Central Office power and transmission equipment, as well as all associated outside plant construction.
• Applied strong leadership talents toward planning and prioritizing field team activities and executing contractual statements, along with monitoring project deliverables to meet standards.
• Coordinated and supervised capital expense funding levels and invoice efforts.
• Established and maintained project problem-solving protocols to resolve issues and mitigate risks.
• Contributed sharp analytical abilities toward strategically managing budgets from $300,000 to $4 million.

Confidential

Quality Assurance Manager

Responsibilities:

• Played a vital role in directing quality and safety initiatives for all phases of construction, company personnel, contracted labor, and SOW Confidential numerous sites.
• Expertly installed MDF, IDF, and additional Lorain power systems, and installed Fiber ring and copper cables.
• Ensured seamless operational processes by obtaining permits necessary for construction through PUC property and environmental protected areas.
• Cost-effectively managed material procurement, delivery, and inventory coding.
• Optimized efficiency by maintaining construction logs, As-Built drawings, and site drawings to ensure conformance to SOW specifications performing calculations and analysis with management tools.
• Designed and trained company personnel with Confidential 9000 regulations.
• Coordinated subcontractor workmanship and workplace safety practices.