Applications Support Specialist Resume

Applications Support Specialist - Confidential, (February 2011 - February 2012)

EMR Implementation Project Leader responsible for serving as liaison between the Health Center and their vendor team (primarily Alliance help desk) to help facilitate communication, work efforts, and issues resolution.
Responsible for updating and maintaining all project plan documentation, meeting schedules, status reports, issues list, and project communication to ensure members did not deviate from documented workflows and timelines.
Documented specifications, workflows, and all user requirements. Also, maintained specifications and made all necessary documentation revisions as changes and enhancements were developed.
Maintained critical communication link between the providers, nursing, accounting, and IT departments.
Performed system testing to ensure upgraded system matched the workflow requirements of the Health Center.
Installed and maintained all new hardware purchased specifically for this upgrade (includes dozens of Thin-client computers, 12 Xerox enterprise model copier/scanner/fax machines, and several HP printers).
Responsible for the installation of DocuTrak (document scanning) and training of users to utilize this tool.
Trained in tasks performed by Medical Assistants (MA) to provide direct system support to both MAs and RNs.
Provided Go Live assistance at each facility as rollout of upgrade occurred.
Responsible for quickly resolving all users' problems related to Centricity prior to and following upgrade.
Performed user setups and maintained Centricity access security settings.
Provided supplemental end-user post implementation education and training and created ad-hoc reports.

In this one-person IT Department, Confidential

Fixed/repaired all problems with computers, monitors, printers, copiers, and scanners, routers, and other HW.
Resolved all users' non-Centricity software issues as well as their Centricity problems.
Purchased, installed, tested, and maintained all Thin Client computers.
Purchased and installed new computers, printers, copiers, and all required software.
Installed patches and upgrades, ensured that virus and spyware problems were quickly resolved, created a database of all inventory and software, and provided upgrades to these tools when required.
Maintained the Health Center's server link to the University of Chicago's network.
Conducted MS Office group and one-on-one training classes.
Created Adhoc reports utilizing database feature of Centricity.

Applications Specialist and Researcher Asst. - Confidential, (Jul 1997 - Sept 2008)

Interviewed staff, analyzed clinical processes developed by staff, helped to create new workflows to meet users' needs, documented implementation process, setup training trailer, provided post-implementation training on Keane EMR, and provided Keane user support when problems occurred (four years Keane experience).
Configured, installed, maintained, upgraded, and troubleshot software problem for staff having trouble with MS Office (Word, Excel, PowerPoint, Access and Outlook).
Troubleshot and fixed hardware issues including installing, configuring, repairing and upgrading the hospital's desktop computers, laptops, printers, PDAs, and other peripherals, including radiology DICOM system.
Troubleshot and fixed network connectivity issues and resolved user access problems by using Windows AD to change user rights and permission, enable and disable accounts, and maintain file and folder permissions.
Learned to use Raiser's Edge software to provide support to LaRabida's Hospital's Development Department.
Created Microsoft Office training guides for the in-house classes (Word, Excel and Outlook).
Provided in-house group training courses and one-on-one sessions in the use of Microsoft Office products.
Provided project and funds source research, grant writing assistance, budgeting assistance, and IRB research support. Also provided community outreach and nutrition information to the neighborhoods near the hospital.

Trainer Writer/Technical Trainer - Confidential, (Jun 1994 - Jul 1997)

Interviewed technical and non-technical staff members in preparation of documentation creation.
Tested newly created applications, wrote documentation for these apps, and produced company's IT newsletter.
Wrote and edited training manuals for classes taught by the Training Group.
Conducted new employee orientation and trained employees to use new and existing systems.

Technical Writer/Technical Trainer/Programmer - Confidential

Interviewed staff and documented procedures to produce user documentation.
Wrote and edited training manuals, procedural manuals, standards manuals, operations run documentation, programmer maintenance manuals, and the Bank's quarterly IS newsletter.
Tested applications coded by myself and other programmers. Trained employees to use these apps.

Bachelors of Sciences Degree

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