Professional Profile

• Highly motivated professional with over 17 years of experience in a wide variety of Business Applications from Systems & Troubleshooting to Training and Validation Testing
• Over 13 years experience in Customer Relationship Management (CRM) Sales Force Automation (Siebel 99.6 to 8.1) solutions
• Eight years experience developing multi-user, client-server, and telephony (CTI) applications using MS Visual Basic, Siebel with Oracle, MS SQL Server, and MS Access
• Possess proven ability to successfully lead and implement projects effectively and on schedule in a multiplatform environment
• Proven ability to work with Executive and Senior Management, IT Staff, Operations Managers and end users to prioritize and evaluate needs to bring successful technological solutions to meet organization goals

Skills

• Project management
• Systems design
• Process mapping
• Systems Life Cycle Management
• CRM planning and implementations
• Sales Force Management
• Full lifecycle project delivery / methodology based
• Standards, Methodology, and Procedures Development

Industry Experience

• Call Center
• Finance
• Telecommunications
• Manufacturing
• Consulting
• Life Sciences

Professional Experience & Accomplishments

Confidential,Denver, CO

11-2007 – 10.2009

Lead Business Consultant
Project: Large Document Management Services Company

• Defined very clear requirements for possible Siebel On Demand implementation.
• Developed a prototype that would help the client illustrate the goals of the projects.
• Provided the client a full understanding of the capabilities and limitations of new technologies.
• Interacted effectively with POC teams delivering presentations and proving on-going Discovery one-on-one meetings with each team.

Training Lead
Project: Large Internet Infrastructure Services Company

• Led client Training effort.
• Developed user manuals.
• Developed user-friendly classroom-training material for end users
• Provided a Train-the-Trainer package to ensure that the trainer was properly trained to deliver training to end-users.
• Provided training specifically designed to help users gain the full benefit, which include both fundamental and module specific training.
• Interacted effectively with system implementation project teams and well as various levels of support staff.

Validation Lead
Project: Large Imaging Core Lab

• Led client Validation effort.
• Assisted with compliance and technology questions concerning issues such as but not limited to:
• 21 CFR Part 11
• Computer System Validation
• Good Auditing Practice
• Document Management
• Maintains Clinical guideline documents and Master Validation Plan.
• Write and review Protocols (IQ, OQ, PQ), Validation Summary Report, Test Plans and Test Cases
• Current on FDA requirements concerning pharmaceutical process validation.

Lead Business Consultant

Project: Computer Service Provider

• Conduct training for end-users.
• Developed and maintained Test Cases for UAT and Regression testing.
• Assessed software to determine how well it meets the original project objectives.
• Responsible for User Acceptance Testing.
• Clearly document and report defects and variances from requirements.
• Served as an SME (Subject Matter Expert) in Siebel.

Confidential,Houston, TX

06-2005 – 11-2007

Project Manager/Senior Business Analyst

• Manages client interaction and expectations regarding development efforts
• Delivers engaging, informative, well-organized presentations
• Manages day-to-day operational aspects of a project and scope
• Creates and executes development plans and revises as appropriate to meet changing needs and requirements
• Provides functional and technical direction for the development, design, and systems integration for client engagement from definition phase through implementation
• Ensures project documents are complete, current, and stored appropriately

Confidential,Houston, TX

12.1999 – 01.2005

Project Manager / Technical Leader

• Responsible for designing, coding and managing a team of nine (8 Siebel developers/programmers and 1 team leader) to build a complete CRM solution using Siebel and Visual Basic in a startup inbound Telecom Call Center.
• Responsible for producing project plans and timelines, conducting client/end-user meetings, coding assignments to Jr. and Sr. programmers and analysts, technical interviews, defect and configuration management.
• Evaluated business requirements against the Siebel CRM out-of-the-box capabilities and look for opportunities to adapt the business needs to existing functionality.
• Understand the trade-offs necessary and the technical impact.
• Made extensive modifications to Siebel Business Components using Siebel Tools and developed automated solutions for loading data to/from Siebel using Siebel VB/COM as well as real-time integration with external systems using Siebel VBC technology with VB/COM.
• Coached teams to better understand business problems, formulate strategic modeling, initiate change, and implement new processes, while identifying risks and evaluating challenging in diverse environments.
• Developed test plans, wrote test scripts and created test environment as necessary to perform independent test and verify new software prior to release to the client.
• Conducted project estimation, risk mitigation, statement of work and project plan preparation for implementation.
• Perform performance tuning on production Siebel application as required.

Confidential,

Columbus, OH

02.1999 – 12.1999

Senior Siebel Consultant / Project Manager

• Functional team leader for a successful deployment of Siebel Sales using MS SQL, NT and Siebel VB.
• Served as mentor and delegated tasks to junior level Analyst.
• Projects encompassed full life cycle implementation. (Business analysis, business process engineering, system design, application development and configuration, user acceptance testing, training development, system testing, system deployment and client support)

Siebel Systems Administrator

03.1999 – 09.1999

• Provided customized training tailored to meet the client’s needs.
• Delivered high-level customer support through technical expertise while utilizing system software and diagnostics.
• Consistently demonstrated a sense of teamwork and acted in the best interest of customer.
• Worked with clients to identify needs and translated into system requirements for developers.

Confidential,Houston, TX

03.1997 – 02.1999

Siebel Systems Administrator

• Extensive experience configuring, troubleshooting and supporting customized Siebel database (LYNX).
• Responsible for the rollout of new users at various sites throughout the U.S.
• A member of the Training Team which provided in-depth training initially and ongoing.
• Provided second level/Administrative support for 3300 mobile end users.
• Troubleshoot software and hardware issues for Call Center.

Technology

Siebel Skills

• Versions: Siebel 99, 2000, 7.x - 8.1
• Applications: Siebel Call Center, Siebel Communications, Siebel Sales Enterprise
• Technical/Integration: EAI (VB/COM, VBC), EIM, eScript, PIM Sync, Server administration, Remote, Siebel VB, Actuate, Siebel Tools, Server Side Exchange, Siebel Hand Held Device

Technical Skills

• Programming Languages: MS Visual Basic 3.0 – 6.0
• Operating Systems: Windows NT
• Databases: Oracle 7.3.3 –9i, MS SQL Server 6.5, 7.0, 2000, MS Access
• Integration: XML, HTML, COM
• Reporting: Crystal Reports 5.0 – 8.0, Actuate.

Professional Training

FDA Validation Training
ITIL Training
Six Sigma Training
Project Management Institute member – currently pursuing PMP Certification

B.S. Technical Management,

Minor: Marketing

A.S. Computer Information Systems

Minor: Marketing & Management