TECHNICAL DELIVERY / PROJECT MANAGEMENT / OPERATIONS MANAGEMENT / QUALITY ASSURANCE

Professional Summary
IT professional with over 14 years of progressive and diverse experience, including 7 years direct experience managing people, budgets, expenses, processes and tools that align technology with business objectives. Experienced in all phases of the SDLC and a proven ability to bridge technology and business to deliver high quality solutions. Adept at project planning, scoping, budgeting, scheduling, risk analysis, and formulating quality processes. Successful track record for building culturally diverse, team-centered departments in both highly structured and loosely structured engineering environments. Effective leader with strong communication, analytical, relationship management and people management skills. Experience includes interaction with \'C\' level executives, management, vendors, technical staff and business partners.

• Strategic & Operational Technology Planning
• Process Definition and Implementation
• Project Portfolio Planning and Management
• Engineering & Quality Assurance Management
• Technology Architecture & Implementation
• IT Infrastructure Design & Implementation
• Gap Analysis & Performance Optimization
• Research & Implementation of Project Management, Development and QA Tools
• Data Center & Disaster Recovery Planning

Education

• Certified Scrum Master (CSM)
• Quality Management/Organizational Excellence Certification
• Bachelor of Science in Business Administration (BSBA)
• Associate in Arts

Professional Experience

Confidential, Charlotte, NC November 2008 - Present
Director, Quality and Productivity

Technekes is a data-driven marketing company that supports clients with strategic marketing programs. These programs include customer incentive and loyalty programs, product awareness campaigns, lead generation, and sales support efforts. My role as Director of Quality and Productivity is responsible for managing the engineering department (14 resources), which includes .Net developers/architects, data architects, QA engineers, Scrum masters, technical infrastructure manager, and desktop support. My position reports to the President and COO.

• Responsible and accountable for the coordinated management and delivery of all technical projects.
• Implemented and maintained project management processes and disciplines in the areas of: project scheduling, requirements management, communication plans, quality assurance, risk/issue management, change management, and resource management.
• Maintained credibility and rapport with stakeholders at multiple levels, including executive stakeholders external to the organization.
• Established and maintained continuous alignment of the engineering department's vision with the company's strategic business objectives.
• Established and maintained best practices for coding standards and code management for all application and database development efforts (.Net, C#, JavaScript, SQL 2005 and 2008 R2).
• Direct oversight of all IT infrastructure, including telephony, corporate network, data center, information security, and disaster recovery.
• Coached, mentored & managed personnel within the engineering department, including annual reviews.
• Provided regular updates to the organization on the vision and progress of the engineering department.

Highlights:

• Implemented Scrum as the process for project delivery.
• Managed the technical delivery process as the company grew from $5MM to $12MM in 24 months.
• Earned the company's leadership award in 2010.

Confidential, San Diego, CA August 2005 - September 2008
Director of Quality Assurance

During my tenure with LPL, I held the role of QA Manager for 2 years and the role of QA Director for 14 months. I was responsible for managing and overseeing the day-to-day operations of the department. I was responsible for 9 direct reports (3 QA Project Managers, 6 QA Leads), and 25 QA Engineers. I also coordinated work with an offshore team of 4 resources. My position reported to the Vice President of Software Quality Assurance.

• Project estimation, scheduling and resource planning.
• Management of department resource budgets for both fulltime and contracting staff.
• Hiring new staff members for the department and interfacing with staffing agencies.
• Conducting performance reviews and establishing annual objectives.
• Developing test execution dashboards and defect matrices for communicating status of testing activities.
• Interfaced with senior and executive level management regarding all QA activities.
• Provided accurate budget and time estimates for projects and initiatives requiring QA support.
• Attended project oversight meetings to represent QA in all phases of the SDLC.
• Developed early lifecycle and integration testing strategies.

Highlights:

• Estimated, staffed, and delivered multiple projects with QA budgets exceeding $1MM.
• Implemented processes to comply with Sarbanes-Oxley and SAS70 requirements.

Confidential, San Diego, CA July 2004 - August 2005
Quality Assurance Manager

• Responsible for managing all testing activities including the approval of test plans, identifying test dependencies, prioritizing test execution, and reporting status.
• Developed QA processes based on RUP principles (Rational Unified Process).
• Defined the overall strategy for both manual and automated testing.
• Developed test metrics for reporting testing status and defect reports.
• Developed automated scripts with QuickTest Pro and performance scripts using LoadRunner.
• Organized and leading status meetings with cross-functional project teams.

Confidential, January 2004 - July 2004
Test Automation Consultant

• Designed an automation framework for validating embedded software solutions on medication dispensing units and handheld devices.
• Defined and documented all test automation coding standards.
• Provided recommendations on best practices for automated testing solutions.

Confidential, San Diego, CA June 2002 - January 2004
QA Supervisor / Lead

• Oversaw the day-to-day activity for a team of 6 QA engineers supporting the company's flagship product.
• Planned and implemented an Integration Testing phase to improve early defect detection.
• Established coding standards to support automated testing using QuickTest Pro.
• Assisted with performance reviews and the hiring of new QA team members.

Other Relevant Work History

Confidential, San Diego, CA October 2000 - June 2002
Sr. Software Quality Assurance Engineer

Confidential, San Diego, CA July 1999 - October 2000
Software Quality Assurance Engineer

Confidential, San Diego, CA May 1997 - July 1999
Systems Analyst