Senior Manager/Director, Information and Systems Strategy

Senior Manager of information systems with 15+ years of experience in project planning, innovation, prioritization, risk planning, resource allocation, and the definition of scope for enterprise information systems initiatives. Proven track record of success in defining, architecting, and guiding the implementation of solutions designed to improve the efficiency of IT and business operations, while creating economic value in complex, high profile fortune 500 environments.

• Planning: Technical Strategy, Operations & Roadmaps
• Operational Delivery: Global Data Center Leadership
• Business Development: Technical thought leadership and value creation by leveraging technical insight
• Infrastructure Development: Systems Architecture
• Risk Management: Security, BCP, &Risk Planning
• Innovations: R&D and Emerging Technologies
• Mobile Strategy: Established Integration Roadmaps
• Social Computing: Manage Enterprise Presence
• Cost Control: Analysis, Budgeting & Governance
• Sourcing: Insourcing, Outsourcing & Cloudsourcing
• Software Development: Full Development Lifecycle

Key Accomplishments

• Led the analysis of environments to detect critical deficiencies and recommend strategies for improvement.
• Charted and managed the implementation of a major ERP software solution for an online retailer.
• Created and implemented enterprise wide technology processes and standards.
• Managed financials of local, national, international division communication and project budgets in excess of $30 million.
• Led the identification and analysis of strategic technology trends to derive appropriate input for development of IT strategy.
• Consistently managed multiple projects simultaneously, using effective time and priority management skills.
• Directed eCommerce application development, deployment and integration activities.
• Developed strategic relationships with department heads and suppliers, which significantly facilitated communication and problem reduction capabilities within the organization.
• Fostered consultative relationships with customers resulting in the consistent uncovering of new opportunities, connecting solutions to needs with effective follow through.
• Provided face-to-face contact needed to resolve sensitive negotiation and employee issues. Partnered with senior/executive business leaders to deploy initiatives and improve employee satisfaction.
• Introduced several procedural and methodology changes resulting in cost reduction on product lines and resource utilization.
• Developed and managed sourcing strategies to institute and support high volume, corporate-wide performance metrics and SLAs.
• Prepared and delivered exiting and informative lectures/workshops on a variety of topics including technical innovations, workplace efficiencies and strategic initiatives.
• Hands on experience in large environments. Systems/Application development and Administration in enterprises with over 100,000 users and 40,000 servers.
• Managed implementation of system and application operating procedures in accordance of auditing standards including PCI-DSS, SAS 70 and Sarbanes Oxley.
• Developed successful SOWs, staffing plans, work schedules, performance and activity based budgets, and time lines.

Professional Experience

Confidential,LLP12/07 – Present
Senior Manager IT Innovations Tampa, FL
Senior Innovations manager tasked with monitoring, communicating, and evaluating business-aligned, emerging/disruptive technologies, processes, and concepts while providing direction for IT strategy and transformation. Provides thought leadership on emerging technologies, business trends and process paradigms that impact the long-term strategies of the firm. The results of efforts influence leadership decisions, client engagement teams, and the creation of architecture strategies.

Accomplishments:

• Contributed to the development and delivery of global IT vision and strategy. Effectively communicated benefits realization plan and roadmap to all stakeholders.
• Employed transformation methodologies to assess and redesign IT and business processes. (ITIL, Six Sigma)
• Worked closely with market visionaries to identify future product features-especially those needed for future application methodology evolution and systems integration to be used as a driving force for early technology identification and adoption.
• Increased efficiencies in project management functions by leveraging/integrating PMBOK techniques resulting in fast and cost effective project completion.
• Designed and implemented innovations lab environment to accommodate and test technical proof of concepts. (Business intelligence, Ruby on Rails, Active Directory, Sharepoint, Cloud based Exchange(email), Productivity (Hosted MSOffice 2010), Web 2.0, Wordpress, Drupal, Mobile device testing, Unified Communications infrastructure, Mashup technology)
• Vendor liaison, seeking out needed technology, reviewing technology roadmaps and managing the nondisclosure agreements for the division.
• Identified technologies to meet future needs of all line of business and service organizations. (Marketing, Finance, Learning and Education, Design, Communications, Advisory, Tax, Audit, Legal and IT)
• Developed Web 2.0 content management system and communications system based on open source and mobile technologies. Platform currently being utilized by multiple lines of service and the US CIO for enhanced communications.
• Proactively assisted in cost reduction initiatives. Reviewed existing contracts to identify opportunities to reduce cost through consolidation, removal, price negotiation or by engaging virtualization technologies.
• Spearheaded Global technical mobility initiative. Worked with technology leaders to identify and migrate current enterprise wide applications and capabilities to universal mobile format. (iPad, RIM, iPhone, Android)
• Established public and private PwC cloud for experimental, research, and cost reduction purposes.
• Established relationships with multiple vendors and partners to facilitate beta and new product testing relationships.
• Enterprise Architecture responsibilities include integrating methodologies/technologies into the End to End technology process for IT and service provisioning.
• Created and led Global Emerging Technologies Community of Interest to raise awareness of emerging technologies and elicit ideas for collaboration within an open innovation network.
• Authored and presented multiple evidence based thought leadership presentations and artifacts on the opportunities and implications of Cloud Computing, Tablets, E-Commerce, Server Technology, Wireless, Collaborative Content Creation, Big Data, Ambient Technologies, Mobility, Virtual Currency, Business Intelligence, Location based services, and other Innovations.
• Facilitate monthly Innovations showcase presentations to provides usable insight on technology trends for IT and business leadership.
• Created searchable emerging technologies database to identify and establish automated technology trends reporting.
• Successfully evaluated and socialized over 500 emerging technologies.

Storage Networking Consultant

• Contracted to perform systems/network analysis and design for upcoming hosted application initiatives for PwC utilizing SAN based storage. Introduced and advised on next generation storage platforms. (Resulting analysis uncovered over $70M in cost savings)
• Consolidated email storage platform and implemented archiving strategies and SLA’s to manage growth.
• Designed process flows to streamline storage allocation process and procedures. Working with team members and business analysts to create A Storage Catalog for Storage Services. (Final product appropriately socialized Storage SLA\'s, tiers and provided provisioning tracking, reporting and metric information on an ongoing basis for Management review.
• Redesigned metric information based on ITIL standards and methodologies. Partnered with functional teams to create and publish Data Center Services metrics that emphasize functional and productivity statistics.

Confidential,New York, NY
IT Operations Director 11/06 – 9/07
Led a multi-national team of Programmers, DBAs, Engineers and Help Desk analysts through the design, implementation and support of systems and applications supporting business process. Responsible for global support of financial application infrastructure(Oracle E-Business Suite, PeopleSoft), Digital Product Approval and Digital Asset Management systems, Ecommerce Operations (Magento), Web farm, International AD Forest, Citrix Farm, Exchange Environment, SharePoint Services, Blackberry Services, PC/MAC environment, Solaris, LAMP and Wintel environments, SAN, WAN, LAN, Database Infrastructure, Data Center facilities, and multiple customer facing online applications.
Accomplishments:

• Architected and implemented Development, QA, and Production environments to accommodate Financial system integration, Digital Asset Management, Digital Archiving and Legal discovery systems. The solution established a digital content workflow across international business units. (Oracle SOA)
• Constructed and managed transactional ecommerce environment. (Comics.com, Dilbert.com, Snoopy.com)
• Migrated enterprise Exchange 5.5 to Exchange 2003 email system. Deploying centrally managed and hybrid server infrastructure.
• Initiated turnaround with a complete re-staffing of entire IT Organization. Recruited qualified personnel, introduced internal training programs, redesigned core process, enhanced technologies and created a sophisticated and responsive organization.

Confidential, New York, NY
Global Enterprise Systems Manager 5/05 – 11/06
Led a team of engineers through design, implementation and support of systems, supporting over 30,000 Global users. Responsibilities include global support of Exchange, LAMP, SAN, SMS, Active Directory and business specific online applications. Supported business acquisition and technology integration procedures.
Accomplishments:

• Supported multi-tiered ecommerce and multi-media environments. (Payment services, Urge, Mtv.com,Vh3.com)
• Designed and implemented a production highly-available Global Archiving solution for Legal and Compliance requirements utilizing Enterprise Vault. The solution also produced hardware cost benefits by utilizing low cost disk repositories for older/less critical information, thus relinquishing space on more expensive SAN disk for alternate projects.
• Architected a Global Software Distribution and Systems Configuration management solution to optimize and normalize System and Desktop configuration. This design included all national and international offices (London, Spain, Italy, France, Asia), and mandated a stringent procedure for system security updates and patching. The solution yielded an immediate quantifiable cost savings pertaining to administrative cycles and reduction of support resources.
• Supported technology integration and separation procedures of various multi-million dollar business transactions. (Companies include Simon & Schuster, iFilm, Paramount Pictures, xFire, CBS Inc.) Led migration process of integrating and decommissioning Active Directory authentication, ecommerce applications, Email consolidation, File and Print environments, and Network connectivity.
• Developed strategies to monitor and trend system and application performance enabling appropriate SLA baseline requirements. Data was then utilized to properly plan future purchases to accommodate information growth and latencies.

Confidential,Carlstadt, NJ
Manager of Systems 8/04 – 5/05
Led a multi-national team of engineers dedicated to the maintenance and architecture of business critical systems. Responsibilities included the overall responsibility for the analysis, design, implementation and support of Windows, UNIX, and AS/400 based Business Applications. Managed and prioritized projects and the day to day workload of support team.

Confidential,Piscataway, NJ
Systems Architecture Manager5/02 – 8/04
Led a multi-site team of Engineers focused on developing and maintaining systems based on business driven requirements. Responsibilities include designing and implementing infrastructure to support 24/7 ecommerce, digital media, and support systems, managing budgets and teams. Provide technical direction and guidance to business units on engineering and deployment of technology solutions based on ECI (Electronic Communications Infrastructure) standards.

Education and Certifications

Masters in Liberal Studies-Concentration Information Technology (in progress)
Bachelor of Science
Rutgers Continuing Education: Six Sigma Blackbelt Training
Learning Tree: Software Design Methodologies, Developing Java Applications, Securing Web Applications
HP Education Services: ITIL Service Management v3
VERITAS: Netbackup Advanced Backup and Recovery
IBM: Websphere- Technologies and Standards for SOA implementation
SAP: Certificate in R/3 Basis Technology
JD Edwards: Certificate in One World Ecommerce and Financial Suite
SNIA: Certified Storage Professional
Vignette: Portal System Administration Training
Microsoft: Certified Systems Engineer (MCSE)
Metropolitan Institute of Networking Technology: Certificate in Computer Network Engineering
Global Knowledge: Advanced Security Training (CISSP)

Technical Expertise
Platforms:
Microsoft Windows: 2000, 2003, 2008
UNIX: Solaris 8,9,10, Linux, AIX, HP-UX
IBM: AS/400
Cloud: Amazon s3; EC2; SQS, Microsoft Azure, Rightscale
Software:
Development: Visual Basic, C++, ASP, Html, Java, PHP, AJAX, XML, Shell Scripting, C#, Silverlight
Content Management Systems: Sharepoint, Wordpress, Drupal, Joomla
ERP: JD Edwards One World, SAP, Oracle, Arthur Planning, Great Plains Software
Application Servers: Resin, Dynamo, Weblogic, Websphere, ColdFusion, RSS, Feed aggregator applications
Databases: MySql, Postgres, MS SQL 2000/2005, Oracle 8i/9i/10g RAC, NoSQL, Mongo, Cassandra, CouchDB, Hadoop
Web Servers: Apache, IIS, Tomcat, Oracle iAS
Systems Management: Citrix Metaframe, SMS Server, Cisco Works, IBM Director, HP Openview, VMware, Afaria
Firewalls & Security: Checkpoint Firewall, Cisco PIX Firewall, Digital Certificates, Sniffers, Cisco VPN,
Identity Management and SSO: Oracle Identity Manager, Oracle Access Manager, RSA SSO Manager, Open SSO, Siteminder
Mail Systems: Lotus Notes, Sendmail, Postfix, Microsoft Exchange, Blackberry Enterprise Server, Postini,
Archiving Systems: Symantec Vault, HP RIS, Postini, Iron Mountain Connected
Directory Services: Active Directory, NDS, Open LDAP
Project Management: MS Project, Teamwork, Artemis, Sophocles PM, Merlin
Hardware:
Routers (Cisco, Nortel), Load Balancers, Sniffers, Cabling, Pos Systems, Intel Servers, Solaris Servers, Blade Servers, Phone Systems – Avaya, Meridian, SAN Brocade Silkworm 12000 Switches
SAN/NAS: Fiber Channel, zoning, McData: Connectrix Manager 7.0,8.0, EMC: Control Center 5.2 (Net Apps, 3Par)