CAREER SUMMARY

Results oriented Information Technology leader with 15 years of progressive experience driving complex business and technical initiatives including strategic planning, capacity planning, product development, business intelligence, knowledge management, and enterprise operations. Concentration on increasing profit margins by identifying opportunities for productivity improvements and mitigating risks through more effective use of corporate data reporting and governance. Recognized for improving the information flow of data to knowledge works and decision makers through business intelligence solutions.

• Experience planning, designing, developing, implementing, and optimizing software and infrastructure solutions facilitating growth and cost saving
• Excel in leading global cross-functional teams with diverse technical backgrounds
• Accustomed to multi-million dollar budget management
• Adept at consensus building, crisis management, problem-solving and negotiating
• Experienced in building effective ideation programs to improve the efficiency and effectiveness of organizations while gaining competitive advantages and reduce costs through innovation
• Serve as IT Vendor Manager working with legal team to develop and manage service contracts
• Experience conducting request for information (RFI) and request for proposal (RFP) evaluations
• Proven track record of developing, coaching, and retaining highly productive team and future leaders
• Experienced in developing and implementing offshore IT operations
• Proven ability to satisfy demanding clients in a matrix-managed environment
• Continuous growth in career and responsibilities from an individual contributor to senior management with 56 global staff within five 5 years at previous employer

Confidential, Frisco, Texas October 2009 - Present

Director of Information Systems

• Report directly to the Conifer Health Solutions CIO and align to functional leaders supporting and delivering on business critical corporate and operational IT portfolios; Marketing, VoIP, business intelligence, internet/intranet, finance, legal, compliance, and identity and access management solutions
• Responsible for strategic oversight of Conifer's corporate solutions, integrations services, productivity applications, and audit activities (SOX and SAS 70/SSAE 16). This includes setting the technology strategy, establishing information security policies and executive oversight of Information Systems daily operations
• Responsible for delivery of Information Technology activities related to Conifer's corporate applications and revenue cycle outsourcing initiatives
• Core member of Innovation Committee comprised of senior staff across business units tasked with evaluating and ranking ideas submitted through the corporate ideation program
• Manage multiple vendor relationships and establish product direction around technology vision, developing product roadmaps, and execution strategies to ensure all appropriate skills and capabilities are developed and are in place to meet strategic needs
• Provide pre-sales support, including participation in sales presentations and RFP responses as well as performing IT assessments of client environments in support of proposals and implementation plans
• Management of complex highly available infrastructure design and deployment projects, including all aspects of hardware and software components
• Manage large and small projects (up to multi-million dollar initiatives) supporting all corporate business units
• Partner with Sr. Operational leaders, local site support, and other functional leaders to deliver and implement project objectives, schedule and assign resources across project activities, and prioritize corporate initiatives
• Partner with other P & L managers to ensure best use of common assets as well as leverage the parent organization, Tenet Healthcare Corporation, to participate in Conifer's technology investments
• Influencing innovation, collaboration, and knowledge management (KM) across business units through the use of corporate IT assets
• Interact with client executive leadership as well as Conifer Executive leadership team
• Drove significant third-party application enhancements to expand online and kiosk self-service capabilities to reduce patient wait times, increase revenue collections, and reduce support staff
• Lead the research and implementation of online innovation solution to collect and collaborate on ideas
• Responsible for the development of processes, infrastructure, and information resources to ensure the utilization of knowledge, expertise, and information to create competitive advantage, drive efficiency, and support creativity across business units
• Financial responsibility for $8-10MM annual budget
• Supervise 5 direct reports and 20+ indirect Dell Services associates

Confidential, Plano, Texas November 2004 - October 2009

Sr. Manager, Confidential, Healthcare May 2008 - October 2009

• Enterprise Operations Tower Manager with financial management responsibility for a large healthcare client
• Managed annual budget of $3+MM with annual project and budget alignment with business units
• Directed and lead a global team of 56 staff to provide 7 by 24 application and infrastructure support, including 32 onshore and 24 offshore operations and support personnel
• Established offshore global IT team of 25 staff resulting in significant reduction in company's operating cost
• Successfully implemented IT Infrastructure Library (ITIL®) process model for multi-million dollar information technology outsourcing (ITO) contract including change management, incident management, process improvement, disaster recovery, business continuity, and identity and access management
• Successfully negotiated multiple Microsoft service agreements for the Perot Systems Healthcare division
• Responsible for forecasting and managing budgets and ensuring all costs are recovered on a monthly basis
• Responsible for managing enterprise Identity Access Management (IAM) solutions, Business Process Management (BPM) systems, and corporate intranet and extranet systems
• Developed staffing and costing models for ongoing and new project services
• Managed communication strategies and act as the overall project manager to ensure client satisfaction
• Accountable for overseeing all ITIL operations concepts including infrastructure, development and operations
• Negotiated and administered the Microsoft Premier Support Services agreement for the Perot Systems Healthcare vertical and multiple vendor service agreements totaling over $200K annually
• Performed reviews of solutions and develop process improvements to improve quality and margins
• Responsible for the development and governance of all processes, procedures, templates, tools and diagrams required to successfully and uniformly deliver project services

Software Development Manager, Confidential, January 2006 - April 2008

• Responsible for the complete software development lifecycle, including requirements, analysis, design, code and unit testing, and transition for Web and Winforms based .NET technologies
• Worked closely with business users to define application scope and objectives
• Facilitated daily SCRUM meetings to review progress, current activities, and impediments
• Responsible for creating release plans and overseeing product deployments
• Maintained build and deployment processes for several large enterprise applications using Continuous Integration practice tools and advanced scripts utilizing NAnt, MSBuild, WiX, and CC.Net technologies
• Process engineering team member tasked with partnering with product teams to champion best practices and adopt proven standards for project management and delivery
• Managed the activities of on and offshore resources
• Nominated and accepted into the Client Executive Leadership System which pairs proven delivery and team leaders with executives to build competencies in business development, management, and financials
• Program Manager for a volunteer software development effort benefiting the Injured Marine Semper Fi Fund. The software provides a custom web-based ASP.NET solution to help track grants and build relationships with injured service members and their families

• Lead the collection and verification of business requirements for a multi-million dollar Healthcare application
• Facilitated requirements gathering sessions with external client and internal stakeholders
• Primary liaison between the client and development team
• Developed a change management process to support an iterative software development model by providing traceability, scope, and budget controls
• Established best practices for setting project goals and managing project risks, issues, and assumptions

Confidential, Texas August 1999 - October 2004

Sr. Consultant - Executive Reporting and Analysis

• Developed an executive level headcount-reporting platform that tracks headcount movement for operational efficiencies and headcount-to-workflow analysis
• Developed an enterprise web productivity system to analyze service center capacity models
• Designed and implemented Statistical Process Control (SPC) mechanisms to identify and communicate process gaps on various manual and systematic processes
• Developed a web-based sales force automation application
• Developed enterprise outage notification system to support recovery efforts following Sept. 11, 2001

EConfidential, Plano, Texas February 1997 - July 1999

Systems Engineer - Commercial Insurance

• Designed and coded an Application Data Entry system using Visual Basic and Sybase
• Participated in cross-functional work teams to bring value-added business to EDS
• Technical Lead for an Infrastructure project involving a data center migration
• Implemented process improvements generating $76,800 in additional revenue in 1997-1998
• Served as lead hardware and security administrator for client's internal systems division
• Completed EDS Systems Engineering Development program
• Completed all prerequisites for technical training in first six months of account assignment

Bachelor of Business Administration in Management, Rawls College of Business

Graduated from EDS System Engineering Development (SED) program

Total Quality Transformation® (TQT), PQ Systems, Dayton, Ohio
Completed Train-the-Trainer® certification course in TQT, October 2000
Completed Statistical Process Control (SPC) Training, October 2000

SMU School of Engineering - Advanced Computer Education Center, Plano, Texas
Microsoft Certified Solution Developer (MCSD) for Microsoft .NET, November 2003

Project Management Professional (PMP) Certification Training
Doulos PM Training, April 2004

Oracle 8i: Oracle SQL PL/SQL, New Horizons, October 2002

Actuate Business Intelligence e.Report Designer Professional, Actuate Corporation, November 2003

Microsoft Advanced User-Mode Debugging, Microsoft Irving, June 2007

Certified IT Infrastructure Library (ITIL®) Version 3 Foundation (ITV3F.EN)
Microsoft Certified Solution Developer (MCSD) for Microsoft .NET
Member Institute for Operations Research and the Management Sciences (INFORMS)
Member Project Management Institute (PMI)

Process: SCRUM, Rational Unified Process (RUP), Agile, Microsoft Solutions Framework (MSF)
Computing Platforms: (Sales)Force.com, SaaS, Cloud Computing, Mobile
Operating Systems: Microsoft Windows Server, Windows, Linux, Mac OS X
Applications: MS Office, MS Project, MS Visio, Enterprise Architect
Development: Unified Process (UP), Extreme Programming (XP), Scrum, UML 1.5-2.0
Languages: C#, Visual Basic.NET, Visual Basic for Applications (VBA), VBScript, JavaScript, Structured Query Language (SQL), PHP, WiX, NAnt, MSBuild, COBOL, JCL
Web Development: HTML4-5, DHTML, XHTML, XML, XSLT, ASP, ASP.NET
DBMS: Oracle, PL/SQL, SQL*Plus, MS SQL Server, T-SQL, DTS, Access, MySQL, DB2
Analytics: SQL Server Analysis and Reporting Services, Crystal Reports, Actuate, Cognos, SPSS, Hyperion System 9 BI+ Analytics Services, Oracle BI Enterprise Edition (OBIEE)