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Telecommunications Coordinator Resume

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Columbia, MD

PROFESSIONAL SUMMARY:

I am a dedicated, dependable and result - oriented professional who thrives on working in new and challenging interactive work environments. I utilize my background in IT security provisioning and identity management skills ranging from Windows platforms, migrations and conversions for various implementations for system networks and telecommunications. I strive to achieve organizational objectives to empower myself and others while working to achieve compliance, integrity, teamwork and an overall positive work environment.

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, MD

Telecommunications Coordinator

Responsibilities:

  • Coordinates internal customer service orders to identify requirements, and/or to obtain clarification and provide guidance on ordering Telecommunications services. Relays incoming, outgoing and interoffice telephone calls on the hospital telecommunication systems. Provide fast, efficient response to hospital patient, personnel and public call inquiries.
  • Maintains inventories of both ASCOM phones and SPOK pagers as well as Voice Service inventories to determine availability.
  • Serves as interim manager when manager is unavailable or off site.
  • Updates departmental inventory and billing records.
  • Prepares requested electronic and hard copy reports, and presentations for weekly, monthly annual and budget planning purposes and metrics.
  • Creates tasks and allocates departmental labor and hardware resources as needed.
  • Tracks labor and monthly recurring charges for Telecommunications services and reconciles vendor billing against internal Purchase Orders via SAP.
  • Effectively monitor, operate and respond to in - house and long range ASCOM paging/beeper system, overhead paging system, two-way radios and alarms
  • Prepares monthly shift schedules and accurate shift reports.
  • Escalate schedule report issues to management when appropriate.
  • Notify on-call personnel during non-office hours and maintain work history schedules.
  • Ensure the budget goals of the department are met by following all procedures with regards to policy and procedures; maintain and reporting malfunctioning equipment to appropriate vendors and personnel.

Telecommunications Operator

Confidential

Responsibilities:

  • Used Voice Paging, Beeper, AlphaMate, Portable Ascom and Net Paging systems to alert staff, physicians and the public to emergencies, telephone calls to areas which they are needed.
  • Monitored alarms and initiated emergency Procedures for FIRE, CODE BLUE, PANIC Buttons, GAS LINES, GENERATORS and CODE RED s to ensure the health and safety of the patients, public, physicians and hospital staff.

Confidential, Owings Mill, MD

Booklets Tech Analyst

Responsibilities:

  • Developed, validated and verified group contracts according to Class/Product contractual agreements and national /state laws.
  • Maintained and managed existing group eligibility and group specifics according to contract generation of client letters contracts/ booklets to be disbursed, reviewed and quality checked upon jurisdiction of line of business to correspond to the indicative policy class information and eligibility requirements for the contracts.
  • Ensured specifically selects groups and class products are applied to contracts and reviews client contracts/booklets and correspondence prior to legal approval for distribution to certify quality assurance.

Network Mgmt. Specialist

Confidential

Responsibilities:

  • Responsibility included daily assistance in the development, planning and operational administration of data maintenance as well as updates to the Confidential practitioner/provider demographic information and credentialing directory files and corporate databases.
  • Provided technical support to the Confidential s Portico system and Confidential .com website by verifying highly confidential information of data that is pertinent for the Confidential systems.
  • Reviewed and monitored databases for accuracy and integrity of the provider information for the data files and performance improvements to the credentialing areas.
  • Communicated with healthcare providers and organizations to ensure compliance and integrity of their healthcare data that is maintained on the Confidential systems for Confidential service community.
  • Documented detailed procedures based on company policy and procedures according to SOX guidelines.

Confidential, Rockville, MD

Contractor/SME-Group Database Analyst

Responsibilities:

  • Updated and maintained databases to ensure information for groups and individual contracts are accurate.
  • I audited/reconciled over 250 Book of Business Group Accounts and resolved complex issues relating to MARS system and/or processes with the Claims System (HSD) and the System (TMS).
  • Prepared regular weekly/monthly audits and reconciliation reports for Administration management and quality compliance team.
  • Verified accuracy of information on source documents, entered social economical information into system database for new/existing group contracts and individual contracts.

Confidential, Olney, MD

Telecommunications Operator

Responsibilities:

  • Responsibilities included handling incoming, outgoing and intra-service calls from the Confidential Operator Console.
  • Operates and processes requests for patient location, overheard paging and pager activation.

Confidential

Project Assistant

Responsibilities:

  • Reconciled and posted daily insurance payments to patient accounts, scanning/indexing bills, claim forms and correspondence, researches attorney documents and explanation of insurance benefits.
  • Reconciled and maintained secondary billing for claim forms and discrepancies of patient accounts, maintains files, investigates, and reconciles charges; also works with outside vendors regarding collection of Workers comp/PIP claims following patient financial services protocols and procedures.
  • Posted and closed out daily charges for Confidential . Reconciled and resolved any hospital patient diagnosis charges, insurance and billing discrepancies as well as drafted correspondence, process hospital affiliation verifications, prepares reports, and enters licensures and other documentation.

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