Technical Support - Level 2 Resume - Hire IT People

SUMMARY

EDUCATION

Master of Science in Telecommunication Systems

Courses: IP Telephony, Wireless Networks, Web Services/ Service Oriented Architecture, Telecommunication Policy, Wireless Application Development, Networking Telecommunication and Distributed Computing

Bachelor of Engineering in Electronics and Telecommunication

Courses: Mobile Communication, Communication Engineering, Digital Communication, Antenna and Wave Propagation, Computer Networking, Optical Fiber Communication, Communication Circuits, Discrete Time Signal Processing

WORK EXPERIENCE

Confidential,Boston, MA
Technical Support - Level 2 May 2009 - November 2009

Planned and designed migration of users from Lotus Domino to Microsoft Exchange 2007 server
Provided second level support to help desk to resolve user concern with workstation, Windows XP, Office and Outlook
Provided technical support for Blackberry Enterprise Server and smartphone synchronization with server
Interaction with our Microsoft and Messaging groups in responding to specific migration issues
Created and documented Remedy Cases and assigned them to tier 2 and tier 3 staff

Confidential, Chelmsford, MA
Live Air Verification Test Engineer (coop) February 2008 - September 2008

Tested CDMA2000 1xRTT, EVDO Rev 0 and Rev A interface standard on Ericsson Mobile Broadband Network
Executed test plans for functional testing of network as per IS-2000/856/ 866/878 standards
Performed live-air testing of IP-RN, IP-RNC and EMS on All-IP CDMA RAN for as per CDMA carriers requirements
Verified functionalities like handoffs, Mixed Networks, MCTA, RNC clustering, VOIP over EVDO, CITO and DRC/DSC
Maintained and operated RNC (commissioning, configuration, upgrade, rollback, SC switchover) and Radio Node
Developed TCL and shell scripts to improve testing productivity and coverage for the product specification
Analyzed and post processed RF drive test data for system performance and to confirm correct behavior of RAN
Managed IP based Network Elements with EMS (Element Management System)

Confidential,Mumbai, India
Network Operations Intern June 2006 - April 2007

Maintained and troubleshooted IP International Long Distance and National Long Distance Fiber optic networks
Analyzed and resolved critical network issues within the stipulated time to provide better services to end users
Monitored SDH network using NMS tools like WhatsUp Gold and Multi Route Traffic Grapher (MRTG)
Tested BER, jitter, alarm and loop in SDH network using Acterna E1 and Victoria SDH tester
Developed TCL scripts to automate tests on CISCO routers

SKILLS

Platforms: Windows NT/2000/ XP/Vista, Exchange Server 2003/ 2007, Mac OS X, Solaris, Linux, UNIX, VMware
Languages: C/C++, TCL, Perl, Unix Shell scripting, MySQL, HTML, XML
Telecommunication: TCP/IP, UDP, SDH, SIP, H.323, RTP, BGP, Frame Relay, CDMA, GSM, WiMAX
Tools: Apache, Asterisk, Wireshark, MRTG, Kismet, GloMoSim, MapInfo, QXDM, GPS
Application: Word, Excel, PowerPoint, Project, Access, Outlook, MATLAB, Remedy, Dreamweaver

PROJECTS

VoIP

Configured Cisco and Polycom VoIP phones using XML. Traced the various SIP and RTP debugging signals
Traced RTP and SIP debugging signals using Wireshark protocol analyzer and implemented ladder logic for the same

GSM based remote controlling & status monitoring

Prepared a working module of a system to control electrical appliance by sending SMS from a GSM phone
Programmed the microcontroller to decode a complete SMS with respect to GSM 3.38 and GSM 3.40 specifications

802.11 Wireless Network Simulation

Simulated IEEE 802.11 network using GloMoSim to analyze performance of wireless network under various scenarios
Successfully set up shortest-path spanning tree by simulating a IEEE 802.11 network of wireless sensor using TOSSIM

Mobile Application Prototype

Developed a social networking application using Android SDK, PHP and MySQL for Android OS
The proximity based application allows user to chat and send emotions to other users based on the his/her location

ACHIVEMENTS AND ACTIVITIES

First place in I.E.E.E Open Hardware intercollegiate competition

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