Direct Service Provider Resume Woodbridge, VA - Hire IT People

SUMMARY:

Detail - oriented, experienced personable Customer Service Representative. Proven ability and track record answering customer's questions and maintaining a high level of attention to detail and satisfaction.

WORK EXPERIENCE:

Confidential, Woodbridge, VA

Direct Service Provider

Responsibilities:

Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities
Developed and implemented behavioral management care plans
Maintained accurate case management reports
Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
Supervised individuals with their Activities of Daily Life
Administered daily medications
Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.

Confidential, OXON HILL, MD

Front Desk Agent

Responsibilities:

Performing all check-in and check-out tasks
Managing online and phone reservations
Informing customers about payment methods and verifying their credit card data
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Confidential, WOODBRIDGE, VA

Assistant Store Manager

Responsibilities:

Assist the Retail Store Manager in planning and implementing strategies to attract customers
Coordinate daily customer service operations (e.g. sales processes, orders and payments)
Track the progress of weekly, monthly, quarterly and annual objectives
Monitor and maintain store inventory
Evaluate employee performance and identify hiring and needs
Supervise and motivate staff to perform their best
Coach and support new and existing Sales Associates
Monitor retail operating costs, budgets and resources
Suggest sales programs and techniques
Communicate with clients and evaluate their needs

Confidential, Alexandria, VA

Float Teller

Responsibilities:

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
Completes special requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in of proof.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.

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Direct Service Provider Resume

Woodbridge, VA

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