Graduate Service Assistant Resume

SUMMARY:

A creative thinker with experience in data analysis and data interpretation to strategically improve business processes, operational efficiency, and better inform business decisions. With a good knowledge of networking systems, I am skilled in analyzing large amounts of data, utilizing machine learning techniques, data mining and data visualization. I utilize strong presentation skills in communicating project value as needed and work in cross functional teams.

TECHNICAL SKILLS:

Python, SQL, SAS, R, TensorFlow, Python Analytical Libraries, Ms Access, Ms Excel, Minitab, Hadoop, Spark, MapReduce, SAS Enterprise Miner, IBM SPSS, Hive, Sqoop, Cloudera, Power BI, Tableau.

EXPERIENCES:

Graduate Service Assistant

Confidential

Responsibilities:

Attended to research and circulation questions by patron.
Increased usage of library services by 40% by contributing and organize department projects and outreaches hence bridging gaps between the library and students.

Client Service Officer

Confidential

Responsibilities:

Maintained and enhanced client relationships by providing high - quality customer service and increasing turnaround time by 50%.
Contributed to overall 30% growth in bank sales by cross-sales of bank products to new and existing customers.
Analyzed, developed, and communicated online fraud patterns, key process and technology improvement feedback to top level executives to improve user experience.

Senior Intern

Confidential

Responsibilities:

Conducted data analysis using Ms. excel to aggregate sales report and to visualize data thereby providing senior management with a comprehensive view.
Identified opportunities for process improvement by automating the reservation and ticket management system.

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