Application Developer Resume

SOFTWARE DEVELOPER / COMPUTER PROGRAMMER

Highly skilled technology leader with broad expertise in trouble-shooting, problem-solving, and root cause analysis. Significant strengths in developing specialized applications and integrating processes to increase accuracy. Rapidly resolve challenges, applying critical analytic skills to facilitate high levels of customer service and create competitive corporate advantage. Expertise in database systems, coding, and operational enhancements to make old programs functional and maximize productivity. Analyze systems to optimize processes, mitigate errors, and develop strategies to maintain quality and functionality. Design new programs and create innovative solutions.

AREAS OF EXPERTISE

Service: ProblemResolution, End-User Support, Process Analysis/Engineering, Subject Matter Expert
Management: Full Life-Cycle Project Management, Continuous Process Improvement, Key Team Contributor
Technical Skills: Coding, Program Design & Enhancements, Debugging, Trouble-Shooting, Technical Writing

PROFESSIONAL SYNOPSIS

Confidential,, Atlanta, Georgia | 2011-2012
Largest global hotels company in the world, selling its expertise in hotel management, systems, and marketing.

Technical Software Analyst (Contract): Reverse engineered and documented the decommissioning of the HOLIDEX hotel reservation system by combining top-down use-case analysis and bottom-up source-code analysis to produce comprehensive documentation. Analyzed / translated programs written in Assembly, C and C++ to document current XML's, screen entry points, and batch jobs. Flowcharted function call trees, describing how program logic flows for inputs and time initiated table entries.

Produced quality program documentation by using the open source documentation framework Doxygen which provides interactive search and analysis capability.
Wrote a help menu on how to use Doxygen and incorporated it into use cases.
Completed approximately 70 use cases and business process flows, 43 batch jobs and over 300 screens.
Used Sharepoint and Excel to track and monitor progress of project.
Converted batch jobs, interfaces and use cases written in Microsoft Word to Google-Docs.

Confidential, Atlanta, Georgia | 2007-2009
Global leader in travel technology for suppliers, agencies, and e-commerce sites, including Delta Airlines reservations.

Application Developer (Contract): Optimized airline reservations/operations computer programs. Migrated Northwest Airlines into Delta Airlines systems by adding enhancements and changing old code written in SabreTalk, C and C++ to allow 2 separate systems to function seamlessly. Maintained daily applications and systems operations.

Re-structured all programs/databases system-wide to recognize 3 and 4 character metro briefing codes.
Rewrote the Abbreviated Weight Data record sent to the cockpit and load center.

Confidential, Atlanta, Georgia | 1996-2006

Senior Programmer / Analyst: Directed production support for 3 airlines operations subsystems, including departure control, stations message routing, and airplane maintenance. Rapidly responded to problem reports, investigating to identify/resolve root causes. Implemented testing, programs, simple entries, and coding changes in real-time to support queries from Coverage, TOC Helpdesk, RES Central, OCC, and Delta customers. Created fixes for system errors and enhancements to existing applications. Designed and debugged databases.

Minimized lost file addresses by 2+M, initiating coding changes to more than 200 segments.
Streamlined Crew Scheduling function, consolidating 3 processes into 1.
Increased accuracy by writing functions to display all invalid printer addresses in SMRS table and remove all invalid set addresses from Agent Set Cross Reference Table.
Re-organized OSS records system, creating a cross reference list of useful programming information, and removing obsolete CL records.
Contributed to FAM Cancellation Batch project team, coding/testing 3 displays, pending mode and end transaction, completed in 1 month.
Promoted throughout the system from initial position as Programmer to Analyst and Senior Programmer Analyst prior to IT Engineer, based on outstanding performance and system/program enhancements.

EDUCATION
Bachelor of Science in Mathematical Science / Computer Science Minor

PROFESSIONAL DEVELOPMENT
C++ Object Oriented Programming, ASSEMBLER, SABRETALK, TPF, COBOL, C, SAS, SQL, HTML

COMPUTER SKILLS
Languages and Scripts:
C, C++, TPF-C, COBOL, FORTRAN, PASCAL, SQL, ASSEMBLER, HTML, SABRETALK

Software / Applications:
Google-Docs, Step-by-Step Trace, MS Word, MS Excel, MS Access, Sharepoint, Doxygen

Operating Systems:
TPF, MVS, VMS, WINDOWS

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