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Data Communications Field Resume

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Atlanta, GA

Objective

I am a professional with 12 years of overall IT experience specializing as a Data Field Service Technician. My experience ranges from overall Network to Hardware / Software diagnosis, troubleshooting, repair, and maintenance. I am looking for a challenging and rewarding position with an established company where I can utilize my skills and experience to assist your company and clients.

Employment History

Confidential

120 Interstate North Parkway, Suite 210, Atlanta, GA 30339

Data Communications Field Service Technician

Dispatched from Baltimore, MD with aTelco tool kit and laptop to complete a scope of work for business and residential customers. Installation and repair trouble tickets for: Point of Sale Systems, Cisco, Netopia, Adtran, Dlink Routers, IP configuration for ISP circuit migrations, wireless access points, cat 5 cabling, Fiber optic media data links, Voice Over IP phone systems, Telco Demarc (T1, DSL, ISDN, POTS, 3G EVDO, ADSL NID splitter) Cat 3, Cat 5,Cat 6 extensions to the premiss network equipment.

Confidential

836 North Street,Tewksbury, Massachusetts

Dell DCSE Field Service Technician

Dispatched from Baltimore, MD to troubleshoot and repair Dell PCs and laptops, re - image Microsoft Windows, pickup and RMA parts at Fed X. Web service call procedure, scheduling calls, call acceptance, status updates, call closure.

Confidential

4730 Nw Boca Raton Blvd # 200, Boca Raton, FL 33431

A+ Computer Field Service Technician

Dispatched from Baltimore, MD for computer warranty field service calls for PC and laptop hardware, re-image Microsoft Windows, replace HP, and Lexmark laser printer maintenance kits. Trouble tickets to replace data communications AT&T 56k Frame, T1 Frame, Paradyne CSU/ DSU, Cisco Routers.

Confidential 9

420 Barclay Boulevard, Lincolnshire, Illinois,60069

Field Service Technician

Dispatched from Baltimore, MD to repair, calibrate and maintain automotive diagnostic equipment: refrigerant recovery units, wheel aligners,wheel balances, and admissions gas engine analyzers, computer automotive service catalogs.

Confidential 8

1300 E Joppa, Towson, Maryland,21204

Operations Associate

Operated high speed automated Surface Mount Line, Plated Through Hole DIP / VCD / CS insertion machines. Certified to Military Specification 2000A Assembly and Inspection for Plated Through Hole Technology and Surface Mount Technology. Business Training, ISO 9001,Total Quality Leadership I/II, Advanced Quality Systems, Statistical Processes Control, High Performance Work Organization, Zenger Miller Work Groups, Six Sigma

Department Safety Coordinator

National Safety Council certification CPR and First Aid. Responsible for the department\'s hazardous waste and maintaining Material Safety Data Sheets. Attended weekly safety coordinators meeting. Improved safety by identifying safety hazards and submitting E-mail maintenance requests.

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