Education:

Bachelor of Electronic and Communications Engineering

Training and Certifications:
CCNA certification in progress (4th Semester to be completed by May 2010)
Network Protocols
Switches Routers and Bridges
Windows 2003 Administration
I-series operations and administration
Mimix High Availability Administration
Management Training
SAN Administration
VMWare administration

Professional Summary:
An IT professional with more than fifth teen years of experience including the last eleven years in a leadership capacity.
Summary:
Hardware hands on: IBM I-series mid range servers, IBM x-series Intel based servers, IBM Blades servers, HP ProLiant, Cisco routers, Cisco switches, Cisco WIFI access points, CISCO PIX firewall, Cisco ASA, DELL, HP, IBM desktops and laptops, laser printers, label printers, RFID printers, Nortel PBX, NEC PBX, Polycom videcoconference equipment, IBM total storage tape libraries, Compellent SAN, Riverbed Steelheads
Operating Systems hands on: OS/400 V5R4 and previous versions, Microsoft Windows 2003, 2000,NT 4, Vista, XP, Windows 9x, Blackberry Enterprise server, Palm and Windows CE, Active Directory, VMware EX 3.5
Security and Antivirus hands on: Symantec Antivirus Enterprise Edition, Safenet VP client, Windows VPN client, Cisco VPN client, Netview client, Cisco ASA, Websense
Applications hands on: MIMIX HA, MPLUS, i5 Operations Navigator, SAP GUI Client, Citrix, Dameware, PCAnywhere, Veritas Backup Exec, MS Project, MS Office Suite, MS Outlook/Express, Lotus Notes Client, MS Visio, Norton Ghost, MS Sysprep, VNC, Whats UP Gold, Internet Explorer, Lotus Notes (Domino), Visio, Fluke Networks, IIS, Sprint MDS, Sprint Antispam, Sprint MNS, Sprint IP DIAL, Web conference and collaboration
Protocols/Services: TCP/IP, IPX/SPX, NETBEUI, NETBIOS, DHCP, DNS, SMTP, WINS, HTTP, VPN, SNMP, SMTP, FTP, BGP, RIP, OSPF, IGRP, POP3, LDAP, IPSEC, PPTP, L2TP, SSL, GRIPSEC, RAS, ISDN, ADSL, MPLS, WAP, IPSEC,
Administration: I-series, Windows Servers 2003, Active Directory, Enterprise LAN/WaAN infrastructure, Active Directory, High Availability systems, Data Centers, Disaster Recovery, Help Desk, Phone Systems, VPN, Security, Remote Access, IT policies, Compellent SAN, VMware

Management and Projects

• 10 years of IT infrastructure, Data Centers operations and systems operations Management
• 15 years of WAN/LAN, Windows servers, i-series experiences
• 6 years of Experience with High Availability environments
• 13 years of experience managing I.T. professionals
• 15 years of IT project management handling multiple projects at the same time
• Design and implementation of turn key IT infrastructure for 11 Manufacturing factories and 12 offices including structure cabling, LAN Design, WAN connectivity, Servers, Communications rooms, Telephone system, voice mail system, PC's and laptops, Desktop software installation and licensing.
• Migration of enterprise WAN from IPVPN to MPLS for 23 locations
• Data Centers communications infrastructure migration to Gigabit backbone
• Data Centers systems migration to i-series power 6
• Consolidation of Wintel servers into blade servers attached to a SAN utilizing VMware technology
• WAN Optimization with 10 months ROI
• VoIP solution implementation reducing 25% on voice services cost

Experience:

April 2005 Confidential
To Present San Diego, CA
IT MANAGER

• Manage 2 24/7 Data Centers in different locations hosting business critical applications for 12 companies of the Sanyo group in the Americas, this data centers service directly 1800+ users and indirectly 6000+ employees within the United States, Canada and Mexico.
• Consolidation of IT Services into a centralized corporate environment optimizing users supports, resources utilization and operations cost
• Management of High Availability system between Data Centers and Disaster Recovery plans
• Management of MPLS WAN between Data Centers, 23 remote locations in the U.S., 1 in Canada, 3 in México, 7 small offices via VPN tunnel and the main connectivity with Sanyo Japan HQ
• Management of the Americas enterprise e-mail system for 1,800+ users
• Management of the Americas corporate Internet access infrastructure and security
• Manage the support and maintenance of 29 sites LAN infrastructure including cabling, network equipment, Local file server, Windows Active Directory, Windows server applications, printers, backup systems PC/laptops HW and desktop support
• Management of the corporate Helpdesk
• More than 15 years of experience on I.T. infrastructure, Data Centers operations, I.T. Company policies, LAN PC support procedures documentation.
• Direct Management of 1 WAN specialist, 5 IT specialists, 2 Operators, 1 Systems Administrator, 1 Help Desk Specialist 6 staff members in Mexico 1 IT Specialist in Canada and indirect management of 5 PC/LAN specialists within the US and Mexico
• Support and maintenance of all LAN/WAN equipment
• Ensure that supported operations comply with all Sanyo corporate and Japan HQ IT policies, procedures and standards.
• IT and Operations Budget preparation and management
• Maintain current on new LANs, WANs, systems security, computers hardware & software technologies
• Review applicable technology options and provide recommendations to top management as needed for operation cost reduction, and business process improvement
• Responsible for all systems backups within the Americas region
• Responsible for coordinating all vendor support and ensuring timely delivery of Products
• Responsible for Data Centers security
• Third level support for all desktop issues, Second level support for all networking issues
• Configure, install, and support IIS for FTP, HTTP and HTTPS sites
• Management of ISA Proxy server
• Software Licensing management
• On Call 24/7
• Travel to remote data centers and office sites including US Mexico and Canada for support, new projects design and implementation and evaluation of proper infrastructure operation and effectiveness

May 1999 Confidential
To Present San Diego, CA/Mexico
(Concurrent) MEXICO GENERAL IT MANAGER

• Responsible of all IT project design, implementation and Management in Mexico
• Responsible of Data Center in Mexico that servers as the main hub for Mexico-US communications and host Mexico operations specific applications
• Responsible of the Payroll system in Mexico
• Responsible for the development of customized information systems to support the manufacturing areas
• Responsible of the voice and data communications between the U.S. and Mexico
• Responsible of WAN infrastructure in Mexico and 3 Manufacturing sites LAN infrastructure
• Direct Management 2 PC/LAN specialists and 3 Developers
• Responsible for 3rd level support for all systems, PC, LAN, WAN and email problems
• Responsible for all documentation for Mexico infrastructure, procedures and policies
• Evaluate, test and recommend new IT solutions to top management
• Training of staff
• Direct interfacing with top management on change control, new technologies, and outages
• Responsible of Mexico IT Budget
• On Call 24/7

April 2001 Confidential
To March 2005 San Diego, CA
OPERATIONS ASSISTANT MANAGER

• Reengineer Data Center operations and open second Data Center
• Design, implementation and management of High Availability system for core applications
• Responsible of the Operations of 2 Data Centers in the U.S. and 1 in Mexico including, systems upgrades HW and SW, backups, security and users support
• Consolidation of 5 AS/400 systems to 1 LPAR i-series system
• Responsible of i-series and Intel based servers Hardware design and implementation for the Data Centers
• Consolidation of email corporate system from 9 remote servers to a centralize cluster server solution
• Responsible of the operations of 3 i-series systems hosting 5 SAP instances and Legacy applications and 6 windows servers
• Responsible of the Administration of i-series, SAP and Windows user accounts.
• Responsible of Helpdesk
• Direct Management of 3 Operators
• On Call 24/7
• Responsible for all documentation for Data Centers Operations

January 1995 Confidential
To May 1999 Tijuana, Mexico
COMMUNICATIONS ASSISTANT MANAGER (September 1998 to May 1999)

• Responsible for 20 NT servers and 6 Netware Servers including 1 exchange server
• Day to day operations of Domino email server
• Responsible for 2nd/3rd level of support to desktop technicians
• Network Administration
• Repair of all Servers (hardware and software)
• Responsible for NT OS upgrades and maintenance
• Responsible for change management and Internet policies
• Train and educate users on policies and procedures
• Installed SMS servers and Terminal servers
• Maintain the help desk trouble ticket systems
• Troubleshoot the WAN/LAN up to the router
• COMMUNICATIONS SUPERVISOR (January 1995 to August 1998)
• Direct system and operations support relative to maintenance and enhancement of all operating systems
• Review changes and implement existing policies for Help Desk personnel
• Assign work and ensure service level agreements were in place
• Reported to the Director of Technology for weekly and monthly reports
• Represent the department on task force and cross functional teams
• Oversee 6 personnel
• Maintain the call tracking systems with upgrades and training
• Communicate with customer inquiries to resolve issues
• Worked and coordinate programmers to eliminate system bugs and software bugs for each new releases
• Migration of daisy chain workstation network to LAN/WAN infrastructure for 9 Manufacturing companies.