PROFESSIONAL SUMMARY:

• Proficient in Microsoft Office Suite - Excel formulas, Vlookup, Pivot Tables, Macros, PowerPoint, Word, Access; MS Project 2007 & 2010, SharePoint 2010/2013.
• Excellent communication, interpersonal, client-facing and problem solving skills in working with wide array of business organizations/stakeholders (e.g., Sales, Clinicians, Pharmacists, Operations)
• Strong commitment to building and sustaining solid business relationships and outstanding customer service.
• Superb multi-tasking and organizational skills; adapt quickly to fluctuating/dynamic situations and environments.
• Working knowledge of several data warehouses containing the following data: physician, hospital, patient level data; prescription sales and claims data.
• Business Intelligence software: MicroStrategy, Brio, Tableau
• Argus IPNS, RxFocus.
• Pharmaceutical Data - IMS HEALTH - DDD™, Xponent®

PROFESSIONAL EXPERIENCE:

Confidential, Ridley Park, PA

Facilities Analyst

Responsibilities:

• Followed pre-established processes to monitor schedule dates.
• Communicated with internal and external suppliers to provide information regarding adherence to scheduled activities.
• Received and input internal and external customer requests for services and goods related to buildings, equipment, and systems.
• Worked with facilities personnel to determine maintenance issues and performance metrics.
• Performed ad- hoc requests using developed analytical tools.
• Attended daily and bi-weekly management meetings which related to timely completion of the work order process.

Confidential, Trenton, NJ

Project Coordinator

Responsibilities:

• Coordinate with other agencies, working along with the Program Evaluator, recruiting new staff.
• Actively involved in meeting the goals and objectives of the CDC Data Driven Prevention Initiative.
• Attended the monthly Interagency Statewide Core Working Group (WG) meetings and the Opioid Study Team meetings to support the project panel teams.
• Supported the tracking of data acquisition statuses and provided progress reports to the Principle Investigator at least once a week.
• Evaluate, interview and facilitate on boarding of third party vendor data architect and data scientist.
• In addition attend monthly CDC and DMI meetings.
• Involved in Data Analysis and Data Visualization for external agencies data using MS Excel.
• Assisted on research & data preparation.
• Write formulas to generate data that will be utilize for project coordination, optimization.
• Use Vlookup to create table from a spreadsheet to reduce and make complex data readable data.

Confidential, Warrington, PA

Project Coordinator/Migration Analyst

Responsibilities:

• Communicated project status to both internal departments as well as external field technicians via SharePoint.
• Effectively communicated to various depts., weekly project status consisting of Sr. Management, Operations, IT, and Customer Relations.
• Set up and coordinated new workers in project management system and removed departing ones.
• Updated necessary order tracking system(s) to ensure that project status is maintained with complete accuracy, including third party management systems, supported system users during UAT.
• Interpreting data, analyzing results using statistical techniques.
• Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
• Created and distributed correspondence relevant to the team and/or project (internal and external).
• Assisted with administrative preparation for various meeting.
• Communicated all issues to management prior to reaching critical status.
• Developed and maintained accurate and complete files for projects; monitored for integrity and completeness.
• Provided additional administrative support as required.

Confidential, Philadelphia, PA

Project Coordinator

Responsibilities:

• Responsible for communications and negotiations concerning all third party freight Invoices for freight sales cost analysis.
• Created weekly, monthly and quarterly custom reports using MSOffice applications Word, PowerPoint, Excel and intermediate Tableau .
• Weekly download/upload of invoices to the FDM4 system.
• Weekly UPS, drop ship and mill freight summaries.
• Freight credit analysis.
• Weekly customized invoice reports for EDI customers.
• Warehouse freight cost analysis.
• Vendor damage analysis.
• Backorder monthly reporting.
• Monthly and weekly new accounts.
• Supporting the group with tracking information through spreadsheets and SharePoint sites,

Confidential, Philadelphia, PA

Project Specialist

Responsibilities:

• Developed, managed, and maintained detailed project plans, clearly identified changes, risks, and required resources in MS Project and Clarity.
• Created visually dashboards in Excel for data reporting by using pivot tables and VLOOKUP.
• Extracted, interpreted and analyzed data to identify key metrics data into information.
• Primary liaison with Project Stakeholders to collect and disseminate project status and documentation.
• Prepared agendas, meeting minutes, status reports and presentations.
• Coordinated and facilitated meetings for projects, including CMS reporting and Sales and Marketing driven initiatives.
• Maintained project control metrics including budget, timeline, status reporting, and resource utilization.

Confidential, Philadelphia, PA

Implementation Analyst

Responsibilities:

• Created implementation project plans for multiple clients (each approximately 1000 tasks).
• Evaluated over 100+ pre-authorization requests each day from hospital and retail pharmacies; determined correct routing for timely disposition.
• Created Issues logs and managed resolution: Coordinated multiple PBM accounts, vendors and internal functional areas to track and resolve PBM issues, escalate identified problems; tracked to closure.
• Performed pre-implementation user acceptance testing (UAT) for Argus formulary software application (IPNS).
• Primary liaison with major client, CalOptima, tasked with stabilizing implementation immediately after ‘go-live’.
• Identified process improvements, performed claims processing and pharmacy system troubleshooting research and verification.
• Provided extraordinary customer service by personally creating custom data analytic reports for clients, freeing up Informatics resources:
• Recognized the need to reduce (and successfully reduced) turnaround time from 1-2 weeks to 1-2 days.
• Utilized Rx Focus (Argus reporting tool).
• Identified requirements, designed, developed and tested reports

Confidential, Philadelphia, PA

Sales Representative

Responsibilities:

• Successfully signed or upgraded at least 90% of s in assigned territory.

Confidential, Warrington, PA

Sales Representative

Responsibilities:

• Promoted to key sales representative for district office.
• Average 20 + qualified appointments each week.
• Consistently meet targeted monthly sales goals.

Confidential, PA

Project Manager

Responsibilities:

• Managed up to 12 concurrent projects for over 8 different major pharmaceutical clients.
• Created all project plans according to SDI’s project lifecycle methodology, ensuring that all activities/deliverables were in compliance with company SOP’s.
• Managed projects from inception through implementation.
• Assembled cross-functional teams to execute project plans, including IT, Operations, Sales. Primary liaison with clients, from the requirements phase through delivery.
• Responsible for Issues tracking and resolution.
• Developed detailed work plans, schedules, resource plans/usage, budgets and status reports; customized according to project, and reviewed with senior management.
• Developed and implemented webcast sessions for clients.
• Developed and maintained documentation supporting business processes, procedures, and business rules.
• Previous and licensed with MicroStrategy report building. previous experience available upon request*