IT Consultant Resume New Jersey, NJ - Hire IT People

CAREER OBJECTIVE: To acquire an opportunity with an organization that will offer professional growth, personnel enrichment, and long term stability.

PROFESSIONAL EXPERIENCE:
Information Technology Instructor/Consultant, 2007-Present Confidential,
- Corporate IT instructor/consultant for a major media corporation covering markets throughout the America’s including New York City, Los Angeles, Chicago, and San Francisco.
- Based in the corporate IT department and report directly to the VP of IT Sales.
- Provide consultation and training on software applications onsite, via teleconferencing, and web conferencing to all departments.
- Closely support sales departments in providing workflow audits that improve time management, provided additional tools and applications to increase productivity, and implemented applications that directly improved sales. Devised training based on sales goals set by regional president and upper management.
- Review and determine best practices that lead to increased sales by providing comprehensive training and support through continued monitoring of systems.
- Implement software applications relating to digital media that accounts for 10 percent of company revenue, client contract management systems, and applications containing market data as it relates to revenue and profit.
- Operate, communicate data, and provide feedback with IT companies such as Key Systems, Info Sys, and communicate directly to the VP of IT Sales and corporate information systems department.
- Continuously work with developers and management providing input, recommendations, and testing of new applications. Also, update, monitor, and make adjustments to servers on many of applications set in place for management, sales, and operations.

Information Technology Lead Instructor, 2004-2007 Confidential,
- Lead corporate IT/POS instructor for North America implementing application system conversions, training, and provided consultation to over 300 locations.
- Reported directly to the corporate Director of Training, VP of Training, and Director of Systems.
- Successfully completed the rollout of a POS application project that streamlined operations and increased profits as lead instructor.
- Contributed to the success of meeting goals by providing management with applications that managed sales projections, payroll, profit margins, and inventory through conversions and onsite training.
- Managed onsite system conversions, accessed conversion upon completion, assisted in occasional hardware installs, provided troubleshooting assistance to the IT department as needed, and provided continuous user support.
- Supervised 3 additional trainers, constructed training outlines, performed group training classes, coordinated schedules, and communicated reports to corporate departments.

Operations Manager Assistant, 2003-2004 Confidential,
- Managed next to the operations manager for a DuPont affiliated company managing commercial projects and provided sales support for high level projects throughout the east coast.
- Instructed a NC Job Link course in conjunction with TAC and Lenoir Community College to the unemployed.
- Traveled extensively to existing commercial project sites, meeting with potential clients, and meeting with sales representatives to review product specifications and determine client needs.
- Exceeded expectations and goals by providing the tools needed to keep clients informed, information on past projects, and support to sales to create contracts.
- Performed interviews for potential operations candidates, training, and scheduled workflow based on sales needs.

Customer ServiceManager, 1998-2002 Confidential,
- Managed daily operations of customer service, office staff, and supervised the technical field crew.
- Reviewed service needs and scheduled workflow to maximize profits and increase productivity through monitoring of systems.
- Maintained all commercial, domestic accounts for companies such as G.E, Bosch, McDonald’s Corp, and the government.
- Increased revenue operated within budget guidelines, resolved claims, and exceeded expectations through decisive management.

EDUCATION:
- Received A.A.S. Human Resource Management.
- Received Two-Year Career Advancement Diploma in Management.
- Received H.S. Diploma, Served as Class President Three Consecutive Years.

SKILLS: - Microsoft Office (SourceSafe, Excel, Word, PowerPoint, Access).
- Completion of SQL courses, Captivate, Key Systems (Quattro, KBWorld), Infosys Applications (Contract Management Systems), corporate developed applications, and IRIS/NCR systems.

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