SKILLS:

Nortel Meridian Large Systems Installation and Maintenance, Symposium Call Center Server Scripting, Symposium Web Client Administration and Management, Success 3.0, Symposium Call Center Server Client Administration Installation and Maintenance, Wireless LANs, Windows XP Networking, Telecommunications Installation of Meridian PBXs and phones, Computer Telephony, Proficient in MS Office Suite

EMPLOYMENT HISTORY:

Confidential

Contractor/Driver

Responsibilities:

• Set up routes and assist other drivers in daily deliveries
• Delivered an average of 150 to 200 packages and 90 to 100 stops daily to government and commercial establishments
• Assisted in troubleshooting GPS scanners and server/system issues

Confidential

Technical Helpdesk Support Specialist

Responsibilities:

• Worked with Department of Defense, Department of Interior, DOE, and Confidential in resetting an average of 35 - 40 passwords per day, creating 25-40 user IDs, and user profiles for EAGLS system
• Troubleshoot windows problems, internet connectivity, and answer and respond to emails pertaining to issues with government travel cards
• Walked Agency program coordinators through pulling database reports, increasing credit limits, and clearing out their cache when logged in to EAGLS website

Confidential

Voice/Systems Senior Technician

Responsibilities:

• Worked on and maintained Nortel Meridian large PBX systems
• Developed and administered T1 circuits, program DNIS’s, perform testing and loop backs on fiber optic and T1 circuits
• Assembled LANs and WANs
• Build ACD queues, program digital phones, CDNs
• Assembled voicemail boxes, distribution lists, and create voice menu services in Meridian voicemail system
• Operate and maintain Symposium servers, worked with local and long distance companies in troubleshooting T1 circuits
• Installed workstations, networks, and test centers, write and maintain scripts in Symposium
• Performed maintenance on Cisco switches and routers and troubleshoot basic computer problems
• Saved the IT dept. 10,000 dollars on a system upgrade project by eliminating outsourcing to a cable installation company and doing the cabling ourselves.