Technical Support Specialist Resume

OBJECTIVE

To secure a computer networking position within a company that will utilize my skill set and opportunities for advancement, as well as the ability to work well with others to benefit the organization and it community partners. My educational background in computer networking systems, along with my hands on experience, makes me an excellent candidate for a position within your company. I have a passion to learn to increase my skills. I pride myself on being timely, dependable, a dedicated worker who goes over and beyond the call of duty to ensure that my job is done. My written and oral communication skills are excellent both with customers and co-workers.

SKILLS

Adobe, TCP/IP, MS Office (Excel, Word, Outlook), VISIO, HTML, LAN/WAN, Java, JavaScript, SQL, FTP, Linux, Windows Vista/XP/Windows 7

EDUCATION

A.A. - Computer Network Systems

Pursuing A+ Certification

EXPERIENCE

Confidential, Richmond, VA (Apex Contractor) July 2011- March 2012
Technical Support Specialist (Tier 1 & Tier 2)

Respond to Wells Fargo/Wachovia Advisors (International brokerage firm) & support staff's technical questions & inquiries via phone, email & Live Chat.)
Troubleshoot LAN issues
Track incoming/outgoing correspondence via PAC2000 (Remedy) workflow system; used also to escalate issues to other departments within Technology Services
Installation of Network software
Provide technical phone & desktop support to Wells Fargo/Wachovia advisors & staff to include: password resets, email issues, & general problem-solving with various software programs
Network connectivity issues (network drive mapping, printer mapping, driver updates, etc.)
Malware, Virus & Adware removal
OS troubleshooting (XP, Vista, Windows 7 & Mac OS)
After hours market hours support (addressing PC/Mac connectivity, Blackberry, media cabinet & LCD projector issues via phone)
Hardware & Software installation
Application support (i.e., Microsoft Office (MS), Smartstation, Uniphi, etc.)

ACTIVITIES & AWARDS

Member of National Honor Society
Achieved Deans list and Perfect Attendance

Employee of the month (12/2011) for highest problem F.C.R

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