Laboratory Outreach Field IT Service Resume

Lean Six Sigma Certified Green Belt / Project Manager / Program Coordinator /

Results oriented professional with excellent management, problem solving, customer facing and relationship building skills. Business acumen ascertaining issues, and designing relevant process and technology solutions. Certified Six Sigma Green Belt with expertise in Lean methodologies, processes improvements and cost savings measures.

Accomplishments and Responsibilities

Six Sigma Team Leader on multiple healthcare workouts, meeting or exceeding in scope goals of all projects: Emergency Room, OR and Laboratory departments.
Team leader of the Emergency Room Doctor to Disposition workout, reducing the time by 15 minutes (12%).
Team leader of the Laboratory workout, reducing lab received to result/verify time to 60 minutes from 81 minutes (26%).
Member of the Operating Room workout, increasing on-time starts to 55% from 14%.
Wrote and implemented Laboratory’s Outreach field service policies and procedures, and directly supported physician offices using hospital Outreach services.
Manager on the development of technology standards, project scope, RFP evaluations, contract awards, and system implementations. Reengineering of business processes.
Founding member of the Dell Storage Enterprise Technologist core team launching that launched the Dell|EMC business alliance.
Manager of Dell Internet Partners Division, NE Region, focused on proof-of-concept, systems engineering and implementation services. Worked directly with customers’ senior management on IT strategies and solutions.
Manager on the development of IT standards, project scope, RFP evaluations, contract awards, and system implementations. Reengineering of business processes.
Designed and managed the implementation of field satellite locations to include data centers, hardware, software, communications and service contracts.

Professional Experience

Confidential at Princeton October 2008 - Present
Laboratory Outreach Field IT Service Coordinator
Lean Six Sigma measurement, analysis and process reengineering for Operating Room, Emergency Room and Laboratory department workouts, successfully achieving all project objectives. Team leader on the Emergency Room and Laboratory workouts. Incorporate Voice of the Customer, business objectives and medical processes into the DMAIC framework. Lean Green Belt Certified November 2010. Strategic planner and implementation expert on Laboratory Outreach medical systems. Laboratory Outreach sales support and IT services coordinator, customer engagements, closing account business and support of Labtest lab resulting system.

Independent Contractor November 2005 – September 2008
Technology Consulting Services - IT consultant focused on providing business and technical assessments, RFP management and VAR evaluations. Validated technology proposals, managed installations and delivered ongoing training through project hand-off.
Morgan, Lewis & Bockius, LLP - Project manager / leader, designer and installation manager of field IT facilities. Developed standards used to build-out remote field IT facilities. Managed the RFP process, awarded contracts, and managed facilities construction and implementation.
Tyco - Planned Tyco’s data center remediation for servers, storage and backup. Strategic initiatives included vendor management and relationships, IT standards and system consolidation.

Confidential December 2004 – September 2005
Senior Consultant – Data Management and Backup
Consulted with enterprise customers on grid storage, strategic data management, disaster recovery and backup solutions. Directed technical solutions design team on proof-of-concept, and data lifecycle management. Managed the customer RFP process through onsite solutions implementations.

Confidential October 1997 – December 2004
Team Manager, Business and Technology Consultant
Enterprise Technologist of Storage spearheading the first Dell|EMC business and technology alliance. Prepared and delivered technology training and roadmaps at Dell FRS’s and to Fortune 100 customers. This included onsite presentations and support for multiple sales account teams throughout the country. Managed the weekly ET Newsletter providing the latest sales and technology news for national and international distribution.

Confidential September 1986 – October 1997
Staff Manager, IT Analyst, GSA Procurement Analyst
Developed LAN standards and augmented GSA contract approval process for LAN procurement. Created and implemented TIA/EIA data cabling standards for State government facilities. Project leader on local area network and IT infrastructure implementations.

Education and Training

Six Sigma Green Belt Certified; MCSE (Microsoft Certified System Engineer); TAS (Tactical Account Selling); Baker Presentation and Communications; Certified Government Public Manager; Dell hardware, software and services; Dell|EMC storage; IBM Project Management.

Bachelor of Science in Computer Science and Accounting.

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