Senior Testing Engineer/Quality Assurance/Training/Management

QUALIFICATIONS
20+ years of progressive technical responsibility including extensive experience in logical process development, financial systems, and software testing in mainframe and internet environments. Full lifecycle systems analyst with excellent planning skills, project management skills, oral & written communication skills, and programming. Expanded role includes developing training materials and coding web based training using ISD skills.

EDUCATION
MSBA
BS Accounting
BS Finance

SKILLS
Software: Microsoft Office Suite, Extra for Windows!, CICS, TSO, ISPF, IDMS, SDSF, PLATINUM REPORTING FACILITY, BANYAN VINES, FILE-AID, SNIP-IT, FREELANCE, BACHMAN, EASYFLOW, HARVARD GRAPHICS, PARADOX, FOREST & TREES, COBOL, E-mail, Captivate 4, Sharepoint Server, SNAG-IT, NetMeeting, RoboHelp, Phoenix, ROSCOE
Hardware: Sperry Univac, IBM Mainframe 3270, Desktop computer, laptop
Databases: Oracle,UNIX, DB2, Lotus Notes, Dimensions
Languages: C, SQL, FOCUS, SAS, HTML, JCL
OpSys: OS2, Windows, DOS
Tools: Textpeditor, clist, WinRunner, LoadRunner

EMPLOYMENT
2003-2011 Database Analyst, Confidential, (USCBP Contract - Full BI active)
Performs any needed mainframe support including security access. Programs reporting in ROSCOE and training in Phoenix. Tests internet applications. Composes written training manuals and other technical documentation for mainframe, desktop, and internet applications. Performs IV & V of training manuals and technical documents for mainframe and internet systems. Analyzes and documents software functionality for mainframe systems. Programs web based training in Captivate 4. Designs and selects instructional design topics and visual components for web based training.

1996-2003 Senior Systems Analyst/QA Specialist, Confidential
Performs life cycle duties as assigned in functional role in large billing system. This is a large multiple platform mainframe systems with different interfaces inbound and outbound, such as e-mail, internet, other mainframe feeds, and external tapes. Primary focus is manual or custom developed user acceptance testing, functional testing, volume testing, and integration testing. Composes test plan, test scenarios, test cases, test scripts, test schedules, test matrices, status reports. Performs test data setup and data manipulation. Executes test cases and coordinates testing effort in team environment. Interfaces between the client, the programming staff, and multi-level personnel inside and outside the organization. Executes tests on all levels of data from corporate to line level in large financial billing system for mass market of customers. Main point of contact for message and icon quality assurance testing. Worked in teams or individually as assigned. Multiple tasks and/or projects in various phases are assigned simultaneously. Automated testing tools used as needed on test scripts, test data, test customer selection, and problem tracking.

1996-1996 Testing Specialist, Confidential
Performs life cycle duties as assigned in functional role as tester focussed on 1 system. Primary focus is user acceptance testing. Composes test plan, test scenarios, test cases, test scripts, test schedules, test matrices, status reports. Interfaces between the user community and the programming staff.

1995-1996 Senior Systems Analyst, Confidential
Provides technical support for PRF and Forest & Trees Helpdesks using SQL. Completed data administration functions and compiles data dictionaries for mainframe applications. Performs manual, custom testing on new PRF software releases. Compiles application-specific training manuals and conducts classroom training in PRF/SQL. Codes SQL programs for standard reports as requested by user groups.

1994-1995 Financial Systems Analyst, Confidential
Performs IV & V of systems functionality, training manuals, technical manuals, etc. Analyzes and documents software functionality for financial systems tracking food benefits. Composes test plan, test scenarios, test cases, test scripts, test schedules, test matrices, status reports. Executes test cases and coordinates testing effort in team environment. Interfaces between the user community and the programming staff.

1990-1994 Financial Systems Analyst, Confidential
Performs functional life cycle duties as assigned in large sales commission system, fulfillment system, and specialty target mailers. These are large multiple platform mainframe systems with different interfaces inbound and outbound, such as e-mail, internet, other mainframe feeds, and external tapes. Leads the analysis and testing related to new products, target mailers, calling campaigns, and monthly releases from initial evaluation thru implementation. Reviews program/project initiative, analyzes alternative options for accommodating the initiative, evaluates effectiveness of selected program/project selected to accommodate the requested initiative. Gathers data on assigned program/project request, prepares options for handling request, and recommends feasible solution for request. Prepares business requirements and upfront analysis. Manual testing performed primarily for user acceptance testing, functional testing, stress testing , volume testing, and integration testing. Composes test plan, test scenarios, test cases, test scripts, test schedules, test matrices, status reports. Performs test data setup and data manipulations required for testing. Executes tests on all levels of data from corporate to line level. Executes test cases and coordinates testing effort in team environment. Validates data conversions during testing phase and after production implementation. Uses FOCUS, SAS, and SQL programming for validating test results, performing research, and conducting production inquiries. Interfaces between the user community and the programming staff. Trains users in new procedures. Initiates working sessions throughout product development lifecycle. Recommends control processes, cost assessments, and reporting changes to management to ensure accurate operations. Usually worked as tester in group in large release projects or as single point of contact on most maintenance and operations projects. Multiple tasks and/or projects in various phases are assigned simultaneously. Automated testing tools used as needed on test scripts, test data, test customer selection, and problem tracking.

1989-1990 Systems Accountant, Confidential
Researches and analyzes corporate product/project for accuracy, efficiency, and information content. Ensures reporting is user-friendly. Performs internal control reviews of data processing, billing selects, and database maintenance. Develops audit software and documents reconciliation processes and systems flows. Reconciles bank statements, maintains bank processor relationships, and audits all bank processor feedback.

1988-1989 Accountant, Confidential
Develops, installs, and maintains accounting system software and data integrity. Prepares monthly operating and financial statements, contract ceilings, and progress billings. Job cost allocations includes private, foreign, and government contracts with calculation of AER, WIP, and in-house transfers/accruals. Coordinates activities of payroll, AP, AR, and GL clerical staff. Fully responsible for operation of Sperry Univac mainframe and personal computer to mainframe data transfer. Maintains and develops all jobstream processes including in-house databases in the following areas: Labor, Payroll, AR, AP, GL, Depreciation, Job Cost, Sick/Annual Leave, 401K, Quarterly, and Year-End.

1986-1988 Operations Controller, Confidential
Coordinates inventory, cash reports, payroll, accounts payable, and productivity for five retail units. Costs and prices promotions, special events, and products. Prepares yearly and monthly operating budgets for each unit. Performs financial and operational audits & analyses including administration, product quality, merchandising, cash register programming, cash handling, and management efficiency. Implements new financial reporting forms and procedures; serves as liaison between corporate office and retail area. Prepares trial balance and maintains general ledger. Bills and collects receivables. Trains unit managers in administration, financial reporting, and cost control.