Customer Service Representative Resume

Education

Bachelor of Science: Computer and Information Science (Information Technology)
Masters of Information Assurance and Security

Senior Capstone Project

Designed and Built a Confidential Inventory System

Led a group of four, administered their work, scheduled meetings and tasks, and advised with the end user
Designed and remodeled the Red Cross’ disaster relief inventory system
Converted paperwork over into an SQL database, which allows the Red Cross to see supplies of several counties
Followed the SDLC life cycle

Information Technology Skills

Microsoft: Windows (XP/Vista/7), Server (2003R2/2008), Office (2003/2007)
Unix and Linux: Unix, Linux, Apache 2.0, and Ubuntu
Programming:(X)HTML-CSS, SQL,C++/C#, Java, JavaScript, PL/SQL, Python,Knowledgeable in Visual Basic and PHP
Databases: Microsoft Access (2003/2007), MySQL, Microsoft SQL Server, Oracle
System Design: SDLC, ERD, DFD, ETL
Text Editor: WordPad, Notepad, Crimson Editor, VI
Virtualization: VMware Server, VMware Workstation , and knowledgeable in VSphere4
Multimedia: Adobe and Multimedia CS4 Software

Experience

Confidential
Graduate Assistant for the IS Dept. January 2011 - Present

Assist professors with numerous research projects for the Information Systems Department
Teacher Assistant in which I help grade projects and /or tutor students having issues with projects
Hold workshops to train students over various Microsoft and Windows software

Confidential October 2010- June 2011
Customer Service Representative (Contract, Temp, Project Based position)

Performed customer service duties, while helping customers and co-workers to troubleshoot and run software
Helped with the launch of their new software for the MAC, and dealt with working with the software, while along with troubleshooting any arising issues
Attended weekly and one-on-one meetings with my Team Lead or other supervisors over upcoming changes or occurring issues
Performed data entry by inserting, updating, or deleting customer and business information by using a numerous of company databases and SAP

Student Activities Board - Confidential April 2008 - May 2010
President: April 2009 - May 2010

Administered over events for a campus of over 8,000 students and presided over 8 executive officers, while maintaining a high-end budget, and developing a schedule over a yearly basis
Worked with outside agencies, which dealt with upholding contracts
Increased the percentage of student participation of events by almost 50% of last year’s attendance records
Reorganized the positions of the executive board to better the student body
Executive board member of Student Government Association helping voice the student body

Technical Director: April 2008 - April 2009

Manages projects within a budget and a scheduled deadline.
Served as a technical expert representative for members of the executive board.
Served as a database administrator to allow for statistic reports for each event, which allowed the Student Activities Board to evaluate the student body to further increase the attendance rating of future events.
Constructed and maintained a website on a weekly basis.

Additional Experience Skills

January 2003 - September 2010

Team management: Advised in employment, training, and supervision of over 15employees
Customer Service: Performed customer service and sale duties, while overseeing three or more employees, while working in a fast paced environment