Technical Support Engineer Resume

I have effective communication skills and good analytical and decision making ability. Dedicated to Professional and highly motivated towards achievements. Having the ability to complete the task given. Positive attitude, Friendliness, Flexibility and to achieve in success of the job

Work Experience

Technical Support III
Confidential, Dallas, TX
November 2010 to February 2012
Desktop Support Tier III
Provided technical support for 500 users
Performs routine and complex preventive
maintenance, testing, and repair with respect to
personal computer hardware and software
problems, networking, and Installed software.
Windows 7, XP, Office 2007, 2010, Mac OSX 10.5, Snow Leopard, Lion, Mac Office 2008, 2011
Setup Mac computers using Time machine backup, setup parallels, VPN setup, Active Directory,
Server 2003, 2007, Norton Ghost, Safeboot Encryption
Responsible for case documentation
Supported Dell computers, HP printers support and deployments
Supported Blackberry, Andriod phones, IPhones and IPads
Remote support Responsible for ordering parts form venders, inventory and warranty for desktop/laptop pc.

Sr. Office Automation Analyst
Confidential, Dallas, TX
November 2005 to March 2010
Provided Desktop support tier III for 300 internal/external users and VP related issues.
Responsible for imaging, upgrades, VPN setups, email for new hires, pc moves, active directory, SCCM, SMS and remote support installs/installations.Windows 7, XP, Office 2007
Assisted recommending all pc desktop standard hardware including desktop, laptop and software. Migration from XP from to Windows 7
Responsible for case documentation
Supported Dell, HP computers and also HP printer's deployment
Supported Blackberry phones
Responsible for ordering parts form venders, inventory and warranty for desktop/laptop pc.

Desktop/Technical Support Engineer
Confidential, Dallas, TX
April 2005 to November 2005
Provided technical for users and volunteers at the corporate office.
Responsible for imaging, hardware/software support, break fix laptops/desktops.
Setup laptops for volunteers and Katrina hurricane victims a Reunion arena at Dallas.

Technical Support Analyst
Confidential, Dallas, TX
May 2004 to April 2005
Provided technical support for 650 end users and VP related issues.
Responsible for imaging, hardware/software break fix laptop/desktop, virus control, spyware removal VPN setup/configuration.
Performed installs, pc moves, network connections, Outlook email accounts, setup user ID and permissions new hires for FedEx Kinko\'s.

Network & PC Technician
Confidential, Dallas, TX
February 2002 to April 2004
Provided technical support for hardware/software related issues for desktop, laptop computers and was responsible for imaging, upgrading, network connections for 2,500 computers for Citigroup Inc.
Performed troubleshooting of hardware/software, pc moves and setups, installed software, setup user ID and permissions.
Configured systems with Symantec Ghost Server/Console.
Received equipment and distributed pc; related hardware/software received from mailroom, track PO\'s. Setup projectors, setup new hires email; setup pc for all training rooms at corporate office, Packed-up returned equipment to leasing company for Alliance Data Systems.
Provided help with migration of 3,000 computers from NT4.0, Windows 2000 to XP. Setup email accounts and setup VPN for laptop users.
Provided hardware/software support for desktop and laptop users for Southwest Airlines Headquarters.

Technical Support
Confidential, Irving, TX
February 2001 to January 2002
Provided Network support for 10 offices with over 30 users running Windows 2000, NT 4.0, 98, 95, MS Office 2000.
Installed and supported proprietary software, provided system setups for desktop, laptops computers, network connectivity, VPN for users, email accounts and software troubleshooting.

Satellite Engineer
Confidential, Dallas, TX
March 2000 to February 2001
Installed, serviced and troubleshoot Personal Earth Stations.
Supervised and oversaw Installation of equipment.

Depot Repair Tech
Confidential, Carrollton, TX
April 1999 to January 2000
Responsible for servicing of desktops and laptops computers.
Troubleshoot & serviced POS systems and printers for Brinker International.
Performed upgrades and installations of computers/printers

Certifications: A+, Network +, MCP

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