Program Manager Resume

SUMMARY

Determine workflow priority based on time of day and incoming volume
Repairs rejected items, correcting missing fields of data. Perfects rejected MICR items. Verifies quality of the items.
Dispositions repaired items back to the appropriate department.
Monitors reject rates, escalating and logging problems, Trouble-shoots, cleans and maintains processing equipment as necessary.
Key recording information from documents on image into required fields.
Make determination of type of account based on documents on image
Decision-maker whether account(s) required further research.

Program Manager - Confidential, Honolulu, HI April 1998-August 2001

Family-teacher overseeing a therapeutic sexually-reactive adolescence female group home.
Staff/child supervision to include scheduling of daily activities, independent-living routines, appointments, court appearances, school IEPs, shift chartings and work coverage.
Responsible and accountable for home fiscal planning, line-item allowances, vehicle, work schedules, and variety of collateral services coordination

Assistant Manager - Confidential, Honolulu, HI May 1996-April 1998

Supervision of onsite gas station restaurant operations, personnel, food preparation.
Supply requisition, work schedule generation, and overall cleanliness and maintenance.
Monitored, assessed, interviewed applicants/employees and ensured adherence to company policies and procedures.
Conducted inventories and oversaw cashier shift sales register balance receipts.

Secretary - Confidential, Tamuning, Guam August 1994-March 1995

Assisted Personnel Manager with payroll and Client Letter of Intent distribution
Email, fax and telephone communiqué.
Customer reception, document filing and application processing.
Coordination of office meetings, business conferences and travel arrangements.

Accomplishments

Over 25 years of workforce experience.
Bilingual; clear and concise verbal and written skills.
Hawaii Licensed Foster Parent

Accomplishments continued

Proficient inword processing applications, keyboarding, typing 60WPM, 10-Key and report drafting.
Seven years banking reject repair operation and payable account research experience.

Education

Accounting, Bachelor of Science
Secretarial, Associates of Sciences

References upon Request

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