Technology Consultant Resume

Summary of Qualifications

Solid knowledge of mainframe programming languages such as REXX, CLIST, PL/I, COBOL.
Skilled in MVS, ISPF development, View Direct(Expert level),Document Direct, JCL,Batch Processing, Pro/JCL,QuickRef, CA View, FDR, Anastack, Ana$FTP, $AVRS.
Familiar with TSO, TPX, JES2, JES3, JHS, SDSF,CA Gen, Endevor, Syncsort, ESP batch scheduling software, FTP, SMTP, IBM Utilities, FileAid, File Manager, QAHiperstation, Microsoft Office tools(Word, Excel), Outlook.
Trained on Lotus Notes, Microsoft Office tools(PowerPoint, Visio, SharePoint, OneNote)
Good interpersonal, networking and leadership skills.
Proven ability to build strong customer/client relationships. Excellent customer service skills.
Results-driven, well-organized, self-motivated individual with ability to rapidly learn new tasks.
Track record for consistently meeting/exceeding goals and delivering a high level of job performance.

Professional Experience

Confidential, 2001 - 2011
Technology Consultant 2008 - 2011

Installed, customized and supported mainframe vendor software and ensured they were up-to-date and met clients' requirements. Maintained and updated in-house software to make sure they continued to serve clients' needs.

Collaborated with vendors to resolve any issues on program products. Handled problems quickly to ensure the supported products never caused major issues.
Developed in-house software to support unique customer needs. Created many unique View Direct reports for clients that enabled a client to cut printing on mainframe printers 70%.
Trained off-shore team members through virtual rooms on various program products, ISPF applications, commands, etc. so they could function as part of the team.
Helped global remote team members on issues they were unable to handle thus ensured optimum customer satisfaction.
Created documentation which allowed team members who never used View Direct before to function as a successful View Direct administrator with minimum training.
Participated in many Disaster Recovery Drills including DRs on unfamiliar complexes. Served as team lead for one of the DR drills.
Worked trouble tickets to resolution and earned high customer satisfaction ratings.
Provided customers with alternative solutions to printing reports so they could save money on printing and still have reports readily available to them.

Infrastructure Analyst (EDS) 2001 - 2008

Provided vendor software support and technical assistance to clients. Created and maintained in-house software to satisfy unique customer requirements.

Wrote a View Direct Request System so that users could enter their requests and the system would verify all the fields to ensure there were no errors. The system reduced View Direct batch abends due to input data error 100%.
Provided technical support to users on a wide variety of issues, including but not limited to programing and debugging assistance, JCL assistance. Also showed users how to use certain tools and applications.
Evaluated similar vendor products and made selection recommendations.
Created documentations for training purposes in order to make it easier for users to learn independently and therefore save company money on training.
Fixed problems reported by users and customers which prevented small issues to turn into costly problems.

Confidential, 1996 - 2001
Associate
Developed and supported in-house mainframe software. Worked on Object Manager (an in-house ISPF based implementation tool) as part of the team. Researched, designed and wrote two major functions in OM. Wrote many other programs that are still in use in OM.

Created and published documentations for in-house software.
Trained backup personnel and provided user support.
Notified usersof upcoming changes.
Worked on cost saving projects by identifying products with duplicated functions, researched their users and recommended possible elimination.
Worked on Y2K project. Collected suggestions and usage data from users. Redesigned and rewrote several ISPF applications such as the ONCALL system and Dataset Allocation and Registration system to better suit user needs, for better performance and for Y2K compliance. Modified many other programs to get them ready for Y2K.
Collaborated with application groups to modifyan in-house TSO PHONES files system in order to accommodate both new and old payroll files. This project required that groups work together as it involved changes to multiple places/systems simultaneously.

Education

Bachelor of Arts - Management Information Systems

Languages

Fluent in Mandarin Chinese

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