Capabilities Overview

• IT professional with real-world customer-facing experience
• Possesses a verifiable track record of positive results, attention to detail and follow-through on complex issues
• NetBackup 4.X, 5.X, 6.X , 6.5 X. 7.0, 7.5 engineering and trouble-shooting skills
• Personnel and Project Management experience
• Teaching and developing NetBackup training classes
• Over 15 years of NetBackup experience
• NetBackup certifications for NetBackup 7.5 Windows STS and Symantec Appliances

Proven Professional Qualities and Strengths

Technical Leadership

Complex Projects

Employee Motivation

Articulate Communicator

TeamBuilding

Quick Learner

RelationshipBuilding
End User Focus
Policies and Procedures
Software Support Expert
Technical Design
Trainer

Confidential,Skokie, Illinois July 2011 – June 2013
SR. NetBackup Consultant

• Upgraded Fortune 500 company NetBackup environment from NBU 5.1 to NBU 7.X, this was a very complex upgrade as their environment had several flavors of NetBackup,
• Performed many MSDP media server installations and have extensive knowledge of troubleshooting.
• Have done several NetBackup Master and Media server appliance installations and configuration for clients. Created custom documentation for installing appliances via the GUI or command line.
• Worked on a team that revamped the Health Check process, this included all documentation and tools used when performing health checks for customers.

Confidential,Colorado Jan 2011 – Apr 2011
NetBackup Consultant

• Performed health checks for two different data centers. This included documenting all NetBackup policies for two large Data Centers.
• Ran audits of NetBackup environments for two large data centers. Removed over 250 NetBackup clients that were in duplicate policies. This reduced tape usage and reduction of backups significantly.
• Investigated slowness of NetBackup clients, and implemented multiplexing to speed up backup performance..

Confidential,New Mexico May 2010 – Dec 2010
Sr. Consultant

• Performed NetBackup health checks for several large customers.
• Completed a four master catalog merge project for a fortune 500 company.
• Excellent in writing documentation. Wrote NetBackup installation documents for several customers.
• Configured and troubleshooting of Data Domain OST in use with NetBackup.
• Willing to travel 100% if need be.

Confidential,New Mexico Nov 2008 – Apr 2010
Sr. Solutions Specialist

• Worked with customers on implementing NetBackup at their sites. This involved working with the customer on pre-engagement tasks and ensuring that the customer was ready for installing NetBackup.
• Created NetBackup architecture documents for customers. This involved documenting and created Visios for their NetBackup environment.
• Extensive experience regarding new installs and upgrades of NetBackup.
• Installed and configured all aspects of NetBackup.
• Familiar with Catalog merges and renaming of masters for both UNIX and Windows Platforms.
• Excellent troubleshooting and can find any resource regarding NetBackup. Able to understand what NetBackup is doing related to logs.
• Able to install NetBackup on any OS platform.
• Experienced on performing Disaster Recovery for NetBackup on windows platforms.
• Received training on custom scripting for VBR 6.5.
• Some experience scripting of NetBackup on windows platforms.
• Configured Data Domain to use NetBackup Open Storage plug-in.

Confidential,New MexicoOct 2006 – Nov 2008
Senior Technical Support Engineer 3rd level

• Monitoring of phone queue for inbound customer calls .
• Support of backup and data management software.
• Supported customer’s environment, hardware and networking including SCSI, tape devices, nic drivers, accounts, permissions.
• Supported customer’s configuration of DNS, WINS, and DHCP.
• Receive escalations from first and second line technicians.
• Created Technical documentation for knowledge base.
• Escalated cases to engineering for resolution of defects.
• Worked as a remote engineer.
• Extensive knowledge of NetBackup from 3.4 to 6.5.X

Confidential,New Mexico&Colorado Oct 2000 – Oct 2006
EBAR/Automation Engineer

• Provided 3rd level escalation for all of Intel for Backup and Restore environments.
• Developed and instructed certification classes for over 250 Intel personnel. This was completed via classroom and through WEBEX sessions.
• Lead engineer that developed the NetBackup 5.1 build for the Intel environment. Created project plan, performed engineering and tested portions of the product, worked on a new DR method, as well as ran the project meetings.
• Lead engineer for Remote NDMP for NetBackup. Was responsible for all testing, configuration, and implementation into the Intel environment.
• Experience with Command Central and Vault.
• Project team lead for Global ARCserve Virtual Tiger Team. This team reduced the number of arc serve alerts by 65% in 6 months, a “HUGE” cost savings in people’s time for the Intel corp.

Confidential,Rio Rancho, New Mexico Aug 1999 –Oct 2000
Network Tech

• Responsibilities include administration of IT servers; this includes installation, repairs (HW/SW), troubleshooting, and changes.Provided support for WINS, DHCP, TCP/IP, and ARCserve.
• Responsibilities include coordination of hardware maintenance, and manage the implementation of software installations & upgrades. Maintained performance thresholds, schedule and monitor database maintenance functions; monitoring system performance and recommend tuning of the system for satisfactory response. Set server security in compliance with Information Security Policies. Monitored application and database space requirements and respond accordingly based on threshold requirements. Managed upgrade activities specific to customer availability requirements. Scheduled and monitored patch level installations.
• Backup Standards team lead:Took over the chair for this project. This team created standard levels of backup configurations, for all supported servers globally.

Confidential,California Mar 1999 – Aug 1999
ARCserve / ATL Content Expert

• Provided 2nd level support for all ARCserve, and was responsible for arc serve training for 1st level personnel.
• Created the ARCserve troubleshooting scripts to be used by frontline support.

Confidential,Folsom, California Jul1998 – Feb1999
Server Specialist

• Provided Microsoft NT 4.0 server 1st and 2nd level support “down the wire” for 2000+ servers worldwide.
• Tools used were Tivoli, SMS, and LANDesk. Provided support for WINS, DHCP, TCP/IP, and arc serve.
• Responsibilities include coordination of hardware maintenance, and manage the implementation of software installations & upgrades. Maintained performance thresholds, schedule and monitor database maintenance functions; monitoring system performance and recommend tuning of the system for satisfactory response. Set server security in compliance with Information Security Policies. Monitored application and database space requirements and respond accordingly based on threshold requirements. Managed upgrade activities specific to customer availability requirements. Scheduled and monitored patch level installations.

SQL SERVER 6.5 SYSTEM ADMIN
NetBackup 3.4 Administration
NetBackup 4.5 Administration
NetBackup 5.1 Administration
NetBackup 6.0 Administration
NetBackup 6.5X Administration
NetBackup 7.0 Administration
NetBackup 7.5 Administration
NetBackup 7.5 Windows CertificationSTS, Symantec NetBackup Appliance
Symantec Advanced NetBackup Appliances Implementation

• Microsoft Word, PowerPoint, Excel, Access, and Visio
• Adobe Photoshop and Adobe PageMaker
• NT, Win2k, Win3K
• NetBackup 4.5 & 5.X, 6.X, 6.5.X, 7.0, 7.5
• Symantec Appliances
• NetBackup Command Central
• NetBackup Vault
• SAN 6.0
• Arc serve 6.5