SUMMARY:

• An exceptional Program Director who has  Provided operational support to Business and Technology Executive Teams through all phases of SAP implementations and software development lifecycle (SDLC) and from Initiation to Close and Control.
• Managed highly - visible, business-critical Merger and Acquisition / Divestiture projects across multiple business, technical and geographical domains for Fortune 100 clients - UHG and Confidential (HIG).
• Driven the conversion of Information Technology (IT) Departments from cost centers to profit centers using guiding Technology Business Management (TBM) business principles - The Coca-Cola Company (KO) and the Confidential (UHG).
• Focused on the development of IT Service Portfolio Management, IT Project and Portfolio Management, IT Infrastructure Management, and Vendor and Contract Management.
• Drove a full range of SAP and software development Business Process Optimization (BPO) activities.
• Led a robust partnership of Business and Technology to deliver measurable business outcomes.
• Preemptively engaged the Business in change management and transformation activities.
• Proactively evangelized changes at all levels of the organization.
• Achieved both immediate and long-term success through the cultivation and maintenance of a healthy and dynamic collaboration between Business and Technology.
• Initiated and led the conversion of Information Technology (IT) Departments from cost centers to profit centers using guiding Technology Business Management (TBM) business principles.
• Achieved the seamless transition of new systems / processes / businesses to operations including SAP.
• Managed complex Business and Technology program management offices (PMO) including SAP.
• Administered numerous programs across multiple geographically-dispersed organizations - KO (SAP) entailed the simultaneous preparation of thirty-seven (37) countries for operation - PM, MKC, and UHG.
• Lead projects employing a wide range of development methodologies including Waterfall, Prototyping, Iterative, Agile and Scrum - often simultaneously - KO - and employing hybrids such as Agile Scrum.
• Led transition to and adoption of Agile / Scrum methodologies through the proactive engagement of both peer and subordinate project managers.
• Activities included Sprints, Regression, Load, and Security Testing, Data Capture and Review, and Daily Team Meetings.
• Provided deep knowledge and practical experience with an expansive range of project management methodologies - KO, PM / PMI, and MKC.
• Led Business Process Analysis including interviewing stakeholders and users and documenting their feedback - KO, PM, MKC, and The Walt Disney Company (DIS) - all SAP implementations.
• Hosted Business focus groups to review results of interviews and collaboratively document the ‘As-Is’ and ‘To-Be’ states in both written and visual formats - KO, PM, MKC, and DIS
• Hosted Business focus groups to identify and document the delta - types and numbers - of changes necessary to progress from the ‘As-Is’ state to the ‘To-Be’ state - KO, PM, MKC, and DIS
• Provided direct management and financial accountability for the delivery of enterprise-wide information solutions within Fortune 100 organizations as a Senior Program Officer - programs typically comprised of ten (10) to twenty (20) projects across multiple business lines in matrixed organization
• Excelled at the development of competitively branded responses (Professional Services - Confidential, IBM – and Consumer Goods – PM, MKC, and KO) – to Requests for Information (RFI), Requests for Quote (RFQ), Requests for Proposal (RFP), and Request to Bid (RFB)
• Led definition of high-quality, clear, concise and unambiguous requirements, minimizing the need for (repeated) vendor requirement clarification and providing the Legal Function with a baseline from which to accelerate its development of vendor contracts
• Successfully managed remote, off-shore and / or global system development – MKC and KO
• Successfully developed and co-managed the first SAP global (24/7) Program Management Office and Development Services Organization – with primary locations in Palo Alto, CA, Atlanta, GA, Waldorf, DE, and Mumbai, IND – KO
• Provided Quality Assurance oversight for professional consultative service clients – Confidential and IBM
• Demonstrated power user capabilities in the Microsoft productivity suite leveraging the Access, Excel, PowerPoint, Project, Visio and Word tools – All Clients
• Actively lead and managed the business-critical programs / projects within the enterprise IT Portfolio – MKC, KO and UHG
• Collaborated with key stakeholders in the evaluation, prioritization, and efficient execution critical to driving brand value – MKC, KO, and UHG
• Responsible for all aspects of funding and budget management. Facilitated fiscal year project planning, annual project budgeting process – UHG
• Aligned and supported the PMO governance framework, structure, strategy and roadmap – KO and UHG
• Ensured that the systems developed and deployed followed the Systems Development Life Cycle (SDLC) – All Clients
• Drove effective, accurate and timely communication of program information to multiple and diverse key stakeholder groups – MKC, KO and UHG
• Managed creation of status reports for all programs including dashboards and metrics – All Clients
• Implemented PMO governance processes and capabilities including but not limited to Demand Management, Resource Management, Execution and Metrics Reporting – MCK, KO and UHG – Confidential and IBM
• Applied strategic planning and program management best practices – All Clients
• Triaged and mitigated issues, risks and inter-dependencies – All Clients
• Effectively communicated program issues and opportunities – All Clients
• Collaborated and built close relationship with Business and IT Portfolio stakeholders in order to facilitate the identification, prioritization, selection and approval of projects – MKC, KO and UHG
• Partnered with PMO-process governance team to enhance the overall governance, strategy and roadmap – All Clients

PROFESSIONAL EXPERIENCE:

Confidential, Milford, CT

Expert Consultant

Responsibilities:

• Demonstrate expert knowledge of major product lines – including materials and production
• Glean and exceed client needs
• Assess and resolve customer service concerns
• Inform and guide client product selection process
• Receive and place into stock product including custom items

Confidential, Milford, CT

Writer / Producer (Principal)

Responsibilities:

• Completed three feature screenplays and one stage play
• Secured four options for production of screenplays

Confidential, Enfield, CT

SAP HCM Subject Matter Expert and Project Manager

Responsibilities:

• Led Confidential information Technology resources in the evaluation of third party products - such as SuccessFactors Talent Management Suite - and the integration of these products with SAP HCM Payroll.
• Following 6 weeks of evaluation, management determined that the return on investment (ROI) would not align with projections / expectations. The initiative was cancelled.

Confidential, Windsor, CT

Senior Program Manager

Responsibilities:

• Managed the Project Management Office (PMO) for the simultaneous divestiture of multiple lines of business from Confidential .
• Successfully transitioned these lines from the Hartford to divestiture client production environment.

Confidential, Hartford, CT

Senior Project Manager

Responsibilities:

• Led Business Process Optimization (BPO) for broker portal process.
• Managed the migration of Tier One, business critical customer (broker and employer) portals to managed service environments resulting in an annual savings of more than $7.4m.
• Managed integration and decommissioning efforts in a $72m Clinical portfolio. Managed a $34.7m program portfolio including the development – Waterfall, Prototype, Agile and Scrum - of the Health Service Review (iHSR) – now Integrated Clinical User Experience – (ICUE) and Clinical Self-Service (CSS) portal applications as well as the migration of AmeriChoice (now UHG Community and State) to UHG platforms in all 50 state markets.
• Drove the conversion of Information Technology (IT) Departments from cost centers to profit centers using guiding Technology Business Management (TBM) business principles. Focused on the development of IT Service Portfolio Management, IT Project and Portfolio Management, IT Infrastructure Management, and Vendor and Contract Management.
• Managed the upgrade of hard and software for six (6) Integrated Clinical User Experience (ICUE) Production Environments. This effort included the upgrade of operating systems from WebSphere 6 to WebSphere 7 and Oracle 10g to Oracle 11g; Data Stage 7.5 to Data Stage 8.5; the replacement of auto.sys (job scheduling) with Tivoli Job Scheduling; and the replacement of the existing file transfer protocol (FTP) with ECG. All environments are now on state-of-the-art scalable servers operating the latest Oracle and Websphere versions supported by the organization. End users were trained and made ready for the transition to production well in advance of the technical cut-over. The transition to production was seamless. The Production Environment was scalable and designed to accommodate increased user volume. The legacy infrastructure was decommissioned. This resulted in a net cost savings of more than $2.3m per year. Waterfall, Iterative and Agile methodologies were used.
• Managed $60.3m in Alliance and Acquisition Technology projects in 2007 through 2008. Coordinated delivery of (114) projects involving (19) Project Managers, (117) Application Teams and entailing (651,000) hours of effort.
• Delivered Technology solutions providing new functionality for multiple business areas including Broker and Commissions, Care Management, Case Installation, Claim Operations and Reimbursement, Client Migration, Customer Billing, Eligibility, Employer Portal, Group Services, Healthcare Analytics, Member Portal, Operational Reporting, Product, Provider Portal, Sales, and Vendor Interfaces.

Confidential, Orlando, FL

National SAP Human Capital Management Solutions Practice Leader

Responsibilities:

• Led marketing of highly competitive branded professional services across all industry sectors. Commenced engagement at project initiation and remained engaged throughout all phases of development (SLDC), preparation of the user community for transition to production operations.
• Dispatched implementation consultants to lead Business Process Optimization (BPO) efforts.
• Supervised development of financial plans including return-on-investment (ROI) .
• Influenced and mentored client Business leaders to drive high performance and successful outcomes
• Led development of strategies focused on the attainment of enterprise financial objectives through the enhancement of existing and development of new competitive marketplace differentiators enabled and / or supported by Technology.
• Managed key vendor relationships at the executive, product and sales force levels. Coordinated the tactical deployment of appropriate IBM, SAP and third-party resources to deliver services and solutions.
• Provided expertise in support of all phases of the hardware, software and professional services sales and procurement cycles.
• Successfully managed numerous enterprise management program offices for multi-track, high-risk programs including acquisitions and divestitures supporting the rapid, global delivery of cost-efficient services for industry leaders.

Confidential, Orlando, FL

Senior Project Manager

Responsibilities:

• Partnered with the Executive and Technical Teams to lead system design, development, and delivery.
• Guided the design and development of an integrated enterprise-wide SAP solution prototype supporting the data needs of all corporate functions.
• Provided expertise in the SAP Financial Accounting, Logistics, Materials Management, Project Systems, Customer Relationship Management and Human Capital Management solutions .
• Provided experiential knowledge of cross-functional master data integration models used throughout the SAP suite of products.

Confidential, Atlanta, GA

Senior Information Solutions Engagement Manager

Responsibilities:

• Initiated credible, mutually-respectful partnerships with client Business and Technology leaders
• Led marketing of highly competitive branded professional services across all industry sectors
• Developed strategic client relationships at the Chief Officer and Executive levels.
• Partnered in the development of tactical business transformation plans.
• Collaborated with functional leaders, subject matter experts and cross-discipline teams in the analysis and refinement of business requirements.
• Facilitated strategic planning sessions, resolved conflicts, and developed consensus for achievement of common enterprise objectives.
• Identified key opportunities for business process improvement and innovation. Delineated user audience needs to focus information solution development activities. Led Business partners in the development of information taxonomies and establishment of master data / metadata standards.
• Successfully led The Coca-Cola Company (KO) global Business Process Optimization (BPO) effort, focused on tangible business outcomes through the collaboration of Business and Technology.
• Drove the conversion of Information Technology (IT) Departments from cost centers to profit centers using guiding Technology Business Management (TBM) business principles. Focused on the development of IT Service Portfolio Management, IT Project and Portfolio Management, and IT Infrastructure Management.
• A chieved industry-recognized success through a constant focus on the end-to-end of the process while maintaining a healthy and dynamic partnership between Business and Technology. Requested by vendors to act as keynote speakers at SAP HR 2002 Las Vegas and SAP HR 2003 Orlando.
• Presented high-level (non KO-specific) business process improvement models at various conventions.
• Engaged users to validate the information solution throughout the design and development processes. Confirmed the viability of the user experience through user work sessions.
• Developed intuitive self-service systems requiring minimal or no formal training.
• Managed teams of up to ninety Technology professionals, providing counseling and mentoring, identifying development opportunities and scheduling education, and completing development assessments and performance reviews.
• Successfully managed numerous enterprise management program offices for multi-track, high-risk programs including acquisitions and divestitures supporting the rapid, global delivery of cost-efficient SAP services for industry leaders.