Professional SUMMARY

• Top level IT professional and leader, with experience as a network architect, technology architect, chief software architect, and network and systems administrator.
• Over 16 years of experience providing technical expertise and project management in creating cutting edge hardware and software technology solutions
• Led product development, systems and network teams of up to 10 individuals and third-party development consultants and systems vendors
• Established inclusive architectural design of over 12 internet and intranet applications, reviewed development and design of technical teams, and implemented design and development standards
• Proven IT professional with ability to drive value-added business opportunities and motivate others to exceed business objectives in order to increase profitability and enhance business portfolio
• Strong communication skills to effectively convey and present complex technology information to audiences of varying backgrounds and technical comprehension
• Ability to build and maintain long term, collaborative interpersonal relationships with clients, colleagues, executive management, and vendors to broaden business achievements thru superior IT technology
• Solid critical thinking and complex problem solving skills in order to identify and evaluate strengths and weaknesses of alternative options and implement solutions
• Managed a staff of more than 30 which included IT professionals and consultants

Technical Skills Certifications

• Novell Certified Engineer (CNE) and Novell Certified Network Administrator (CNA)

Platforms and Tools

• Software: Microsoft Visio, Project, Office Professional Edition, Word, Excel, (too many to list)
• Languages: Visual Basic, .Net, C / C++, C#, ColdFusion, Java, Perl, PHP
• Databases: MS SQL (all versions), Oracle (most versions)
• Operating Systems: Mac OS, Novell, Linux, BSD, Open VMS, DEC UNIX, HP UNIX, Solaris, Microsoft (Win95, 98, ME, XP, VISTA, all versions of Windows Server NT4,2000,2003,Longhorn,2008)
• Server Apps: Microsoft Exchange (all versions thru 2007),Share Point, Communications Server, Security Server, Proxy (all versions), IIS ( all versions ), Netscape and Sun (Directory, Proxy, Web, Dev), RADIUS, (too many to list) I have installed and configured most major server software solutions throughout my career.
• Hardware: Desktop, Laptops, and Servers: Digital, HP, Compaq, IBM, Toshiba Laptops; Routers, Switches, Firewalls, IDS: Cisco, Juniper, Bay Networks, 3Com, Symantecs, Lucent, US Robotics Total Control Systems and Routers; Adtran (CSU-DSUs); APC UPS systems ( Rack and all smart systems); PBX switches; NETGEAR and Ascend Hardware; Proxy, Raid, Fiber Mesh, and SCSI systems; modems, network cards, memory, printers, backup systems (DAT, DLT,HP Storage Works, Digital, Quantum) Backup Software (Backup Exec, NetBackup, ArcServ) SAN, NAS solutions
• Networks: Novell, Windows NT, UNIX, DNS, WINS, DHCP, TCP/IP (BGP, EGP, IP Multi, OSPF, EIGRP, IGRP, RIP, IP-IP), IPX-SPX, SNMP, SMTP, FTP, VoIP, Radius, LAN, WAN, wireless, VPN, LDAP, Citrix, VMware, Virtualization

Professional Experience

Technology SYSTEMS AND SOLUTIONS MANAGER January 1997 - July 2009
Confidential, California - Durham, North Carolina
Technology systems and solutions based company with 35 employees offering enterprise level hardware and software solutions design and expert IT services

• Developed Socket TV© to allow consumers to use television for internet access using wireless telephone connection for dial-up access and broadband connectivity via Ethernet port
• Deployed servers, applications, and the infrastructure to support 100,000 + internet based users in a high security, monitored and controlled network environment for The Children's Internet
• Accomplished goals to develop emerging technologies with budgets up to $4.6 million consistently exceeding objectives and expectations
• Designed SafeZone Technology®, the basis for The Children's Internet Products, the overall security package vigorously filtered content on the internet or intranet
• Collaborated with Microsoft Corporation to develop SafeZone Technology® prototype controls
• Developed custom L2TP interface for Qwest to allow RADIUS connection to be channeled into a VPN cloud
• Conceptualized, planned, and built statewide dial-up access for The Socket internet service provider which allowed local dial-up internet access for customers in all major cities in California
• Responsible for designing, managing and administering over a hundred enterprise level server systems for business clients on all major OS platforms (Unix, Novell, Microsoft)
• Personally designed and built over 1000 custom computer systems (PC, Servers) ranging in price from hundreds of dollars to over a million dollars
• Designed, built and managed over 25 custom enterprise level DNS system solutions, running in Unix, and Microsoft windows servers (all versions) hosting many thousands of domains and IP address blocks
• Managed and maintained all aspects of IP resolution and DNS for The Socket ISP, which included all business and home based domains
• Created and managed backup and recovery systems and services for hundreds of business customers utilizing enterprise backup solutions including but not limited to Backup Exec, and NetBackup
• Instituted professional backup, recovery, system fail-over and high availability audits and system integrity checks and certifications for all our business clients
• Designed, built, and managed over 100 enterprise level e-mail server solutions utilizing almost every major brand of mail server software and hardware
• Developed custom e-mail applications for clients that involved use of Off The Shelf base systems with custom built interfaces and complete scratch developed solutions as well
• Built Network Accessible Storage systems for over a dozen business based customers of The Socket ISP
• Helped our business customers in creating plans and procedures for meeting Sarbanes-Oxley (SOX) requirements

Chief Software Architect / Board of Directors January 2003 - July 2008
Confidential, San Ramon, California
Internet security and service provider with approximately 50 employees offering secure internet access to children and families by utilizing SafeZone Technology ®

• Achieved goal to develop safe internet experience with highest quality web content for families and to protect parent's computer from child use while staying under $5.2 million budget
• Voted #1 children's web browser above AOL and Microsoft; "Editor's Choice" award, PC Magazine which increased business opportunities and over $4 million in additional investments
• Responsible for all production and pre-production web content and web development. This included all cutting edge technology solutions design and implementation.
• Served as technical expert in assessment of new software projects and product development in order to maintain competitiveness and business efficiency resulting in a $380,000 overall savings
• Identified and resolved application functionality-related issues and provided second-tier product support and troubleshooting directly to over 100 customers
• Created application technical procedures and documentation including operations and user guides for technical support and development team which reduced general support incidents by over 80%
• Instituted and monitored application development processes, managed conception of system design and functional specifications for more than 12 development projects
• Led management and development of high-level application design projects and teams of 10 developers and interface designers
• Created and instituted training program for 8 teachers to evaluate child-safe content and conducted technical support staff training program, both included training manuals and custom software
• Established system configuration standards and ensured documentation requirements were met and that product and application met user and system requirements
• Championed Quality Control standards and product systems testing procedures for The Children's Internet production systems, services, and applications

Vice-President January 1993 - January 1997
Confidential, Fresno, California
Technology firm, with more than 15 employees, providing custom hardware and software solutions and internet services to more than 200 clients throughout the United States

• Managed daily operations, provided consulting and internet services to more than 200 clients by the end of year 4 with an emphasis on customer satisfaction and cutting edge IT solutions
• Enhanced revenue by more than 90% during 4 years to approximately $350,000 per year and eventually sold company for $2 million to Two Dog Net, Incorporated
• Designed and developed ISP The Socket© which grew in the first year to more than 10,000 regular and business customers with minimal advertising thru excellent customer service and word of mouth
• First in California to install Total Control Systems utilizing 56X2 and 56KFlex dial-up service in collaboration with US Robotics, first to use PRI digital lines for inbound routed dial up
• Total Control Systems increased dial-in capacity and information allowing ability to see who was calling in and how long they maintained connection which improved control and overall capacity
• Total Control Systems reduced backend costs by nearly 30% and increased profitability on dial-up accounts by more than 20%
• Designed high availability systems utilizing clustered Digital Alpha Servers, 200+ GB of mirrored and duplexed storage, fully redundant failover power systems with generators, which had 0% downtime in 3 years of operation
• Engineered several very large network systems with Cisco 7500 series routers and Cisco Catalyst switches with bandwidths up to OC3 levels spanning multiple NSP carriers, and built several Network Operation Centers for our business clients

Education And Training

Bachelor of Science - Business Administration