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Technical Support Specialist Resume

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CAREER OBJECTIVE

My present objective is to secure a full or part-time position, in the Information Technology career field, with a stable well-established company. At present, I\'m interested in advancement in System Administration or Network Engineering environments. My future goals include reference towards Network Infrastructure Design or management.

SUMMARY OF QUALIFICATIONS

Certification:Cisco Certified Network Associate (CCNA)
Certification:Certified Novell Engineer (CNE)
Certification:Certified Novell Administrator (CNA)
Certification: Microsoft Certified Systems Engineer (MCSE)
Certification: A+ Service Technician (CompTIA Training) (A+)
Certification: Apple Certified Maintenance Technician (Apple Technical Training)
Proficient Background: MAC, Microsoft, Novell, Linux, Unix, IBM.

FORMAL EDUCATION

Computer Networking
Electrical Engineering of Technology
Apple Computer Factory Training
GTE Employee Education & Training

PROFESSIONAL EXPERIENCE

Confidential, Orange, CA. 2000 - 2008
(1a) Lincoln Self Storage - WIN2000 LAN Administrator/Technical Manager - Orange, CA 5/20/2000 - 2/22/2008
(1b) Rio Vista Boat & RV Storage - Technical Support Specialist - Parker, AZ
10/30/2005 - 2/22/2008
(Full Time Employee) - (Technical Management of multi-companies) .Windows Administration.

  • Responsible for maintaining leading-edge technology environment and report directly to General Manager and President of parent company.
  • Implementing design changes and recommendations for migration to Microsoft Windows 2000/2003 domain environment as senior network advisor.
  • Responsible for design, installation, configuration, upgrading and remotely manage multi-sites video surveillance systems via internet and dial-up networking.
  • Engineering design, installation and administrative configuration of satellite equipment, including modem/router and dish antenna.
  • Configuration of database network application software with RAID features multi-networks / multi-users / multi-workstations environment.
  • Administration of user and resources allocation on Windows servers, using NTFS file system with management utilities.
  • Implementation and documentation of special communication interfaced hardware in multi-user environment.

Confidential, Costa Mesa CA. 4/08/1999 - 1/01/2000 (Network Support Specialist)

(1) Riverside County Sheriff Department - LAN Administrator II - Riverside CA 4/08/1999 - 1/01/2000
(Contract Consultant Assignment) (Full Time Employee) .Windows, Novell, UNIX.

  • Only outside contractor, hired by county, for direct responsible for mult-remote police office and law enforcement sites. (Contract-to-hire)
  • Installation, configuration, and upgrade to HP NetServer hardware / software, reference to Y2K upgrades, back-up data, server licensing issues, and fault tolerance or mirroring design considerations.
  • Installation, configuration and upgrade to HP Vectra workstation application programs, virus protection utilities, Y2K detection, NetWare client for Windows 95-98-NT software via patch management.
  • Installation and front-end configuration of Cisco 10/100 Switches while implementing network planning and improving network connectivity devices, such as CSU/DSU, Routers, FAST Ethernet/UTP interface adapters.
  • Installation and configuration of 3Com and Bay Networks HUB/Concentrator Fast-Ethernet equipment to expand excising NetWare / Microsoft network requirements, implementing IPX/SPX compatible and TCP/IP protocols.

Confidential, Long Beach CA 6/23/1997 - 4/08/1998 (Network Engineer / Administrator)

(1) Boeing Company - Migration Rollover Specialist / Help Desk - Anaheim CA 11/17/1997 - 4/08/1998
(Contract Consultant Assignment) (Full Time Employee) .Windows, Novell.

  • One of only two outside contractors hired, to span company wide migration from Novell/Microsoft mixed environment to pure Microsoft network operations. (Company recognition after completion of full migration)
  • Diagnostics troubleshooting workstation migration and application problems using inter-operating protocol such as Novell IPX client, NetBEUI, IPX/SPX compatible, and Microsoft TCP/IP.
  • Administrative WAN performance and failures, monitoring for network connectivity problems using HP diagnostic hardware/software and MAC address \'sniffers\' workstations.
  • Coordinate help desk liaison between network users and migration contractors while bridging multiple operating system.
  • Assist end-users with e-mail migration problems on Enterprise LAN connections or referral to Exchange Administrator on account issues.

(Confidential, Network Administrator - Irvine CA 6/23/1997 - 9/30/1997
(Contract Consultant Assignment) (Full Time Employee) .Windows, Novell.

  • One of only two outside contractors hired for large network expansion.
  • Performed routine NDS clean up/data recovery/NLM module damage on file servers using VREPAIR and DSREPAIR utilities.
  • Performed migration audits of server disk space allocation and hardware requirements.
  • Define and organize standards for group memberships and properties rights by implementing login security.
  • Created new NDS user accounts, objects, and home directories and verifying authentication login configurations.
SUPPLEMENTAL EXPERIENCE
  • ELECTRONICS (Military)
  • UNITED STATE AIR FORCE
  • MILITARY SERVICE - Air Traffic Control Radar Repairman (Active & Reserve Duty)
  • HONORABLE DISCHARGE

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