Computer Programmer Resume

SUMMARY OF QUALIFICATIONS

Experienced with Web page design in Dream Weaver and MS Front page
Highly competent identifying, duplicating and proposing solutions for system related issues
Proficient in MS Office Suite and Visio
Excellent at managing multiple projects simultaneously
Subject matter expert performing research and analysis for assigned projects
Understanding of Project management principles
Excellent customer skills and making decisions

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA
Associate Operations Specialist, 2003_Present
Liaison for Merchandising Execution Team, managing security for 4000 associates to ensure they can access
essential applications for The Home Depot domestic Stores

Analyze team requirements, understand system requirement to implement administrative applications for end users
Based on audits and customer feedback, identify and implement process recommendations
Develop queries to identify trends, reports and address non compliant data
Ensure appropriate corrective action for all identified concerns
Liaison for system upgrades for Kronos and Vault implementation groups
Developed and delivered training to ensure effective use of system
Preformed User Acceptance Testing (UAT) to identify and resolve system defects
Led crisis management for critical revenue impacting issues to ensure timely resolution
Data analysis to identify problem trends, investigate and implement solutions

Confidential, Norcross, GA
Application Specialist, July 2000_2003

Managed VPN security project for new hire and termination data to meet strict timelines
Responded to all Network and PC outages/failures, escalated problems to the appropriate personnel, communicated the source to end users, and ensured timely resolution of problems
Performed Cross-Platform Unix and Windows network administration by resolving end user login/password issues, killed redundant sessions, processes and print jobs

Confidential, Columbia, SC
Computer Programmer, November 1997_ May 2000

Managed Y2K Project doing timely backups and programming upgrades for Unisys Mainframe
Created test scripts for application functionally and requirements verification using LINC (Unisys)
Developed and maintained programs using COBOL

EDUCATION

Master of Business Administration
Bachelor of Science

ACCOMPLISHMENTS

Received KUDOS for time management and documentation for Merchandising Execution Team (MET) projects
Received HOMER Award for excellent performance in crisis management
Received NEXTEL Award for excellent customer service and detail documentation

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