CRM Administrator Resume

Objective:

To obtain a CRM position that utilizes my customization and administration skills

Highlights of Qualifications

Veteran of United States Marine Corps - 12 years
Certified in Microsoft Dynamics CRM 4.0 implementations
Exceptional follow through abilities and detail oriented
Able to plan and oversee CRM projects from evaluation to implementation
Results-oriented project leader with excellent organizational skills
Enthusiastic team player with strong leadership qualities and able to work cooperatively with others

Work Experience

CRM Administrator2010-2011
Confidential, San Antonio, TX

Analyzed and gathered business requirements and processes for CRM implementation
Identified system issues as well as enhancements for future improvement opportunities
Trained 26 new users on system and provided on-going support
Conducted monthly internal audits based on usage expectations
Customized system entities and views based on user needs
Wrote and edited customized work instructions and training videos on various system topics
Configured organizational settings and requirements
Installed and trained 18 users on CRM Mobile for Blackberry smart phones
Installed and configured Microsoft Dynamics CRM Outlook client for 26 users
Provided monthly user reports to CEO to determine usage guidelines
Analyzed and interpreted reports in support of decision making, contact/relationship strategy, and future evaluation planning

Compliance Coordinator2005 - 2009
Confidential,San Antonio, TX

Reported directly to Vice President of Safety
Reviewed all new hire paperwork to ensure compliance with TxDOT regulations
Managed and maintained electronic database of 1300 confidential truck and driver records
Prepared over 600 personnel files for yearly TxDOT audits resulting in \'Satisfactory\' ratings
Designed and implemented truck inspection program that lowered Out of Service rating
Developed inspection policies and procedures to reduce down time
Performed over 1,000 truck inspections and forwarded results and concerns to senior staff
Instructed a staff of 12 in the use of truck / driver file management software

Education

Master of Business Administration

Bachelor of Business Administration

Skills/Training

Microsoft Certified in Dynamics CRM 4.0
Expert in Microsoft Visio software
Experience in SharePoint 2010 services and administration
Proficient in MS Office Suite: Word, Excel, PowerPoint, Outlook, Access, PageMaker
Experienced with the use and maintenance of various office equipment
Completed 26 military correspondence courses of various technical subjects
Specialized military training in leadership and personnel management
Typing speed: 51 wpm