OBJECTIVE
Seeking to secure a professional position as a valued member of an organization that leverages my experience, training, skills, energy, and talent to improve operations, increase profitability, and enhance growth.

EMPLOYMENT
12/11 to Present Disabled American Veterans, Cold Spring KY
IT Workflow Coordinator ~

• Submit and validate requisitions for the purchase of IT hardware, software, and department supplies.
• Manage the department’s annual budget.
• Manage multiple IT calendars.
• Manage contractors’ time.
• Manage System Maintenance Requests.
• Coordinate Employee Job Change statuses.
• Prepare complex correspondence, reports and presentations.
• Maintain IT equipment inventory records in the asset tracking tool.
• Record any out of office time for team members and update department timesheets.
• Provide detailed metrics through the use of multiple tracking tools.
• Responsible to make an established range of decisions, escalate issues to the IT Director when necessary and provide updates on a regular basis.
• Coordinate department staff meetings and manage the IT meeting site on the SharePoint Portal and sites.
• Assist with the coordination of multiple IT related projects through time tracking, budget tracking, and issue management.
• Compile project statistics and create reports outlining variances.
• Assist with view management, resources management, and report development for projects.
• Maintain confidential personnel files, records, spreadsheets, and databases.
• Represent the IT Department in all DAV committees, including an appointed member of National Headquarters Health and Safety Committee.
• Provide assistance in coordinating travel arrangements.
• Manage communication flow between IT and other departments and vendors.
• Provide any other general administrative support as requested.

9/08 to 12/11 Confidential, Cincinnati OH
Purchasing Assistant ~

• Incoming and outgoing mail including certified mail requests.
• Incoming deliveries, including disbursements.
• Maintains buy list and office supply order approvals over $200. Accounting office supply orders and special order requests throughout corporate and branches.
• Shipping and receiving for entire corporate office using UPS WorldShip.
• Login requests and issues for offices supply vendor, toner vendor and UPS CampusShip.
• Maintenance of corporate facilities.
• Maintains relationship with food/beverage vendor.
• National office supply contract averaging $1M annually.
• National toner vendor contract averaging $120K annually.
• Corporate vending company averaging $16.5K annually.
• National shredding agreement averaging $15K annually.
• National UPS agreement averaging $300K annually.
• Special invoicing (bulk) toner vendor, floral vendor, printing.
• Maintains relationship and requests with printer vendor.
• Safety supply orders including training videos.
• Document storage and shredding on a national level for 350+ branches and onsite locations.
• FootPrints tickets for 350+ branch and onsite locations including problem solving and special order requests.

Administrator of Credit and Collections ~

• Provided assistance in Credit by printing, noting system, researching DNBi and checking all bank and vendor references. Created and filed completed credit requests.
• Handled all agency and attorney placements. Direct contact for any questions on all placed accounts.
• Built bi-weekly aging reports and distributed within the department.
• Built bi-weekly conference reports and distributed throughout nationwide branches and on-site locations 350+, as well as Collections, to maintain account balances.
• Collected on smaller accounts.
• Prepared department Accounts Payable vouchers.
• Prepared check requests and vendor maintenance forms.

10/07 to 9/08 Confidential, West Chester OH
Executive Administrator ~

• Provided all customer support for specific regional sales managers. This involved handling customer communication, accepting and processing customer orders via fax and e-mail, verifying inventory for order fulfillment, performing price checks based on customer, quantity, etc., and providing delivery commitments.
• Entered the orders in the Oracle ERP database and ensured shipments are prepared and sent per customer requirements. I arranged for transportation carriers and also arranged expedited shipments. I prepared necessary commercial invoices and confirmed harmonized tariff codes and Schedule B numbers for international shipments.
• Answered some technical product questions and referred higher complexity questions to appropriate engineers.
• Invoiced customers and handled credit card payments.
• Problem solving with customers regarding their orders and technical part changes.
• Dealt with large international corporations, such as Honda and Toyota. I have established a respected relationship with all customers.
• Established close relations with worldwide manufacturers in Japan, Taiwan, and China.

4/02 to 3/03 Confidential, Tupelo, MS
Account Manager ~

• Office duties included filing, typing, copying, faxing and bulk mailing.
• Assisted in payroll, online orders, answering multi-line phones, giving price quotes, customer service and filling order requests.
• Interview applicants and placed most suitable candidate to each client.
• My most valued accomplishment is the relationship I was able to maintain with all of my clientele.

SKILLS
Microsoft Office, Access, Excel, Peachtree, Oracle, PHP, SQL, Html, VB.net
Exceptional written, telephone and verbal communication skills
Type approximately 65 WPM
Multi-tasked and aggressive with high energy and eagerness to exceed my expectations

EDUCATION
Confidential

CERTIFICATES
SharePoint Level 1 and Level 2