SUMMARY:

To help enhance and promote the advancement of the company and to grow and learn in a positive real estate environment.

SKILLS:

• Property Management
• Rent Court
• Tenant Lease
• Comparative Market Analysis
• MRIS
• Listing Properties
• Member of the Greater Confidential Board of Realtors
• 4 years of Management Experience
• 10 years of Organizational Experience
• 3 years of Counseling experience for Communication skills
• Clerical experience and filing experience
• Observation and investigation experience

RELATED EXPERIENCE:

Confidential, Maryland

Team Lead/Senior Agent

Responsibilities:

• Conduct field visitations to clients' homes, employment and community treatment programs consistent with case supervision responsibilities.
• Counsel persons on parole and probation concerning personal problems and interview parole.
• Investigate probation clients and explains the rules and requirements of a community supervision
• Program and investigate proposed residence and employment plans and helps persons on parole and probation make environmental changes, such as finding other residence, employment, social contacts and affiliations.
• Testify in court concerning violations of probation and for other purposes and testify before the Parole Commission.
• Prepare investigational reports, case records, and progress summaries.
• Conduct complicated investigations and supervision of cases not assigned to lower - level staff; Assist with training and conducts orientation of less experienced agents.
• Conduct field investigations requested by the court or Parole Commission.
• Recommend actions to be taken with respect to technical violations of the rules of parole and probation to authorities concerning the possible modification of special conditions which they had imposed at the time of granting parole and probation.
• Monitor productivity, morale, and accountability of lower-level staff.
• Prepare reports which are subject to audit for purpose of evaluation and performance standards and function as backup to unit supervisor.
• Perform program functions in the areas of substance abuse, specialized training duties or volunteer programs.
• Plans, schedules, organizes, and carries out the work of the assigned operation.
• Research the subject matter of the assigned special operation in order to reach an expert level of proficiency in the specialty. Consult professionally with others bearing comparable assignments both in Division Headquarters and other parole and probation departments.
• Cooperates closely with pertinent judicial and law enforcement agents and guides and assists special Activities.
• Act as a liaison with related community service agencies.

Confidential, Maryland

Family Investment Specialist

Responsibilities:

• Provide direct services to individual customers or families by determining customer eligibility for multiple Family Investment Administration programs.
• Interview customers to explain program requirements and options, collect and complete required documentation, refer customers to other program services or agencies as appropriate and monitor n customer progress and use of assistance.
• Visit customers in their homes or at facilities such as nursing homes, group homes and hospitals.
• Checking and editing back logs and cases from Case Workers Process cases for clients so that they can receive state benefits.
• Medical assistance, Supplemental Food Stamps certified training.

Confidential, MD

Real Estate Agent

Responsibilities:

• Keeps up with local and regional market activity and industry news Researches active, pending, and sold listings and reviews the daily MLS Hot Sheet or Activity Report Completes, submits, and files paperwork, such as real estate documents, agreements, and records with the proper state agencies
• Plans and coordinates appointments, open houses, showings, and meetings with clients and other real estate agents
• Develop marketing plans for listings and creates fliers, newsletters, and other promotional collateral Responds to incoming emails and phone calls

Confidential, Maryland

Customer Account Executive

Responsibilities:

• Maximize the sale and retention of cable products to new and existing customers by meeting or exceeding specific departmental and individual goals.
• Accommodate a full range of customers' requests, inquires and complaints via Call Center phone or the lobby.
• Handle medium volume of calls or lobby traffic, covering customer services in a prompt and professional manner, obtaining all information for resolution of transaction.
• Answer customer questions regarding billing, service problems, products and features.
• Correct errors and discrepancies on customer billing as necessary.
• Prepare work orders for maintenance requests after determining if field visits are required and ensures appropriate follow-up procedures are met.
• Perform billing and posting of customer accounts, may include reconciling of cash in lobby.
• Resolve delinquent account balances.
• Assist and coordinate with Supervisor for daily goals and assignments and assist lower-level staff with complex inquires. Train and mentor new employees.
• Represent Confidential in a professional and positive manner in all situations. Punctual, regular, and consistent attendance. Perform other duties as assigned.

Confidential, Alexandria, Virginia

Store Manager

Responsibilities:

• Provided guests with rate plan and cellular device information.
• Pair consumers with services that best suited their respective needs and habits.
• Carry out daily opening/closing of the store and keep the store appearance neat and clean.
• Provide services to clients over the phone.
• Perform weekly inventory and primary handling of all cash transactions.
• Package and mail all contracts to corporate headquarters weekly and all other manager duties.
• Drive sales performance and meet individual and store sales goals through coaching, trainingcontinually developing a sales team, monitoring and reviewing sales team progress.
• Assist sales associates with closing sales while providing them with the tools necessary to become self-reliant.
• Conduct one on one review with all Store employees to build more effective communications, to identify training and development needs and to provide insight for the improvement of activity and performance.

Confidential, Washington, DC

Responsibilities:

• Help to develop & implement marketing strategy and plans, to maximize revenue by driving achievement of annual product sales & procedure growth
• Ensure alignment of marketing plans with customer and market needs, and maintaining strong customer insight, by spending time with customers
• Work with Operations management to plan production & inventory needs based on annual product sales forecasts & monthly updates
• Participate in major marketing initiatives to enhance functioning of US Marketing group
• Ensure effective launch of new products
• Support Field Sales group on technical product inquiries & providing them with tools to execute business plans
• Provide product information, including CAPA, technical date & product availability
• Contribute to Business Plan, new product development & execution
• Work with business partners (internal and external) to develop marketing plans to deliver on future pipeline growth
• Develop New Product forecasts
• Help align market needs with strategic resources, development runways and rationalized product roadmaps
• Work with cross-functional teams to ensure sharing of best practices, efficiency & effectiveness of marketing resources
• Help Marketing Team develop functional competencies
• Other duties as assigned