Summary of Experience

• Epic Certified Inpatient (CPOE)
• Epicare Credentialed Ambulatory, ASAP, HB and Cadence Trainer
• Energetic self-starter with excellent analytical, organizational and creative skills
• Excellent reputation with end users and customers as a competent, knowledgeable professional with the ability to provide outstanding customer service
• Superior communication with demonstrated negotiation skills; interpersonal coaching and listening skills
• Detail oriented individual that applies effective and efficient problem-solving, knowledge, technical skills and sound business practices to decision making
• Strong leadership, interpersonal and project management skills. Able to meet deadlines and handle multiple projects simultaneously
• Under limited supervision, exercises discretion and independent judgment
• 9 plus years as a corporate trainer and facilitator
• Applies industry knowledge, adult learning theory and sound business practices to decision making
• Strong facilitation, program delivery skills
• Trained Epic Modules 2006,2007,2009,2010

Professional Profile

11/2012 - 1/31/2013, HOD Specialist, Confidential Healthcare, KY
Developed inpatient curriculum and delivered training to ambulatory trained physicians, surgeons and ER staff. Conducted train the trainer sessions. Participated in the credentialing process of newly hired trainers. Assisted physicians and nurses in the go-live process. Triaged help desk calls and assisted remotely when applicable.

11/2011-10/2012, Epicare Training Manager, Confidential, Chicago, IL
Managed Principal Trainers and Credentialed Trainers for Ambulatory, Cadence, Prelude and PB. Tracked training milestones to ensure an integrated training curriculum. Oversaw hiring and management of PT's and CT's from outside vendors. Worked closely with build directors to establish and communicate organization-wide decisions. Provided support to operations to ensure a successful Super User program. Worked closely with the technical team to ensure environments are built to support training needs. Development of training strategy and plan for expansion portion of implementation. Oversaw scheduling of classes and classrooms. Established a three week, 2 month and 4 month plan to reach out to clinics that have gone live for optimization and advanced training/charting, workflow needs.

9/2011-11/2011, Product Specialist, Confidential, Oklahoma City, OK
Assisting in the go live of 146 ambulatory clinics with Epicare 2010. Assisted with go live issues, build problems that could be handled on the fly. One on one support as well as individual training for the physicians. Assisted with inpatient go lives to include Surgery, ASAP, Stork.

7/2011-9/2011, Project Lead, Confidential, St. Louis, MO
Supervised a team of 17 inpatient trainers for HB, PB ASAP, conducted train the trainer sessions, scheduling coverage for go live and post go live for said employees. Credentialed employees in CPOE. Assisted in go live with all departments.

3/2011-7/2011, Inpatient Trainer, Confidential, Gary Indiana.
Trained physicians and nurses on 2009 module. Created quick tip sheets for the end users reference. Developed and updated curriculum. E-Learnings using captivate Worked with the build team for optimizations to OB/GYN, ASAP, Surgery and Peds. Provided go live support for implementation and one on one with the physicians.

12/2010-2/2011, Inpatient Curriculum Developer/Trainer, Confidential, Lancaster, PA
Developed all curriculum for Clinical Documentation, Respitory Therapy, HB, Cadence, Prelude, Physical Therapy, Occupational Therapy, and Physician CPOE. Trained nurses, physician, PT, OT and RT's and trained the trainer. Worked hand in hand with the build team to make sure that work flows were being matched as requested.

8/2010-12/2010 Epic Ambulatory Trainer - Confidential, Charlottesville, VA
Trained physicians and nurses on the 2009 Ambulatory Module. Assisted in curriculum development and the implementation of 146 ambulatory clinics. Provided one on one support for providers as needed. Worked with the University's build team for upgrades and enhancements. Conducted train the trainer sessions.

2/2010-7/2010 Epic Enterprise Trainer- Confidential, Richmond, VA
This position included the training of all ambulatory personnel from the patient representatives to the physicians in all specialties to include HB. Go live support included Surgery, OB/GYN, Internal Medicine Residency program and Cardiology. In addition to training and go live support the position required database update of patient information in the training environment, keeping all information in the clinics and Health Stream up to date for quick and easy reference by the end users. Development of all classroom materials. Working with the build teams to ensure correct work flows were being reflected. This position also included cross training for ASAP 2009 module.

10/2009-1/2010 Epic Ambulatory Trainer, Confidential, Los Angeles, CA
Developed all training material and assessments in conjunction with the build team for specialty clinics to include, surgery, neurology, cardiology, plastics and bariatrics. Trained the physicians, physician assistants and NP's in said applications on the 2009 version. Utilized Visio to complete work flows for practices. Updated all materials as needed and completed new hire training as needed. Also assisted in lesson plans for Cadence and Prelude modules.

06/2009-10/2009 Lead Trainer for Confidential Toledo, OH
Trained nurses and CNA\'s on the Point Click Care EMR used to document care, ADL\'s, State RUGS and report processing for Nursing and Rehabilitation homes.

08/2008-05/20/2009 EPIC Principal Trainer, Confidential Roanoke, VA
Train all nursing and CNA staff on use of electronic Medical Record as it applies to their position. Supervise the EPIC credentialed trainers, Study, training of nursing staff end users. Establish timelines for implementation and optimizations and associated training. Meet on a regular basis with hospital leadership to ensure JHACO regulations are being met with system upgrades and optimizations. Completed implementation of EPIC in a 900-bed facility. Trained over 1,100 physicians for this health system. Attended EPIC certification and train current employees on changes and optimizations to the EPIC system. Develop and build curriculum. Building of patients to be used for training purposes. General system builds. Specialty in EPIC is Inpatient CPOE, Ambulatory, prelude and ASAP applications.

7/2008-8/2008 EPIC Credentialed Trainer, Confidential Roanoke, VA
Participated in the process of building lesson plans and course outlines. Completed seven go lives at the institution. Trained end users that include Physicians, Physician Assistants, NPs, CRNAs, RNs, Nursing Assistants, Unit Clerks, and Transportation. One on ones with end users as needed.

2006-2007 Trainer/Broker Facilitator, Confidential Roanoke, VA
Assisted our nationwide brokers with problems through help desk and training. Assisted in training of new hires and current employees on new software and updates that were associated with Medicare Part B, Medicare Part D, and tertiary carriers for the call center.

2004-2006 Bariatric Program Consultant, Confidential Miami, FL
Conducted in services to the general public about guidelines for surgery and what is involved before being considered for this surgery. Assisted the physician in clinic patient flow and problem solving on a daily basis. Developed all literature for pre and post surgery.

2003-2004 Director Customer Service, Confidential, Miami, FL
Oversaw the daily operations of manufacturing company with a customer base nationwide. Negotiated package pricing for multiple installs in hotels. Supervised a staff of over 80 to ensure time lines were met and on budget.

2000-2003 Purchasing Coordinator, Confidential Arvonia, VA
Purchased all medical supplies for a twelve site Community Health Center. Met with vendors on a regular basis to negotiate pricing of durable goods as well as medical supplies. Assisted in opening two additional sites including furnishings, beds, medicines, etc. Verified billing of all goods and processed invoices.

1987-2000 Gamma Knife Program Consultant, Confidential Charlottesville, VA
Work with Dr. Ladislau Steiner who co-invented the Gamma Knife. Completed package pricing for surgery to include airfare and accommodations to all states in the United States and other countries throughout the world. Oversaw the staff to ensure that scheduling and insurance was completed as well as dealt with insurance companies on denials of the procedure.

Professional Accomplishments

EPIC Credentialed Trainer - 2008, EPIC Certified Principal Trainer - 2008, Point Click Care Certified Trainer - 2009

Education

BA