Business Analyst Resume

Summary of qualifications

Business Analysis Professional with extensive experience in Data Warehousing, Business Intelligence, and Sales & Marketing reporting. Successfully led complex, enterprise-level projects including full SDLC Data Warehouse development, Pricing analytics, Sales Incentive, and Time, Attendance and Expense reporting systems from requirements gathering through post-implementation support.

Core Competencies

Requirements gathering
Documentation
Software Quality Assurance
Data Management
Problem Solving
Business Process Modeling
Process Improvement
Relationship management

Highly detail oriented. Excellent written and verbal communication skills. Extensive business background. Experienced in Microsoft Office suite, business systems (SAP, Siebel, PeopleSoft), BusinessObjects and SQL query language.

Professional experience

Confidential, 1984 – 2009

IT Business Analyst (2000 – 2009)

Main Functional areas: Data warehousing, Sales Incentive systems, and HR/Financial time, attendance and expense reporting.

Drove development, implementation and testing of production system enhancements and new IT applications.
Conducted Scoping, JAD and Requirements Gathering sessions with business users and development team to define business requirements and technical approach.
Created Business Requirements and functional specifications documents and obtained approval from Business owner and Development Team.
Worked with clients, developers, Technical Writers and QA in validating business process and functions. Performed QA and User Acceptance Testing (UAT) as needed to validate changes. Created test scripts, managed formation of user test team, oversight of testing and coordination with development team to manage bug fixes and re-testing.
Worked with business users and development team to troubleshoot and determine resolution for data and interface issues in production systems.
Delivered requirements, documentation, data validation and testing for a multi-year phased implementation of a large Enterprise Data Warehouse including the conversion from multiple ERP systems to SAP.

Completed data mapping documentation and gap analysis in the creation of data interfaces between Data Warehouse and SAP, Siebel, PeopleSoft and other data sources using FTP and XML formats. Used Erwin and Informatica PowerCenter development tools to document and validate mappings.
Created query reports for data validation and performed database updates to correct ETL issues using SQL and Quest Software - Toad ™ for Oracle.
Analyzed and documented reporting requirements, developed report formats, and performed testing of BusinessObjects universes and reports in support of Data Warehouse ERP system. Developed custom reporting for nationwide sales and marketing systems as well as providing framework for ad-hoc reporting access from the corporate DataMart.

Collaborated with client and design team to create a system for reporting sales by indirect customer earning a TOP+ award from the sponsor.

Sr. Market Analyst – Confidential, (1996-1999)

Research and analysis of new market opportunities, sales and distribution performance and response to competitive conditions.

Conducted market and competitive research and prepared on-going reports for distribution to Sales and Marketing managers.
Assessed acquisition and new market opportunities presented findings and advised top management on options.
Created regular, detailed analysis as well as special reports on sales and market performance.

Distributor Marketing Analyst (1990-1995)

Development and implementation of marketing information systems for analysis and reporting on a 1200 location distributor network.

Supported VP of Sales with reporting and presentation materials on sales to distributors.
Developed methods of extracting and combining sales and market data from multiple systems to provide company-wide sales analysis system.
Created data summaries to report to industry association and analyzed market share performance by sales regions.

Supervisor, Systems and Pricing (1988-1989)

Development of marketing information systems and customer incentive programs as well as supervision of negotiated pricing approval.

Supervised 2 pricing analysts and coordinated pricing requests with product managers.
Developed price and margin analysis program to determine acceptable discounts for a specific bill of materials. Provided never before available tool that increased productivity and profitability.

Pricing Analyst (1986-1987)

Analysis of company pricing and negotiation of bid/project pricing.

Market Analyst (1984-1985)

Analysis of competitive positioning, acquisition candidates and customer and product line sales.

Education

MBA/Management

BBA/Marketing

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