SUMMARY

Senior IT Manager with wide-ranging expertise in comprehensive technology operations management, including desktop computing and handheld device management, project management and technology procurement for multiple environments. Skilled in IT Project Management and Widescale Technology Deployments. Managed IT operations and desktop and help desk support groups, maximizing technology use to advance technology goals while managing 6-figure reductions in costs. Designed, procured, established, and managed server, network and end-user computing infrastructures. Strategic thinker who has developed high-performance teams and executed large-scale projects.

• Proven track record in global desktop management, including Apple Mac and iPad technologies.
• Skilled in Microsoft Software Licensing Management, as well as Audio Visual and Collaborative Training Technologies

Information Technology Desktop PC and Apple Technology Management · IT Support Management ·
IT Disaster Recovery · Staff Management · Budget Management · Vendor Management · Contract Negotiations
Technology Procurement · Audio Visual Technologies · On-Line Collaboration Technology
Voice Communications Support · Project Management

PROFESSIONAL EXPERIENCE

Confidential,New York · 2011-2012
International provider of advertising, media and asset management services

Director of Technical Services

• Provided management for all information technology support and operations, including server and network infrastructure operations for 7 locations. Managed Disaster Recovery Planning, Server Operations, and Desktop/End-user Support. Managed end user support for 500 users; Managed technical environments based upon Windows Server 2003 and 2008, as well as Citrix and SSL VPN for internet-based remote user connectivity.
• Operational Highlights:
• Managed the deployment of 150 iPad devices to a team of Executive and Sales Managers in a 60 day timeframe..
• Managed the design and installation of a campus-wide 802.11N wireless network, including security controls.
• Designed and deployed a Virtualized server environment to accommodate server count reduction and data redundancy capabilities.
• Deployed a Network Storage Environment (SAN) that consolidated all server storage, this is expected to save $80K per years for 3 years

Confidential,New Jersey · 2005-2011
Provider of contract sales services to the pharmaceutical industry.

Director of Information Technology

• Managed information technology operations, Desktop Computing Support, IT Help Desk, IT Disaster Recovery Planning. Lead staff of 8. Managed all end user PC, Mac and iPad technologies, Help Desk and technology support for 2500 users, also managed daily functions including server and network operations. Managed a data center environment comprised of Microsoft-based server devices. Accountable for voice communications using internal and hosted voice-over IP telephone systems. Responsible for management of Learning Management System (LMS) infrastructure. Deployed SmartBoards, Audio Visual Systems and Video Conferencing for 3 facilities.
• Operational Highlights:
• Built a Technology Support group, including server, PC, Mac, iPad and Audio-Visual Support Services.
• Deployed 500 iPad devices to users for remote connectivity to corporate systems, as well as on-line training and presentation technologies.
• Captured cost savings in excess of $350K over 3 years through the renegotiation of a Microsoft Enterprise Software Licensing Agreement.
• Reduced 100 server devices down to 18 through deployment of virtual technologies, including the deployment of a Storage Area Network, lowering per gigabyte costs for data storage. Project expected to save $450K over 3 years.

Confidential,Hackensack, New Jersey · 2004-2005
New Jersey/Metropolitan New York region teaching hospital.

Director of Technology Services

• Administered IT support services, oversaw end user computing technology, a Computer Operations Center, and telecom operations as well as Desktop Computing, Local and Wide Area Network management. Managed 200+ server devices, managed support for over 8500 users in a distributed campus environment. Managed instructional technology deployment and operations, including on-line collaboration, audio-visual technologies, and SmartBoards. Managed all anti-virus and spyware protection for the enterprise, using Symantec solutions.
• Operational Highlights:
• Deployed Microsoft System Center and Altiris CMS for desktop image and deployment management.
• Deployed SmartBoards, on-line collaboration technologies and video-conferencing for instructional use campus-wide.
• Generated $250K in savings over 36 months by negotiating a new Microsoft Enterprise Licensing Agreement specifying support, service, and training deliverables.

ADDITIONAL POSITIONS

Confidential,Secaucus, New Jersey · 1996-2004

Director of Technical Services (1999-2004): Selected to lead internal technology operations, including all back-office systems and user support for desktop computing, server management, networks and enduser support. Executed support for mission-critical applications, including email and anti-virus support. Managed all anti-virus monitoring and protection using Symantec software solutions.

• Deployed SmartBoards and Video Conferencing to 5 offices.
• Established and supported a multi-platform operating environment consisting of Windows, Novell Netware and Unix-based servers and Cisco network routers, switches, and hubs.

Director of Business Systems (1996-1999): Originated systems and infrastructure for internal business support in newly created position at NYCE Payments. Formulated hardware, software, and networking standards for 6 locations using Microsoft and Novell technologies utilized by 500 employees. Established telecommunications operational and procurement protocol. Tasked with overseeing internal technology including back-office systems.

• Established and maintained an internal multi-platform operating environment including Windows, Novell Netware
• and Unix-based servers and Cisco network routers, switches, and hubs. Drove $100K in cost savings by
• eliminating outsourcing expenses.
• Note: Additional work history includes positions as a Manager of Information Technology and Manager of
• Technical Support Services. Full details upon request.

EDUCATION

Bachelor of Science in Business Administration w/ concentration in MIS/Marketing (Cum Laude)