Customer Service Represnt Resume

Career Objective:

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

Profile:

Experienced IT professional with an extensive background of accomplishments during the course of my career. Have excellent problem solving skills with an emphasis on customer driven outcomes. Good communication, data entry, and documentation skills. A fast learner and self starter with a strong attention to details.

Special Skills/Abilities:

Ability to analyze problems and the initiation of corrective action.
Troubleshooting and problem solving, leadership and communication skills are some of the qualities developed from my experience.
Assisted in the development of procedures.
Assisted in the training of team members and internal users.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Answered inbound calls in support of customer needs.

Computer Skills:

Microsoft Word, Excel, Access, PowerPoint
Microsoft Outlook, Windows 2000, Microsoft Office XP Professional

Work Experience

Confidential, MA

Temporary clerk position from May 19, 2010 - August 31, 2010

Responsibilities included:

Performed routine clerical tasks required in the collection, control, review, and processing of tasks supporting these functions.
Provided assistance to the public in preparing the Census questionnaires.
Reviewed Census questionnaires for completeness and accuracy.
Assisted in the reception area by taking and directing calls.

Confidential,

Temporary data entry clerk position from September 2008 - December 19, 2008 at the Executive Office of Health & Human Services - Central Filing Unit, 160 Middleboro Avenue, Taunton, Mass.

Responsibilities included:

Reviewed applications submitted for Mass Health care for low and medium income people in Massachusetts for completeness and accuracy.
Entered the data into the database from these applications.

Confidential,
Production Support Analyst - December 1992- October 2007

Responsibilities included:

Responsible for maintaining all production support functions.
Performance of defining new jobs to production mainframe scheduler via Zeke/Zebb and Web based scheduler via Autosys (distributed).
Review and maintenance of production documentation.
Analysis of production problems and initiation of corrective action; implementation of permanent corrective measures to eliminate recurring problems.
Participated and created documentation for disaster recovery test participation.
Worked with application programming staff to implement new applications to production.
Provided training to application group members and internal users.

Education: Confidential,

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship