Vice President Information Technology

IT Executive with proven success in building and leading world-class data centers; in-depth IT operations experience to support global organizations; consistent record of cutting millions of dollars from annual operating cost, delivering new technologies and productivity improvements; excellent negotiation skills and managing outsourcing contracts. Focused experience in the following areas:

Enterprise DC Computing

• Server & storage Mgmt
• Database admin & Mgmt
• DC virtualization & consolidation
• Performance monitoring & Mgmt
• Desktop migration & virtualization
• Cloud computing, SaaS

Enterprise Networking

• LAN/WAN & security Mgmt
• Network availability & capacity
• Network configuration Mgmt
• Compliance & event Mgmt
• Intrusion detection & prevention
• Service level Mgmt

End-User Computing

• Enterprise SD operations & Mgmt
• Desk side support & Mgmt
• Asset lifecycle & Mgmt
• Vulnerability & patch Mgmt
• Disaster recovery & BCP
• Software delivery & image Mgmt

Confidential. VP IT Infrastructure and Security 2004-Present
$3.5B Global executive relocation, Real Estate & Transportation Company; direct report to Sr. VP/CIO

Recruited by the CIO to lead the global IT infrastructure service and define the technology vision and strategic plans; leading 24x7 infrastructure service for 4 US, 2 EU and 2 ASIA/PAC data centers; including 800+ production (Windows and UNIX) servers and an IBM mainframe supporting 5000+ users & 3000+ agents in 75+ locations; supervising 9 direct reports with 80+ engineers in national and international data centers.

Managing offshore/onshore outsourcing contract that encompasses IT infrastructure and applications development teams; setting strategic directions, maintaining high level trust relationship with vendor’s management to deliver in accurately and timely manner; monitoring performance and SLA’s to ensure deliverables are in line with agreed upon metrics.

Performance Highlights

• In order to reduce SIRVA’s IT operational expense and capital spend while improving availability and agility, we consolidated four data centers, modernized to blade technology, and virtualized servers using HP’s converged infrastructure technologies centered on BladeSystem, StorageWorks, Microsoft server 2008, VMware and Cisco Nexus. Achieved 88% physical server reduction; New Flex-10 technology providing up to 40GB redundant network connectivity; 99.9% server availability using VMware vSphere high availability (HA) and distributed resource scheduler (DRS); 24x7 hardware monitoring with single pane of glass for all server and blade chassis; 50% reduction in tape costs; 40% reduction in power and cooling costs; 30% reduction in maintenance and licensing costs. Met service-level agreement (SLA) to provision new server in 4 hours or less.
• Leading efforts to build a software-as-a-service based mobile computing and CRM infrastructure leveraging Seibel/Oracle/SQL applications to offer variety of tools for SIRVA’s sales force and agents; to improve the management of the sales process and efficiency, boost the implementation and deployment of new products, broaden the visibility to market performance and demands, enhance the communication between agents and sales team, and to significantly reduced the cost of doing business.
• Leading $15M US-based mainframe re-platform, data centers consolidation and virtualization initiative; upgraded an existing data center adding new fire suppression system, Cat6 and Fiber-optic cables, Cisco Nexus backbone, HP Blade systems, heating, cooling, and electrical circuits for high availability and load balancing; reducing IT cost by $7M in 2009 with additional annual savings of $5M in 2010 and beyond.
• Developed a five years information technology roadmap for centralization, consolidation, virtualization, asset management, and process improvements; defined the technical architecture to deliver 35% reduction year-over-year in operating expense with improved service delivery and aggressive cost management.
• Successfully consolidated seven data centers (in London, Paris, Brussels, Amsterdam and Stockholm) to support the company’s cost reduction initiative and IT’s roadmap; setup two data centers in London and Prague to centralize the European operations; established connectivity to the US and transitioned all infrastructure functions, applications support and service desk to the US; reduced headcount by 80% while maintaining record quality and customer satisfaction.
• Partnered with corporate HR to assess/improve the leadership team; in two years, turned over 35% of managers and reduced headcount by 20% worldwide; recruited key senior leadership; established rigorous performance and mentoring program that increased retention rate to 97%.
• Selected by the CIO to be a key stakeholder in five mergers, acquisitions and divestiture activities; conducted due diligence, led the negotiations, made recommendations, and developed day one transition plans; completed the five deals worth $70M; handpicked by the CEO for senior executive development program; earned the chainman’s award for outstanding service in 2006.
• Lowered telecommunications cost by 20% as a result of launching a global MPLS network and implementing VOIP in multiple US locations while increasing bandwidth, improving productivity and achieving 99.999% system and network availability.
• Achieved $2M in annual savings by renegotiating ACS’s outsourcing contract; establishing new service level agreements, pricing templates, and an all-inclusive redefined contract.
• Negotiated all IT procurements and hardware/software maintenance contracts; delivered an additional $1M in annual savings over three year period.
• Led an initiative to retire legacy hardware and redundant software by implementing enterprise wide asset management and processes that resulted in $1.2M in cost elimination. Reduced desktop / laptop administration by 70% and decreased setup time by 50%.
• Inspired the infrastructure team to deliver on several technology projects that helped our sales teams, marketing professionals, software developers and service support personnel achieves greater success and deliver over $100M in new contracts with improved agents retention:
• Intrusion prevention and detection, data loss prevention, content management, collaboration, unified messaging, network monitoring, email archiving, data encryption, data classification, E-discovery, print center, storage area network, asset management, disaster recovery and BCP, MPLS, VOIP.
• Successfully consolidated four financial data systems from multiple mainframe and client server sources into a single, Oracle PeopleSoft financial and management system across the enterprise; leveraged a single repository to improve asset visibility and tracking with a single database that provides real-time reporting and reconciliation of operational, financial, and maintenance data; established key performance metrics and deployed financial planning/analysis at the unit level.
• Transitioned outdated technologies to highly functional and cost effective client-server solutions that improved efficiency; decreased expenses and optimized data integrity; introduced active directory over WAN, wireless LAN, fiber optic LAN, and Web and FTP site implementation.
• Managing a world-class security/compliance program focused on people, processes, and technology; developed enterprise security direction; communicated policies, standards, guidelines and procedures; directed the implementation of ITIL, SOX, SAS70, PCI and ISO 17799/27000 standards and controls across all business units and all data centers; achieving 100% compliance for three consecutive years.

Confidential. Director Platform Services Information Technology 2001–2004
Global pharmaceutical organization; direct report to Sr. site director of IT

• Directed the information technology infrastructure service for the Chicago area data center including 20+ VMS servers, 400+ (Windows and UNIX) servers, 500+ applications, 260+ terabytes of SAN storage, supporting 2500+ users; coordinated and collaborated with the global data centers for long-term strategy and synergy.
• Led a team of 4 direct and 29 indirect reports providing 24x7 operations and support for a world-class data center with $15M annual operating budget; accountable for technology architecture, disaster recovery, and day-to-day support.
• Achieved $3M cost saving over three years by renegotiating IBM’s services and outsourcing contract.
• Improved efficiency through infrastructure staff reduction that delivered $700K in yearly savings.
• Managed a cost cutting initiative that resulted in 27% reduction in overall budget expenses.
• Restructured the data center operations, integrated mission critical client server technology with legacy IBM mainframe and VAX systems that improved quality of business decisions; delivered impeccable customer support, and achieved operational excellence.
• Implemented a disaster recovery program using (LDRPS) software that included infrastructure services, critical business units and systems, end users support, and facilities.
• Managed and monitored Service Level Objectives (SLO) and Service Level Agreements (SLA); served as a liaison to customers; monitored service deliveries and quality assurance; performed a variety of cross-functional services to deliver 100% customer satisfaction across all platforms; developed policies, standards, and KPI’s that improved access and enhanced the availability, recovery and maintenance schedule.

Confidential. 1990–2001
Computer Infrastructure management and consulting; direct report to the president and CEO.

Director IT technical services (1996-2001) 
Directed the activities and strategies for internal systems and several external clients in the Midwest; Delivered 37% increase in profit margin and landed several major accounts, two of which were Fortune 100 companies; Led a team of system engineers, operations, and contractors that generated $10M in revenues; Launched a 24x7 Network Operation and Remote Management Center service to support and monitor clients’ and internal systems.

• Earned two company awards.
• Outstanding Service Award, 1997.
• President Award of Excellence, 1998.

Branch manager (1992-1996)

• Managed the IT activities for the Chicago office; full responsibility for the design, development, maintenance, and delivery of services and technology solutions.
• Defined goals, allocated resources, assessed performance, and determined individual merits, incentives, and promotional increases.
• Negotiated terms with vendors to leverage buying power and lower operational cost.
• Led the planning and development of policies and procedures that were related to infrastructure operations and maintenance.
• Maintained staffing level to budgeted guidelines; upheld 90% billing ratio across the region.
• Sr Systems engineer DBA (1990-1996)
• Configured, troubleshoot, and optimized servers, clients, and networks.
• Scrutinized security and disaster recovery plans.
• Database administration, design, tuning, and performance analysis.
• Installed, tested and implemented numerous system software products.
• Managed and administered servers in a LAN/WAN environment.
• Monitored and optimized Windows and SQL server.

Confidential: Senior Systems Programmer 1985–1990 
Fortune 1000 Fleet Leasing and Auto Dealership

Installed and implemented systems software on IBM mainframe; supported the Operating Systems, (VM, VSE, MVS, and OS390), Network (VTAM/NCP), CICS regions, and all hardware installed on site.

Education & Professional Training

• BS Computer Science.
• MBA Information Technology (attended several graduate courses)
• Academy of Computer Science. MCP, MCSE & MCDBA
• Dale Carnegie. Management and leadership training.
• Service Delivery and Infrastructure Management (SDIM/ITIL) training.
• CISSP, ISO, SOX, PCI, HIPAA, GxP, SB1386, Massachusetts and EU privacy law training and certifications.
• Completed several leadership training programs.

Technical Skills

• Hardware: IBM and Amdahl Mainframes; Intel; Dell; HP-UX; SUN; EMC; HP; NetApps; HP DL320, DL360, BL460, BL490, BL680 G6 servers; HP StorageWorks EVA 8400/6400 Enterprise Virtual Arrays; HP Virtual Connect Flex-10 Ethernet Modules; Cisco Nexus 5000/7000 switches.
• OS & Software: VM; VSE; MVS; OS390; UNIX; Windows; Citrix; VmWare; HyperV; DB2; Datacom; PeopleSoft; HP Insight Manager; HP Virtual Connect Enterprise Manager; Microsoft System Center; VMware vSphere; Microsoft® SQL Server Enterprise 2008; Oracle 10g Operating system; Microsoft Windows Server 2008 R2.
• Monitoring: Microsoft Network Monitor; Insight Manager; Hp-Openview; Bindview; NetIQ; SolarWind; CA-Unicenter; Alersite; Qualys; AppScan; Akamai; and Citrix WanScalers.
• Networking: Cisco; Brocade; 10 Gigabit capabilities with a fabric architecture that scales up to 8 terabits per second.