Profile

Outstanding Network Support Specialist with 12+ years experience in IT networking in the MS Windows Active Directory environment. CCNA, MCSE and A+ certified with working knowledge of TCP/IP protocols. Areas of expertise include:

• Troubleshooting: Strong skills in resolving computer and networking issues.
• Communication: Ability to communicate clearly and effectively; provide excellent one-on-one and phone support to customers.
• Self Directed: Work effectively to achieve company goals with little direction or supervision.
• Technical: Skilled in networking hardware environments involving LAN/WAN technologies with a comprehensive understanding of network infrastructure with the ability to resolve technical issues quickly and accurately.
• Hardware: Cisco Routers and Switches, Enable-It/Black Box LRE’s, Handheld Scanners, Firewall/VPN Device, 3G Wireless Cell Cards, HP EVO Laptops and Desktops, HP LaserJet Printers, Cisco and Motorola Wireless Access Points, MX3 LXE wireless scanners, WISE Terminals.
• Programming Languages: Basic batch file scripting, Basic SQL Query.
• PC/Server Software: Cisco IOS, Microsoft Windows NT Server, Windows 2003 Server, MS SQL Server 2000, Unix, MS Office 2003, Cisco VPN Client, Work Site (Share Point like document library), MS Windows 95/98/2000/XP Operation Systems, Track-It! Enterprise Software, Symantec Anti-Virus Corporate Edition, Solar Wind, Crystal Reports.

PROFESSIONAL Experience

Confidential,Tampa, FL Dec/2008 – March/2010
IT Field Support Technician
Local Field Support Technician for all Live Nation and 3rd party venues throughout the state of Florida Responsible for onsite and remote support of the Live Nation ticketing network at assigned venues, as well as desktop support for local Live Nation offices and venues within the Florida region.

• Configuration and Installation of Cisco managed switches by configuring VLAN segments to separate data communication between the artist network and the corporate network.
• Configuration and support of Aramark POS equipment consisting of Motorola wireless access points, ECM’s and Nano Stations.
• Installation and support of Long Range Ethernet Extenders (LRE’s) to accommodate long copper runs from point to point data communication.
• Provided on-site show support for all high profile shows to insure network stability throughout the event.
• Configured and Supported Motorola wireless access points and handheld scanners.
• Performed site surveys and full implementation of the ticketing network at the Bayfront Park Amphitheater in Miami, FL.
• Configuration and support of ticketing systems which included Windows XP workstation with proprietary software installed and peripheral’s including credit card swipes and Boca ticket printers.

Confidential,Tampa, FL July/2008 – Dec/ 2008
IT Contract
Responsible for converting Johnstone Supply from a Workgroup environment to an Active Directory Domain infrastructure

• Create all AD user accounts/security
• Join all PC’s and Laptops to the domain.
• Install network printers on the print server
• Configured and installed network scanning devices.
• Configured and installed signature capture devices.
• Installed server application
• Server hardware repairs on the Savix DVR server. (Linux)

Confidential,Tampa, FL Dec/2007 – July/2008
AVTS/SOHO Service Implementation Mgr.
Confidential,on a 1 year project to convert 7000 Starbucks Coffee Shops across the US to an AT&T Network Based IP VPN Remote Access (ANIRA) network infrastructure. I was hired among the first group of technicians which was instrumental in the development of the Starbucks project. My responsibilities were to manage all of the activities from beginning to end in converting the Starbucks locations from a T-Mobil network to an AT&T network.

• Order processing of the 1841 Cisco Route and Netgate 8100 VPN/Firewall devices.
• Performed troubleshooting and testing on the 1841 Cisco Router, Netgate 8100 VPN/Firewall and 3G wireless cell card devices.
• I was the lead technician with resolving issues on the Netgate VPN/Firewall and 3G wireless cell card devices. Whenever the other technicians would have a problem that they could not resolve they would escalate the problem to me to resolve.
• Work with the provisioning group to resolve circuit issues.

Confidential,Tampa, FL Nov/1999 – Oct/2007
Level 2 Network Specialist, Track-It! Administrator
Resolved network technical issues, Maintained software changes and upgrades to the Track-It! software application. Responsible for traveling and conducting onsite technical support at management conferences and new site conversions.

• Demonstrated proficiency in setting up, configuring and troubleshooting network printers, computers, laptops, wireless devices and other network software and equipment providing superior support throughout the organization.
• Provided security support through setup and configuration of fingerprint scanning devices for all office personnel providing for a secure work environment.
• Allowed superior technical support for customers by evaluating, configuring and implementing a Help Desk, Asset Management and Remote Control software package into the IT department.
• Trained and supervised 40+ Managers/Technicians on Track-It! Enterprise server software program allowing the IT department to run efficiently and with greater expertise.

Confidential,Tampa, FL Mar/1998 – Nov/1999
Computer Repair Technician
Functioned as an on-site bench technician performing repairs for retail customers. Provided in home setups for consumer purchases.

• Promoted to computer bench technician after achieving A+ Certification.
• Analyzed computer issues and resolved problems quickly and accurately.
• Accurately and promptly performed restoration of software operating systems on a variety of manufacturing platforms such as Compaq, Dell and HP.

Education

Completed coursework towards Associates Degree

Certifications / PROFESSIONAL DEVELOPMENT

Certificates of Completion:

• Microsoft SQL Administration 2000
• Microsoft SQL Administration 7.0

Certifications Acquired:

• CCNA (Certified Cisco Network Associate)
• MCSE Systems Engineer/Windows NT 4.0
• Microsoft Certified Professional
• Microsoft Certified Professional + Internet
• A+ Certification