More than 20 years of successful experience managing information technology mainframe operations and support services. Expertise in overseeing technology improvement initiatives and aligning technology to achieve business goals.

• Demonstrated experience in leading agency-level Enterprise Architecture (EA) program, providing technology guidance to project teams, resource allocation, resource planning and facilitating support for technology governance decisions.
• Expert in building and leading teams of multidisciplinary skills to leverage core knowledge and skills that improve performance across the entire business. Solve business, technical, and operational problems; initiate and manage business-driven technology programs and adapt existing technology to new uses.

Technical proficiencies include:

Platforms:

Windows XP/Vista/2000/2003, OS/2, z/OS 1.9, ES9000, MVS/XA, MVS/ESA, 3080, 3090, OS/390, SYMON, VCC, HMC G6, Z900, IBM2064L, and 2084 CMOS Processor

Applications:

JES2, MVS, CICS, VTAM, NETVIEW, TSO, JHS, VPS, SDSF, TMON, Control/M scheduler, CA-7/11, OMEGAMON, JCL,TMS, NDM, Remedy, MS Office 2003/2007 (Word, Excel, Access and PowerPoint)

Hardware:

IBM Mainframe, MVS, IBM3800 and 3900 Roll Feed, 4842, 6464, Xerox printers, 3420, 3480, 34909 tape drives, STK 9490 and 9840 drives, STK Virtual Storage Machine

IS Systems Specialist, Confidential,Sumter, SC 12/2008 to 06/2009
Contribute to a full-service helpdesk operations at the first level; specialize in generating tickets and work orders using Array Task+ and create reoccurring work orders for daily activities such as backups, data recovery, and maintenance.

• Manage user passwords and accounts in proprietary medical application such as Meditech, IBEX, Medex and Physician Portal users; set network password via active directory for users attempting to access the system.
• Map network and printer locations as per IT systems diagrams and special requests approved by senior management.
• Provide desktop application support to users experiencing problems with off-the-shelf computer applications, including Microsoft Office and Adobe.
• Participate in operating system and application software systems migrations, including Windows 2000 to Windows XP and MS Office 2000 to 2003/2007.
• Install and upgrade user applications such as Adobe Reader, Flash Player and Java.
• Configure MS Outlook for new employees and provide support to users on application.
• Troubleshoot hardware issues involving CD drives, keyboards, mice and monitors
• Install RAM upgrades as per user needs and resolved desktop network connectivity issues.

Confidential, Whippany, NJ 10/1987 to 11/2008
Computer Operations Mainframe Supervisor, 2000 to 2008
Assess daily project requests, assign operator tasks and monitor system operations to maximize resources and system performance.

• Provide professional guidance and leadership to a team of six junior computer operators assigned to the day shift; optimized their skill set in commands memorization, new product knowledge procedures; and customer support.
• Prepare annual written performance appraisals submitted to management; successfully developed several staff into senior and lead operators.
• Actively represent the MVS operations team at weekly staff meetings; provide detailed overviews on department activities and their impact on other areas of operation.
• Contribute to several highly visible projects including the review of proposed system changes, collaborating with vendors in assessing project needs and direction; serving as a technical liaison with contractors and consultants; and inspecting MVS environment to verify functionality following any upgrades or maintenance.
• Chair daily and weekly meetings, providing strategic feedback to resolve problems encountered on previous shifts, and inform team members of scheduled weekend activities.
• Propose weekly scheduling of hardware and software updates based on non-peak business hours and disseminate information to company department heads.
• Develop and revise mainframe operations departmental procedures and manuals in response to user requests, identified issues and software upgrades.
• Provide informal, hands-on training to day and night shift operators to enhance their development of problem anticipation, identification, and troubleshooting skills on new hardware and software.
• Cross-train team members in critical business areas such as performing upgrades, conducting disaster recovery tests, and running data migration projects.
• Serve as the team leader in disaster recovery meetings and exercises; present planned activities and expected results, documented steps to be taken, and prepare the MVS platform for testing.
• Provide exceptional customer service through situation analysis, timely resolve of problem escalation, and meeting of Service Level Agreements (SLAs) using Remedy.
• Coordinate weekly staff meetings to discuss and outline expectations for weekend project initiatives such as hardware implementation activities, upgrades and installations.
• Generate statistical and department performance reports on IT systems for senior management review; made recommendations to optimize production.
• Create weekend staff schedules for three day and three night operators based on staff availability.

MVS Computer Operator, 1991 to 2000
Supported up to ten systems affecting production and test mainframe Local Partition (LPARS) .

• IPL'ed MVS LPARS within the Sysplex for scheduled weekend maintenance and IOCDS changes on a weekly basis.
• IPL'ed MVS LPAR in a timely fashion to resolve unexpected problems or errors.
• Opened/closed CICS onlines files as needed or documented.
• Supported and reviewed job flow and performance for maximum efficiency through modified CICS online files; changed job class, priority, and performance through TSO or from the MVS master console.
• Modified initiators through SDSF, Master console or JOBRDR members to support resources, release, and print reports.
• Monitored, activated, deactivated network nodes and logical devices through VTAM and NETVIEW.
• Analyzed and troubleshoot system problems, datasets contentions, DASD issues and other systems resource issues via OMEGAMON to ensure productivity of Mainframe environment.
• Acted and resolved all exceptions, WTO messages, and system or application abends in CICS, DB2, JES2, NDM to ensure the optimal processing and execution of the mainframe.
• Mounted tapes or printed reports on IBM laser or impact printers as needed for extra coverage in the Tape Library or Print Room.
• Operated and maintained PC based systems.
• Created Remedy tickets for problem reporting as needed.

Education & Professional Development

Diploma in Computer Operations

CompTIAA+ IT Technician Certified