SUMMARY:

SLA and OLA Development, Development of Client Requirements, Feasibility Studies, Implementation/ Rollout plans, Standard Process Development, Team building, Software analysisHelpdesk Development and Reconstruction, Supervised and Mentored Jr. Project Managers, IT Support Staff and Trainers.

DETAILED EXPERIENCE:

Confidential, Washington DC

Employment Resource Consultant

Responsibilities:

• Revamped local community church job placement services assisting low - income individuals with job searches and resume preparation

Confidential, Owings Mills, MD

Business Analyst

Responsibilities:

• Senior analyst to the PM gathering requirements with business users
• Drive out requirements for SLA and OLA
• Negotiate logistical points to get in the framework
• Author SOP and SLA (provide samples at submittal and interviews)
• Author documentation based on business users specifications

Confidential, Upper Marlboro, MD

Office Manager

Responsibilities:

• Coordinate and manage all office functions, which includes but is not limited scheduling tours, greeting visitors, developing staff schedules, ordering supplies and food
• Accounts receivable, collections
• Accounts payable
• Payroll and employee reviews
• Managed all client data and statistical information, performing upload to Medicaid on a monthly basis

Confidential, Washington, DC

Sr. Business Analyst

Responsibilities:

• Author multiple reports, analytic processes for conversion of ICD9 to ICD 10
• Essential consultant on the discovery team that determines critical need task and milestones. Create operational plans for the future Confidential Helpdesk.

Environment: OS/2, UNIX, AIX, Citrix, MS Windows Servers platform, Ad hoc

Confidential, Medford, OR

Project Manager/Helpdesk SME

Responsibilities:

• Partnered with ITIL consultants to assist Confidential Medical Group in developing SLAs
• Develop d ocumentation inventory / identifying applications currently supported within the
• Define and interpret metrics and escalation triggers
• Chacterize processes surrounding technical and aging tickets
• Gap analysis for staff analysis and training
• Risk Analysis
• Co-developed incident types as well as classification of levels
• Call and triage scripting

Environment: OS/2, Unix, MS Windows Servers platform, SQL, Wintel2, VMWare,Ad hoc, MS Office, MS Excel, MS PowerPoint, SQL Server, MS Word, Visio

Confidential, Madison, WI

Project Leader

Responsibilities:

• IT Project Manager for IT task
• Facilitate the execution of project tasks and enforcement of project deadlines.
• Manage resources in accordance with project schedule.
• Delivered p roject progress reporting and regular status updates.
• Communicate effectively to identify client s needs.
• Quality assurance to increase customer satisfaction and deepen client relationships.
• Supervise team with regards to Requirements gathering and Impact Analysis

Environment: OS/2, Unix, MS Windows Servers platform, SQL, Ad hoc, HIPAA, MS Excel, MS Visio, SQL Server

Confidential, Silver Spring, MD

Sr. Business Analyst

Responsibilities:

• Network Analysis of aged Novell servers in preparation for retirement and migration to Wintel2 &VMWare.
• Utilizing IBM Tivoli partnerned with departmental heads with regards to the verification of applications stored and security holes on various workstations.
• Worked with Human Resources to verify current and terminated employees which held Novell accounts
• S ite administrators, developing back-up and disaster recovery procedures.
• Attended daily status meeting providing updates on server analysis based on NDS Reporting tools and Console One reporting tool.

Environment: OS/2, Unix, Citrix, MS Windows Servers platform, SQL, Wintel2, VMWare, MS Word, MS Office

Confidential, Owings Mills, MD

Help Desk Project Coordinator

Responsibilities:

• Business Analysis support for the Confidential web base applications and the My Account web base application.
• Responsibilities include providing support to medical providers and technical professionals with regard to utilizing the website, user administration and claims operations.
• Insure data integrity and efficiencies in processing activities as well defining and documenting system process improvement.
• Support user base clients with issues of login and missing, incorrect, or corrupted data

Confidential, Washington, DC

Technical Consultant

Responsibilities:

• Collaborate with contracting partner to refine/develop a Project Plan to guide both the project execution with regards to document planning, preparations, acceptance and delivery.
• Analyze the feasibility of the initial project scope in an effort to guide to the project to a successful completion.
• Teamed with House of Representative technical staff and outside programming consultant to identify the client s documentation requirements, reviewed existing documentation and made suggestions on enhancements based on experience and best practices.
• Plan, design and implement the documents based on the final Acceptance Agreement.

Environment: OS/2, Unix, AIX, MS Windows Servers platform, SQL server, Ad hoc, MS Office, MS Excel, MS PowerPoint, SQL Server, MS Word, Visio