Lead Engineering Technician Resume

QUALIFICATION HIGHLIGHTS

Self-motivated, analytical problem-solver with over ten years of experience troubleshooting and diagnosing mechanical, hardware, software and system failures.
Effective communicator with track record of training and implementing new processes and procedures to increase organizational efficiency and effectiveness.
Understands technological trends and uses this knowledge to bring solutions to the business to enhance the company's competitive edge.

SKILLS/KNOWLEDGE/QUALIFICATIONS SUMMARY
Troubleshoot to the component level Digital and Analog/ Circuit Analysis
Surface Mount Technology Load Operating Systems to PCs
Reading Scripts/ Debugging Scripts Six Sigma Training /Oracle
Reading and understanding schematics Test equipment in multiple product lines
Allocate and configure SAN Knowledge of operating systems
Design storage processors Windows 95/98/2000/XP/NT
Lean and Cellular Manufacturing Teamwork and communication a strength
Kanban System/ Lean Advocate Training Knowledge of AutoCad/Low Voltage

RELATED PROFESSIONAL EXPERIENCE
Confidential, Arden North Carolina
Lead Engineering Technician 2008-2009

Utilize Auto CAD
Use computer technology to accurately perform detailed design computers in parallel to customer requirement, specification/standards interpretation and device application research.
Purchasing and drafting duties related to the Low Voltage Assembly product line
Interface with customers and field sales to obtain required information to perform task.
Provided support to wiring assemblers with interpreting designs of Low Voltage switchgear.

Confidential, Columbia South Carolina
Computer Technician 2007-2008

Perform pre-installation set-up, configure Data Protection Units and personal computers in parallel to customer requirements.
Parse inbound inventory by category; CPE, RMA, Test, ADR, or ENG and distribute.
Test, diagnose, repair failure of returned parts or report to manufacturer for repair
Research and Troubleshoot escalated application or data issues from RMA, management, and users
Control the movement of parts both incoming and outgoing from Manufacturing Department
Coordinate Asset Assignment and Disposal

Confidential, North Carolina
Electronics Technician/Senior 1997-2006

Over five years of Lead and Senior Technician experience.
Diagnosed and monitor storage array
Installation and configuration of operating systems
Zoning and mapping of disk drives and migrate data
Experience in creating luns Raid 1, Raid 3, Raid 5
Provide technical guidance, training, instruction and work direction to junior personnel.
Communicated status to shift personnel and supervisors during daily meetings
Working knowledge and trained junior electronic technicians on 2GB Cab Cell, Katana, Klondike, Piranha, Clariion, Celerra, Centara ,SAN and NAS
Troubleshoot printed circuit boards down to the component level and test printed circuit boards in operation systems.
Trouble shoot and support multi networks, servers and other equipment
Design, test and load software and hardware on systems and ship to vendors.
Identify/monitor data on defective materials, provide statistical analysis on failure trends/low yields and maintain test logs.
Diagnose mechanical, hardware, software and system failures for management, engineers and external customers.
Perform diagnostic preventative maintenance in accordance with general preventative maintenance program.
Provide technical support to customers. Apply Symmetrix Keys for Success to troubleshooting
Member of Continuous Quality Improvement team for over six years. Made recommendations to improve cost effectiveness, productivity and timeliness.
Member of Product Development Team for over four years. Assisted with the launching of new products. Developed training material and trained junior personnel on new products.

EDUCATION

Associate of Applied Science in Electronics
Bachelors of Science in Technical Management 2006-Present

MILITARY

Performed maintenance and provided preventive maintenance on hydraulics and pneumatics on machinery.

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