Summary of Qualifications

Dynamic and highly-motivated MBA candidate with demonstrated expertise in business administration and IT management as well as strong customer service skills. Extensive interpersonal skills with the ability to reach goals, met deadlines, solve problems creatively with a pleasant and professional attitude. Reputation as a self-directed professional with excellent management and people skills. Communicates clearly with diverse populations in written, verbal, and presentation formats. Masters-level education with excellent leadership and supervisory skills along significant experience in project management and optimizing employee capabilities. Effectively manages and prioritizes multiple simultaneous responsibilities. Equipped with an excellent work ethic; possesses a strong sense of responsibility and leadership with a commendable track record of dependability, pooled with absolute integrity.

• Exceptional Interpersonal and Communication Skills - Proficient in promoting confidence and maintaining long-term business relationships while successfully interfacing with people of diverse backgrounds.
• Problem Solving - Proven ability to troubleshoot and develop creative and innovative solutions to business challenges; successfully manages change for improved performance and greater efficiency.
• Work Ethic and Professionalism - Solid professional standards; excellent track record of dependability. Consistently maintains a focus on achieving bottom line results while ensuring customer satisfaction.

Professional Experience

Confidential, Tampa, FL
Business Consultant 2008 - Present

• Provides vision, leadership, and direction to skillfully manage business projects; additionally helps organizations expand their marketing and sales reach by offering them business consulting services.
• Business management professional - who is recognized as a creative thinker adept at building strong relationships for clients. Helps clients expand their geographical reach and their market opportunities.
• Demonstrates excellent follow-through with clients and routinely recognized for superior customer satisfaction. Possesses an excellent and proven ability to create marketing plans to expand markets.
• Identifies business challenges and collaboratively shapes profitable solutions to meet client needs.
• Responsible for market and competitor analysis, strategic planning by assessing maximum potential of each account, targeting new markets, managing product launches, and creating marketing campaigns.
• Leads the charge of obtaining resources (people, material, and support) to get projects accomplished.
• Fully responsible for managing multiple simultaneous projects and completing business requirements.
• Establishes strong client relationships with customers by phone, in person, and via web demonstrations.
• Analyzes process impact and risk on essential business functions to reduce operational cycle and costs.
• Coordinates with busy executives in implementing newly developed programs to improve their business.
• Provides business development skills utilizing innovative, effective, and comprehensive sales strategies.

Verizon Telecommunication
Software Engineer - Solaris System Administration May 2000 - December 2008

• Led the evaluation of missions, goals, programs, and business processes to develop IT architecture plans.
• Handled the process of building, maintaining, and supporting Solaris Systems on various O/S platforms.
• Responsibilities included consistently ensuring that supported systems maintained high availability standards while minimizing application downtime. The systems were supported on a 24X7 basis.
• Supported functions included installing and configuring various operating systems with and without Veritas file system, volume manager, and cluster server; support also included installing system five packaged products. Support processes included customer interactions and project management milestones.
• Worked as part of a team of 15 Engineers to design and develop the business logic layer, an automated workflow which included route, reply, suggest, and categorize features to sort and classify emails.

Confidential
System Engineer April 1992 - April 2000

• Demonstrated ability in closely managing complex project deliverables, schedule, scope, and quality.
• Fully responsible for the overall implementation and testing of projects to the production environment.
• Consistently worked in matrix organization where teams were distributed and spread out across the globe.
• Responsible for overall scope management, schedule, cost, and quality management for IT projects.
• Demonstrated expertise in working in a key role of an Application Tester for a UNIX-based application.
• Took full responsibility in performing Pic acceptance and regression testing, second level production support, writing test plans for new functionality, providing continuous external corporative testing, incorporating new OBF and T1.246 functionality into the application, offering outstanding system environmental maintenance, and providing service for the application\'s internal/external customers.
• Met all deadlines outlined by the application life cycle processes. Performed additional responsibilities, which included updating and enhancing the application\'s documentation for the life cycle process.
• Provided operating system and layered product maintenance for development systems on UNIX platforms.
• Offered 24 hour secondary support. Coordinated and installed operating systems and UNIX product upgrades. Monitored and implemented performance enhancements to ensure full functionality.
• Consistently tested, analyzed, and incorporated new software solutions into existing environments.
• Responsibilities included requirements gathering, testing, and supporting data security software; thereby, providing secure information processing for GTEDS and Telops client/server environments.
• Performed security reviews, monitored systems, and provided information for security violation interviews.
• Evaluated trendy security products such as Kerberos, and Tivoli. Provided 24/7 support for UNIX access logon id administration problems, as well as support and administration for the GTEDS firewall.

Education

Masters Degree in Business Administration - MBA

Honors Awards

Team Award 2000
Individual Achievement 1996 - 1998
Quest for Quality 1992 - 1994