Lead PC Analyst Resume

Professional Experience

Lead PC Analyst (Coworx Staffing)

Confidential, Cambridge, MA

2009 - Present

Supervise Numera Trackit Software Ticket System. This entails managing the HelpDesk queue both in prioritizing each ticket as well as resolving all the tickets regardless of the problem.
Currently involved in evaluating Mcafee software upgrades of both Virusscan and EPO to versions 4.7 and 4.0 respectively.
Provide ongoing support of WinXP and Win2003 server/client issues.
Responsible for the deployment of antivirus definitions to workstations and servers in the various labs throughout the building.
Utilize Ghost software to update all desktop images in use in the lab environment.
Diagnose and provide solutions to reoccurring issues on desktops/laptops.
Participating in Windows 7 rollout in lab environment. This is in software compatibility/driver evaluation stage right now.
Interact with scientists in supporting lab environment using both HPLC and non HPLC instruments.

PC Analyst (Coworx Staffing)

Confidential, Cambridge, MA

2007-2009

Provided extensive end user support to user community on Win2K/XP PC's.
Managed lab environment for scientists. This includes performing various troubleshooting in regards to diagnosing file permission, group policy and general PC issues.
Supported both Win XP and 2K PC's connected to both HPLC and non HPLC instruments in a lab environment.
Managed AV/Spyware/EPO server for XP, 2K/2003 server.
Involved in encryption project for flash and USB drives.
Resolved Win2K, Win2003 server issues relating to services, event logs, permission issues as well as Active Directory adds/drops, etc.
Resolved network connection related issues (DHCP, LAN/WAN, VPN issues).
Created ghost images as part of PC upgrade project.
Provided recommendations on printer, video card and other miscellaneous PC hardware.
Led lab PC upgrade project which consisted of migrating over 30 PC's from either Win95/98 or Win2000 to Windows XP. This included application compatibility testing along with creating Standard Operating Procedure (SOP) documents for each application involved.

Desktop Specialist

Confidential, Johnston, RI

2000 - 2007

Supported all aspects of the Microsoft Windows XP Operating System and Microsoft Office 2002/2003 versions.
Coordinated the testing, deployment and post deployment support of 2 service pack releases for the Operating System as well as 2 service pack releases for the Office system.
Provided direct support covering 5000 personal computers through the telephone, written correspondence and personal assistance to offices worldwide
Participated in Windows 95 to XP migration of 5000+ users.
Provided 2nd and 3rd level support of PC Help Desk.
Member of team who migrated 2000+ office and remote users to new laptops.
Managed users, computers and software groups in an Active Directory environment.
Created both end user and help desk support documents for third party applications.
Managed Antivirus and Spyware products for over 5000+ worldwide clients.
Researched, tested and deployed Mcafee Antivirus and Spyware products to 5000+ worldwide clients.
Initiated thorough QA testing of all patches released into production environment which eliminated application downtime by over 90%.
Lead Windows/Office patch team. Created client dev environment, Visio documents detailing patch management process, patch management severity ratings and reports detailing the level of exposure each vulnerability posed to internal organization.
Researched, tested and implemented Marimba patch management solution.
Lead the review, deployment and support of all third party software products, which got deployed in the organization.

Technical Skills

Software Chemdraw, Chemstation, Ghost, Marimba Software Management Tool, Masslynx, Microsoft Active Directory, Microsoft Office XP/2003/2007, Microsoft Outlook, Microsoft Project, Microsoft Visio, NetIQ (Active Directory Snapin Tool), Novadigm Radia Software Management Tool, Peoplesoft, Pointsec Encryption Software, RAID, Remedy Software, SQL, Sygate Client Firewall, Numera Track-IT Support Software, VB6, VNC (Remote Desktop Client software), VPN (Cisco)

Operating Systems Windows 95/98/NT/2000/XP/Vista and Server 2000/2003

Education

Bachelor's Degree Information Science
Associates Degree Computer/Business Applications
Visual Basic 6.0 Fundamentals Course January Glow Training Center
CompTIA A+ Certification August 2001

References available upon request

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