Senior Application Systems Analyst Resume

Summary

Seasoned Senior Business Systems Analyst and Project Manager with more than nine years of experience, and a proven track record of successfully managing and executing enterprise-wide projects from conception through implementation
Superior ability to manage several projects simultaneously while adapting to constantly shifting priorities in a dynamic environment
Extensive experience and skills communicating with and influencing individuals and groups from all areas and levels of an organization
Demonstrated ability to optimize businesswork flowsby translating business user needs into system solutions

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Professional Experience

Confidential,Providence, RI
2009 – Present
Senior Application Systems Analyst

Lead analyst responsible for business analysis/project management and implementation of several enterprise-wide system applications at RI Hospital, Hasbro Children’s Hospital, Miriam Hospital and Newport Hospital
Optimize workflow efficiency in clinical areas through extensive analysis of end-user needs and application/customization of system solutions
Provide analysis, programming, and troubleshooting in the functioning and ongoing support of several major hospital applications; requires advanced problem-solving ability and skills
Create, execute, and monitor project plans, workflow documents, test plans and cutover plans for new implementations and upgrades of existing systems; requires extensive use of MS Project and Visio
Train physicians, nurses, technicians and administrators in hospital applications
Design and write customized Access and SQL reports
Manage and prioritize multiple projects at one time, while adapting to constantly shifting priorities

Confidential,
Johnston, RI
1997 - 2003
Senior Programmer Analyst

Evaluate and determine system requirements in the context of customer needs and business issues
Involve users in the design, planning, implementation, and testing phases of all projects; act as a liaison between IT an end-user departments
Manage and plan projects through implementation, including adherence to deadlines
Key developer of several application processing systems
Analyze and prioritize system requests
Program, test and implement system changes
Investigate and resolve system errors and ensure excellent customer service with thorough communication and follow-up with end users
Develop and deliver training to end users related to AIPSO systems and software
Demonstrate an understanding of business issues and system interdependencies
Proficient in Visual Basic, SQL and COBOL

Confidential,Providence, RI
1994 – 1997
Corporate Planning Analyst

Analyze product profitability across business lines; present results to executive management and participate in strategic planning decisions
Coordinate budgets for support units; advise units in planning and forecasting; present budget requests to senior executive team, including Chairman and CEO
Operate as consultant to business line management to help increase product profitability

Investment Analyst

Develop and manage the Citizens Managed Portfolio Account investment product
Educate new business officers regarding market direction, product attributes, selling strategy, and product delivery
Oversee product performance tracking, analysis and reporting in support of sales efforts
Create, coordinate, and implement automated client marketing/communication programs; includes standardized presentation design as well as direct mail and database management
Sell investments directly to existing and prospective clients via personal/institutional meetings
Identify opportunities for new products and enhancements to existing products

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Education

Master of Business Administration
Bachelor of Arts