IT Support Technician Resume

IT SUPPORT FIELD TECHNICIAN

IT Support Technician with hands-on experience and industry recognized certification training. CCNA and MCITP to be completed November 2012.Valid TN Driver License.

Professional certifications in progress for CCNA (November 2012), MCITP (November 2012), Comp TIA A+ (2013), Visual Studios (2013), and Security Plus (2013)
Hands-on experience in coordinating the setup, shutdown and support of PC hardware and software, configuring networks, routing, and trouble-shooting
Over 4+ years of experience in the Army National Guard and 5 + years of work history

TECHNOLOGY SUMMARY

Systems: Windows 98/2000/XP/Vista/7/8, Mac OS
Software: MS Project, MS Visio, MS Office, Word, Excel, PowerPoint, Outlook
Certifications: CCNA (Nov. 2012), MCITP (Nov. 2012), Comp TIA A+(2013), Security Plus (2013), Visual Studios (2013)

IT EXPERIENCE ï TECHNICAL SKILLS

Installed Windows 7 for small business computer network
Experienced in troubleshooting errors found in network configuration
Enabled dynamic routing from remote locations to a main office
Used snapshot.de and image x to capture and deploy images on machines
Created and disabled user accounts and reset passwords inside of an active directory
Used event viewer and reliability monitor to troubleshoot problems
Connected into routers remotely using Telnet, Tera Term, and SSH
Enabled VTP on multiple VLANs
Changed out hard drives & RAMonbusiness desktops and laptops
Configured networks & expanded switched networks
Disassembled and reassembled laptops/computers/hardware

WORK EXPERIENCE

Confidential, Memphis, TN 2012- Present
Information Technology Intern

Enabled dynamic routing from remote locations to the main office
Installed new OS/ Windows 7 for multiple computers
Cleaneddesktops and laptops using MSE and Malware bytes
Resolved computer issues by troubleshooting errors found in network configuration
Utilized snapshot.de and image x to capture and deploy images onto machines
Createdand disabled user accounts and reset passwords inside of an active directory
Used event viewer and reliability monitor to troubleshoot problems
Utilized Telnet, Tera Term, and SSH software to remote into routers
Enabled VTP on multiple VLANsfor easier management and to reduce administration
Changed out hard drives & RAM for desktops and laptops
Configured networks & expanded switched networks

Confidential, Ripley, TN 09/2008-Present
Private |Soldier

Recognized by Post Commanders for contributions to Forscom Recovery Asset Team
Recovered, cleaned and organized $7M in BII military equipment for inspection by Navy Customs to ship back to the U.S.
Assisted fellow soldiers with basic desktop support such as printer issues, and downloads
Served as team leader in basic training and responsible for coordinating tasks, delegating assignments, and enforcing Army regulations
Received the Army Achievement Medal for outstanding service
Licensed to operate 8 kill-a-ton forklifts & 5-ton vehicles

Confidential, Cordova, TN 11/2007-06/2012
Department Clerk|Customer Service

Managed inventory and product orders for the Drug & General Merchandise, and the Dairy departments
Effectively interacted with management and co-workers in different departments to analyze and prioritize tasks and make team decisions
Provided excellent communication, problem solving and customer service skills in a multi-cultural environment
Managed the cash register including cash, credit and debit transactions
Loaded and unloaded trucks, stocked shelves, and trained new employees

EDUCATION

Software Engineering
General Studies

References Available Upon Request

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