Heating Cooling and Appliance Technician Resume

INFORMATION TECHNOLOGY

Professional with experience in information technology. Strengths in organization, written and oral communication, technology, creative talent, project management, critical thinking, troubleshooting, problem analysis and resolution. Motivated and focused when dealing with clients, urgency of project demands, and employer as well as employee relationships. Excellent time management and skills, continuous self-improvement to meet the organization’s growing needs. 14 years retail and commercial sales experience.

EDUCATION

Master of Science: Information Technology

Project Management

Bachelor of Science: Information Technology

Systems Security and Digital Forensics
Presidents List, Summa Cum Laude, 4.0 GPA

Associate of Applied Science: Information Technology

Information Systems and Network Administration
Presidents List, Dean’s List, Summa Cum Laude, 3.94 GPA

SKILLS

Operating Systems : Windows 2003 and 2008 Server, Windows 98, 2000, XP, Vista, 7, and Ubuntu
Software : Microsoft Office Excel, PowerPoint 3, Word, Visio, Access, XHTML, CSS, and
Microsoft Expression Web 3
Language: Intermediate level Transact Structured Query Language and Structured Query Language, XHTML
Networks: TCP/IP networking, network administration skills, and Active Directory, LAN, WAN
Forensics: Information security, intrusion detection/ incident response, and digital forensics skills

RELEVANT EMPLOYMENT

Confidential Des Moines, Iowa Owner and Website Designer May 2009-Present

Designed and implemented 8 active running web programs
Work with local law enforcement and schools to track and report disturbing usage

EMPLOYMENT HISTORY

Confidential Des Moines, Iowa Heating/Cooling and Appliance Technician November 2006-May 2009

Confidential Johnston, Iowa Appliance Technician July 2004-November 2006

Confidential Greenfield, Iowa Appliance, Heating/Cooling, and Plumbing Technician June 2001-June 2004

Confidential Bedford, Iowa Owner, Appliance, Heating/Cooling, Plumbing, and Electrical Technician May 1995-June 2001

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