Overview

Senior PMP Certified Program Manager who is disciplined, driven, aggressive and successful at leading diverse project teams to successful delivery. Strengths include: project leadership, managing resources globally (outsource & offshore included), communication and effective problem solving. Pays close attention to detail and readily assumes responsibility. Demonstrates organization and accuracy; Devoted team player, eager to assist others

Sr. Program Manager; Technology & Operations; Confidential,May 2008 to Present
Sr. Program Manager reporting to Technology & Operations Executive Leadership focusing on Organization Restructuring, Process Improvement and Bank Holding Program Management responsible for managing strategic planning for Global Procurement, Real Estate and Facilities Management organizations; led successful implementation of Ariba, which involved the global implementation for NAO and Insurance; successfully conducted a Procurement Organization benchmark partnering with the Hackett Group; led the reengineering of the Exchange Portal and establishment of a Procurement Buyer network.

• Currently working with Executive Leadership team to restructure Global Procurement and evaluate staffing requirements
• Managing the development of Global Procurement Supplier Management Program which is critical towards GMAC complying with Federal Regulations in the pursuit of becoming a Bank Holding Company
• Support and assist PMO with developing process improvement to routines, processes, and governance activities
• Coordinate and led strategic planning session on major initiatives for Global Procurement, Real Estate and Facilities Management
• Facilitate cross-project coordination and managed relationships with Global Procurement organization and with other GMAC business units
• Developed and standardized Global Procurement tools and templates to proactively track and manage issues, risks and program dependencies
• Established a book of knowledge encompassing all policy, guideline, process, procedure and organization structure of the Global Procurement Real Estate and Facilities Management of GMAC
• Provide leadership and guidance to project managers responsible for implementing several facilities technology tools including, CAFM, work scheduler, IMAC and workflow
• Developed scorecards and maintained reporting requirements for tracking project health and status
• Manage internal resources and vendor personnel in a matrix-type environment

Associate Director / Sr. Project Manager; Confidential,March 2007 to May 2008
Senior Project Manager responsible for managing CTO major projects initiatives; the leadership of several data center fit out and decommissioning initiatives, relocation of business groups across facilities; infrastructure expansion both domestic and international; currently managing global software upgrades of Share point and Active Directory. Currently leading an initiative to create an Asset inventory process which includes bar-coding all Data Center assets and working with several different vendors. Currently operate within an SDLC within a PMO leveraging Niku time management and currently migrating to HP

• Coordinate the initiation of projects creating scope and business cases and collecting all budget breakdowns including labor estimates and RFPs
• Coordinate kick-off and ongoing project meetings to provide effective communication, identification of risks and issue resolution
• Responsible for third party vendor relationships and the management of on site staffing to ensure contract performance and milestone/deliverable acceptance
• Liaise between multiple business units and CTO to facilitate project scheduling and resource allocation
• Provide effective project status using dashboards, budget reports and Gantt chart updates on a weekly basis
• Coordination of training seminar and product rollout across global data centers
• Responsible for project forecasting and project financials reporting for project steering committee and senior management
• Provide presentation and product demonstration to CTO upper management

Senior Project Manager; Confidential,April 2004 to October 2004 and August 2005 – February 2007
Senior Project Manager responsible for the coordination of several re-engineering projects and currently responsible for managing a global initiative that involves the DUNS Number creation process... I completed global initiatives that focused on the re-engineering of existing systems and were implemented on time and under budget. I work within PMO enhancing both the risk mitigation and communication forums.

• Created ‘swim lane’ documents that were used to break down complex business process flows.
• Created and maintained communication documents to ensure effective project communication
• Accountable for managing international offshore development companies (WiPro and CTS) to ensure that project tasks were completed on time; responsibilities included coordination of formal RFPs and developed, negotiated, and managed the execution of contracts
• Liaise between the business owners and technology group to facilitate project prioritization and decision-making
• Performed current and future state analysis to collect trend data to anticipate and identify changing conditions, which resulted in preparing and implementing innovative corrective actions and used to create concise business requirement documents.
• Managed formal risk mitigation and issue forums to ensure prevention and reduction of project issues
• Responsible for managing several Proof of Concept initiatives that improved data quality by 40%
• Managed projects utilizing J2EE, Oracle, and Informatica ETL Technologies
• Built and maintained a web-based project reporting repository, which contained all project documentation using QuickPlace (i.e., Project Plan, Risk Analysis, Minutes, Action Items, Vision Scope, etc.)
• Utilized appropriate techniques for each project (e.g., prototyping / RAD-Rapid Application Development and JAD-Joint Application Design)
• Worked with technology and business sponsors for the planning of resource allocation
• Responsible for project forecasting and project financials reporting for project steering committee and senior management

Project Manager; Confidential,June 2005 to January 2006
Managed the completion of an onsite review the mid range architecture of Railinc Corporation, Cary, NC.

• Responsible for the creation of a System Template that was used to systematically research, analyze, and offer recommendations with the Steelroads, Railsync, GIS and FTP applications.
• Created ‘swim lane’ documents that were used to break down complex business process flows.
• Coordinated and conducted interview work sessions between internal business owners, application developers, administrators and key technical resources to help conduct current state analysis.
• Assign tasks to internal and STI resources to aid in understanding the application and infrastructure components that make up each “system” being investigated to more effectively analyze the architecture.
• Presented a mid term project assessment which outlined high level findings and results of a performed gap analysis
• Identified and presented specific technology and implementation recommendations, which include: Backup and Recovery, High Availability, Storage, Network, User management, Security

Managed the installation of a SUN cluster implementation at BSH Home Appliances (Installation and configuration of StorEdge 6130 shared storage, Brocade SAN Switches, L500 tape library, Volume Manager and VERITAS NetBackup) and the installation of Sun V440 hardware, APC UPS, McData SAN Switches, Sun L500, and HDS9570 into datacenter cabinet/rack at MxEnergy; responsibilities include:

• Statement of work creation
• Primary point of contact with the clients
• Manages expectations between customer and Strategic teams
• Final project scope, cost, and schedule
• Coordinates day-to-day operations and activities with the project
• Assigned and managed resources
• Provided vision and direction to the project team
• Prepared written and oral status updates to the customer
• Ensured contract compliance
• Verified invoices and expense reports for accuracy and productivity

Senior Project Manager (Project Employee, NBAE Broadcasting); Confidential,January 2005 to June 2005
Managed projects associated with NBATV and on-air bottom line ticker. Projects were used to provide the viewer with up-to-the-minute scoring and NBA information using a marriage of several technologies, including Chryon, VDS, and Stats from IDS.

• Liaise between NBATV producers and NBA Information Technology Applications Development group to facilitate project prioritization and decision-making
• Responsible for all project scheduling, communication, and coordination of release and deployment schedules, as well as the prioritization of issues and software enhancements
• Provided third party vendor management of Video Design Software, a development firm that was used to build and enhance the NBA Graphics Engine and IDS, a partner used to provide real time stats feeds from all arenas for each game
• Provided on-going assessment of standard project management practice
• Built a repository utilizing QuickPlace as the facility to store all project data for the project

Senior Project Manager; Confidential,November 2004 to December 2004
Conducted formal IV&V assessments for the State Government of Virginia. The agencies reviewed included the Virginia Department of Education, Department of Transportation, and Department of Finance.

• Team leader of three-person team delegating work, coordinating interview schedules, and setting assessment timelines and deadlines
• Responsible for completing the assessments and reporting back to Virginia Information Technology Authority on the findings and recommendations of the project methodologies / best practices
• Reviewed third-party vendor contracts of state government offices
• Verification of standard PMBOK procedures in the 17 project management areas
• Constructed an IT project review and assessment task list questionnaire that is transferable and is used in any organization

Senior Project Manager / Sybase Consultant; Confidential,January 2003 to April 2004
Engagement consisted of a re-engineering effort at BISYS Retirement Services in Dresher, PA reporting to the Senior VP of Information Technology. This ongoing assignment involved re-engineering the Sybase backend, Cold Fusion, and .NET ASP web applications using two offshore development teams (Armenia and Turkey).

• Managed 24 offshore developers across 2 countries for development (Turkey and Armenia). Technologies used were VB, .NET ASP, Cold Fusion, Sybase, SQL Server, and BizTalk.
• Status meetings/presentations with client’s senior executives
• Utilized appropriate techniques for each project (e.g., prototyping / RAD-Rapid Application Development and JAD-Joint Application Design)
• Liaise between the business sponsors and the developing teams for project prioritization, Statements of Work and requirements gathering, QA – regression, unit and load testing (using Test Director, Win Runner, Load Runner technologies), version control management (using PVCS)
• Proposed Warm Standby Replication to separate OLTP and DSS environments
• Built a Web Metrics Tool to graphically display Sybase and Web vitals
• Managed a DB Swat team, which involved generation of performance metrics, reporting and bench marking and evaluating metrics results. Upgraded Sybase 12.5.03 and configured multiple Tempdbs. Contention was reduced by 30% and workload increased by 20%.
• Reviewed backend stored procedure and data models for improved efficiency
• Performed database capacity planning for Sybase and SQL Servers

Areas of Expertise

• Hardware / Operating Systems: UNIX (Solaris, IBM and HP), Windows (NT, 2000, XP)
• Software / Languages: .NET, T-SQL, J2EE, Oracle 9i, C and Korn Shell, Sybase and SQL Server, Replication Server, MS-Project, MS-Office (Word, Excel, PowerPoint, Excel, Source Safe, PVCS, AutoCAD, Mercury Test Director, Win Runner, Load Runner DB Artisan, Informatica ETL, Erwin, Power Designer, PeopleSoft, Remedy, Visio

Education and Additional Training

• B.S., Industrial / Systems Engineering
• Sybase Replication Server

Certifications

• PMP, Certification and Masters of Applied Project Management
• Certified Sybase DBA, GITI