Education

Bachelor of Arts

Office Skills:

Customer Care
Office Management
Records Management
Database administration

Technology Skills:

Telephone/Switchboard operation
Effective telephone communication for customer Q & A
Email
MS Office
Fax
Internet Search
Windows

Confidential, Garner, NC Data Entry Agent

September 2012 - Present

A permanent data and customer service position processing installation schedues for ADT security alarm systems. Reporting to the Data Entry Manager in order to stay current with same-day and next-day installations. Maintaining professionalism in dealing with customers and colleagues at all times and adhere to all policies and procedures, especially those that involve confidential customer information. Duties primarily include answering inbound telephone calls from installation consultants, and sale managers; assisting them with customer account information and installation schedules. Entering customer account data into the ADT online database in a neat and efficient manner to ensure proper equipment installation. Maintaining a lot of all customers entered into the ADT online database. Staying current with ADT security equipment, monthly monitoring rates, and other services and accessories.

Confidential, Cary, NC Information Clerk (Receptionist)
July 2012- Present

A temporary customer service assignment answering calls from customers and clients. Duties include answering multi-line telephone system in a timely fashion, recording the caller's information like name, telephone number and current issue. Researching the caller's file by locating the home-owner's association they are incorporated with. Forwarding the caller's information along with their file to a supervisor and calling a customer in order to inform them of home owner's due amounts. Greeting and receiving walk-in customers at the front door and addressing their needs, such as balance inquiries and payments. Processing payments via credit/debit card and issuing a receipt. Copying and faxing information to local and county tax collector's offices and courts.

Confidential, Cary, NC Data Entry Professional

April 2012 - June 2012

A two-month assignment performing data entry tasks, working with Excel spreadsheets and proprietary software. Analyzing several spreadsheets to create a master list of data to be entered into the management system verifying part numbers, pricing, descriptions and quantities.
Handled variety of clerical tasks (e.g., data entry, filing, records management, scanning and pricing) as data entry assistant to the Supervisor of an ongoing order entry project for AT & T. Maintained database for price changes and manufacturer codes. Quickly became a trusted known for "self-sufficient" attitude, flexibility and quality work.
Highlights: Communicated effectively with Supervisors and co-workers to configure management system. Verify part numbers, pricing, quantities and manufacturer descriptions. Established strong relationships to gain support and effectively achieve results.
Earned good marks on performance reviews, with citations for efficiency in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Confidential, 2 month Assignment Technical Support Representative

Confidential, Cary, NC February 2010-May 2010

A 2-month "temp-to-perm" assignment resolving inbound telephone customer questions regarding Sprint/Nextel products and services. Oversee the work of fellow office employees and technicians by telephone to ensure the adherence to Sprint/Nextel procedures and correcting errors, such as outages, product order requests, billing and refund changes. Performing data entry tasks on a variety of proprietary software while communicating with customers over the phone. Managing several screens to ensure customer satisfaction with a variety of issues in regards to their Sprint/Nextel account(s) and services. Mastering of database systems in order to verify mobile phone part numbers, prices, descriptions upgrades, components and protection plans.

Confidential, Morrisville, NC Tax Research Analyst

September 2008-July 2009

A permanent full-time position assisting mortgage companies and banks with researching current real estate property tax amounts from state and local tax offices. Updating and managing the client's online database with current real estate tax amounts, bankruptcy information foreclosure(s), and auction dates. Telephone communication and email correspondence with mortgage companies and tax offices in order to research real estate tax information. Copying and faxing real
estate tax information to mortgage companies and banks. Mailing real estate tax collector fee amounts to state and local tax offices in order to receive current real estate tax amounts.

Confidential, 3 month Assignment Data Entry Order Clerk

Confidential, Raleigh, NC

April 2008-July 2008

A 3-month temporary assignment obtaining client purchasing order via proprietary pricing site and entering a variety of Redhat software product pricing, formulas and manufacturer codes that were used within Oracle software. Preparing shipping documents, and client contracts. Telephone communication and email correspondence with customers to research order information such as shipping dates, price changes, product information and compatibility, and any anticipated delays. Receiving and replying to client concerns. Verifying client's orders for correctness by checking it against client spreadsheets. File copes of completed and incomplete order on records.